Although delivery was very quick and the item looked nice unfortunately the only attachment that is good is the hair straightener the brush does not give you volume it doesn’t matter if you put hair s... Toon meer
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I ordered my hairshark on Jan. 6th and while I did get an order confirmation, I have not received the product and have gotten no response to my customer service inquiries. Only upside is they haven't... Toon meer
I ordered one, thought it hadnt went through and ordered another, I tried to contact Hairshark to cancel the second order but no reply so I ended up.having to pay to return one Thankfully this has... Toon meer
Bedrijf heeft geantwoord
Bought 2 Hairshark’s paid for 2 and only one arrived.no paperwork or order details in bag for me to contact and chase the missing comb.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The No.1 range of heat-free styling tools 🦈Shop Hairshark new products now 🇬🇧As featured in @glamouruk 🌍Worldwide shipping
Contactgegevens
Verenigd Koninkrijk
- hairshark.com
1,5
Zeer slecht
129 reviews
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Bought the brush for my girlfriend as…
Bought the brush for my girlfriend as my friend bought his Mrs one and said she loved it. The service was amazing, my girlfriend loves the brush. 5* from us
24 september 2020
Review zonder uitnodiging
Great quality and fantastic present for…
Great quality and fantastic present for my partner! She loves it!
24 september 2020
Review zonder uitnodiging
Very happy customer
Fantastic product and would recommended to everyone! Cannot score this high enough 💙💙
24 september 2020
Review zonder uitnodiging
I order and paid for 2 Hairshark’s I…
This has been rectified very quickly now by the company
Thank you
23 september 2020
Review zonder uitnodiging
Antwoord van Hairshark
This reply was issue to you yesterday evening Liz via email.
Hi Liz,
I've just noticed your review on Trust pilot regarding the missing item.
I didn't have time to reply to you, as once I noticed the complaint come in at 16:40 today, I personally went to our offices to try and get another sent out to you in the post tonight before final collection. I'm not quite sure why only one was sent to you, but I can assure you it will be an honest mistake.
Our office hours are 9am- 5pm so I didn’t have much of a window to respond and get your parcel to the post office.
I was going to reply as soon as I got home, from my laptop ( I have just come through the door now).
I can only apologise for the initial mistake and I have done everything possible to try and rectify the issue as quickly as possible.
We are a small family business and our trust pilot reviews matter to us. We take customer service very seriously.
I also noticed the comment regarding phoning us.... We don't have an office phone so could you please explain the situation with this as I'm a little confused, and need to make sure people aren’t picking up the wrong number from somewhere.
Thank you for your patience.
I have refunded the postage as well for your trouble.
This is excellent I have never been…
This is excellent I have never been able to back comb my fine wispy hair before now, it always looked ‘tatty’. This, quite frankly, works miracles my hair is full and bouncy looking with minimal effort debated whether to waste, yet again, more money on styling products but this is well worth it.
23 september 2020
Review zonder uitnodiging
I can't review something I haven't…
I can't review something I haven't recieved yet
13 augustus 2020
Review zonder uitnodiging
Antwoord van Hairshark
Hi Clare,
We apologise you're experiencing a delay, we do ship from the UK however and quote 10-14 shipping days from day of dispatch. Australia is the longest lead time for us unfortunately. We have emailed you further detail. Thank you for notifying us. We hope this is resolved immediately. Have a great day.
Brilliant product
Brilliant product. Will be adding it to my professional hair and make up kit as well as keeping one for myself.
21 juli 2020
Review zonder uitnodiging
Doesn’t work for me
3 juli 2020
Review zonder uitnodiging
Bought 2 Hairshark’s paid for 2 and…
Bought 2 Hairshark’s paid for 2 and only one arrived.no paperwork or order details in bag for me to contact and chase the missing comb.
23 mei 2020
Review zonder uitnodiging
Antwoord van Hairshark
Hi there,
We emailed you back as soon as you made contact with us, explaining how our parcels were shipped.
We also refunded you for the postage immediately, as a goodwill gesture for your inconvenience.
We did explain that this would be down to Royal Mail being overworked at the moment, and your other parcel won't be too far behind.
Please check your inbox
Thank you.
Have a nice day and stay safe.
Hairshark Team
Nice brush well made
Nice brush well made, does the job well. Fast delivery
18 mei 2020
Review zonder uitnodiging
Good brush
My brush has arrived and I couldn't be more pleased with it, would highly recommend.
16 mei 2020
Review zonder uitnodiging
Antwoord van Hairshark
Hi Ann,
Thank you for your notification. I'd just like to make you aware that Royal Mail are stretched at the moment and are doing their very best to meet demand.
I appreciate your patience in the matter. If you could confirm your surname, I would like to refund the postage for you. Hopefully we can get an improved review when you've tried the product. Have a nice day.
arrived on time even during the chaos and was a perfect gift
arrived on time even during the chaos of the UK lockdown, and even though the packaging was damaged the product was in perfect condition and it was a brilliant gift for mothers day.
11 mei 2020
Review zonder uitnodiging
Ordered a Hairshark which was delivered…
Ordered a Hairshark which was delivered in 3 days. I have a couple of back combing combs already but this hairshark is on another level. It's like three tools in one. Really happy and can't wait to try new styles. Fabulous
25 april 2020
Review zonder uitnodiging
Recommended
Fast delivery, quality product would highly recommend
25 april 2020
Review zonder uitnodiging
Loved the hair shark brush
Loved the hair shark brush! It works really well!
24 april 2020
Review zonder uitnodiging
Super quick delivery
Super quick delivery. I was really impressed. Really love the brush too does a great job for back combing without damaging hair.
16 april 2020
Review zonder uitnodiging
I love the product
I love the product, it took a while to come. But with everything going on the service was good.
15 april 2020
Review zonder uitnodiging
LOve the product
LOve the product. I have very fine hair and this really does the trick to fake full hair. Also NOT a fake like what is on Amazon
11 maart 2020
Review zonder uitnodiging
The information is nice and quick but…
The information is nice and quick but it missed essential details about shipment and arrival. I have not reveived a track and trackcode yet, so I have no idea when the package will arrive.
7 maart 2020
Review zonder uitnodiging
Antwoord van Hairshark
Hi there Andrea.
Thank you for getting in touch.
Can i just ask if you received your order confirmation?
Also international deliveries can take up to 14 days to arrive. We ship from the UK.
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