Faulty products
I made a cash purchase on a milenco hitch lock in Nov 2023 and 3 months later the locking barrel fell apart when taking it off. I have since lost my receipt and as a result received no assistance from halleys buyers beware. This is despite verifiable evidence my caravan was housed a mile long the road at lugtonridge. I understand this is my own fault but they will loose my business going forward. Very disappointing
Antwoord van Burnhouse Caravans Ltd t/a Halleys Burnhouse Caravans
Hi Mr McGregor,
Thank you for your review, we always appreciate feedback even if it is in the form of a 1* review, which we're sorry you felt the need to write.
I believe you spoke to our admin colleague regarding your issue with the hitch lock and she relayed that without a proof of purchase, we cannot take back a faulty item. If payment had been made via a credit/debit card, a bank/card statement could of course been utilised to assist with proof of purchase however a cash payment cannot be traced in this way.
When my colleague spoke to you, she did offer to pass on Milenco's contact details to see if there was anything they could do to assist you however I believe the conversation was halted at that point.
We pride ourselves on customer service as shown by the multitude of positive reviews and we did offer to help to the best of our abilities given the circumstances however this was declined and as mentioned, we're sorry to see you felt the need to leave a 1* review for us following guidelines the vast majority of retailers follow.
If you would like to discuss the matter further or require the aforementioned Milenco details, please don't hesitate to get in touch with us via the 01560 484 859 number you called us on or by email, admin@halleycaravans.co.uk
Kind regards
Rob Hamilton
Sales
