Very disappointing experience. I ordered four halos and the package was massively delayed, forcing me to pay additional money to have it forwarded from Florida to Israel. When I finally receive... Toon meer
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Lees wat reviewers zeggen
Great customer service and fast delivery! They were quick to colour match my halo extensions and got it spot on! I had to change my order having ordered the wrong version of ash blonde and they rectif... Toon meer
Bedrijf heeft geantwoord
Halo Hair extensions are the best quality hair! Speedy delivery 24 hr tracked and beautiful perfect packaging! I wear their #613 light blonde hair halo extensions on photoshoots, for TV interviews... Toon meer
Bedrijf heeft geantwoord
I've been shopping at Halo Hair for a handful of years now and adore all of their pieces that I have, from halos to ponytails, they are so beautifully well made, high quality and transform me in an in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Halo Hair Extensions is a leading UK retailer and wholesaler of 100% Indian Human Remy Hair Extensions. The revolutionary 'Halo' hair extension piece in varied lengths and thickness so there is Halo that is suitable for everyone. These are: The Halo, Deluxe Halo & Premium Halo All Halos come with a 'lifetime guarantee' on the wire, elastic and stitching too! We hold the largest stock of shades in the hair extension market with over 50 shades to choose from. Throughout our hair extension range we offer 100% Human Remy Hair - meaning that every single hair strand is cuticle correct providing a smooth soft finish that does not tangle or knot. FREE DELIVERY with Buy Now Pay Later options. We offer other various hair extension methods including: Clip Ins, Tapes, Wefts, Ponytails, Plaits, Nail Tips, Stick Tips, Micro Loops, Nano Rings and Head Bands. We also have an Online Colour Matching Service - simply get in touch via email or social media for one of our customer advisors to help advise you on the best shade for you. UK SHIPPING ONLY www.halohairextensions.com Follow us @halohairextensions *Please Note: some of these reviews are about other companies that are trading using our trademark "Halo"
Contactgegevens
West Yorkshire, Verenigd Koninkrijk
- 01924 896336
- info@halohairextensions.com
- halohairextensions.com
4,0
Goed
285 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Great and prompt customer service
Great and prompt customer service, rectified my issue immediately.
18 november 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Thank you review Natalie. It's always great to get a 5 star review dedicated to our customer service team. We appreciate you sharing your experience with others.
Kind Regards,
From the Customer Service Team at
Halo Hair Extensions
Excellent colour matching and customer…
Excellent colour matching and customer service! Speedy issue of refund as well
15 november 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Thanks for your amazing review Dijana. It's always fantastic to get a five star review related to our colour match service and customer service. We appreciate you taking the time to leave this review for others to see.
Kind Regards,
Halo Hair Extensions
I purchased a halo extensions however I…
I purchased a halo extensions however I changed my mind and they was straight on it and got it refunded back.
15 november 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Good Afternoon Olivia,
Thank you for leaving your review sharing your experience with others. It's always great to get an excellent review dedictated to our customer service team. We are so happy that you was satisfied with how we handled your matter.
Kind Regards,
Halo Hair Extensions
Definitely recommend
I own both halo hair and clip ins from Halo Hair extensions and have nothing but positivity to rave about them!!!
Quick deliver
Good quality
Great customer service
They wash well
Are so soft
I bought an Ash Blonde in both sets I own and then used hair dye to match it to my hair colour (as I dye my hair BRIGHT red).
9 september 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Hello Jennifer,
Thank you for your raving review regarding our Clip Ins and The Halo, we are so glad you are impressed with our great service, quality, cusomter service & the washing / colouring process!
Thank you for your custom and high recommendation! It means a lot to us as a brand!
Kindest Regards,
Halo Hair Extensions
Excellent!
Great service, and really impressed with how efficient Halo Extensions are. The blend for my Clients Hair was absolutely perfect, and I would not hesitate to recommend to anyone who would like to add volume to their hair.
A real game changer!
14 november 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Good Afternoon L Stacey,
Thank you for your lovely review, we are so glad you are impressed with our great service!
We are proud to have created a brand that is affordable and great quality to all clients, Thank you for your custom and high recommendation! It means a lot to us as a brand!
Kindest Regards,
Halo Hair Extensions
Hair is amazing really light and…
Hair is amazing really light and comfortable on the scalp. Not really supposed to sleep with them on but I was able to do that for a week.
14 juli 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Hello Melissa,
Thank you so much for taking the time to share your review with us! Amazing to hear that you are so happy with our hair - even in your sleep :)
We look forward to welcoming you back in the future for more purchases with us.
Kind Regards,
Halo Hair Extensions
I liked the quality of the hair…
I liked the quality of the hair extensions and how easy they were to clip in, top quality and packaging was unreal too!
13 juli 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Hello Rubie,
Thank you for taking the time to leave us a 5 Star review regarding the quality of the hair extensions you received, this is very much appreciated.
Kind Regards,
Halo Hair Extensions
Great service and speedy delivery
Great service, send an enquiry abd received a response back the same day and the extensions arrived the following day! Had ordered a similar pair from a competitor and was having problems, where the lace wouldn't sit flat against my head and as I have very fine, thin hair it was bulging at the back of my head. Had previously owned a halo pair for 3yrs with no issues so thought is get another pair from Halo and absolutely no issues. As I was able to compare the hair with the competitor brand u could feel hiw the quality of halo hair is also much better
8 november 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Hello Natalie,,
Thank you for taking the time to leave us a 5 Star review regarding your experience with us - this is very much appreciated.
We always try to make sure our customers receive the best customer care as with the hair extensions they receive. We thank you for your loyal custom to us as a brand.
Kind Regards,
Halo Hair Extensions
Disgraceful customer care
After paying the delivery charge on top of the hair piece, which by the way for Irish customers isn’t listed on the payment page, they emailed me looking for it, I questioned why I couldn’t see it, then I was told without any form of apology that it’s there!
I then paid it, and received another charge of €62 on customs to Ireland, which isn’t mentored anywhere on the site!
I’d love to post the emails from Rachel, who when eventually asked to get me a manager, told me they weren’t available, then when I said I’d leave this review, told me to go ahead.
They then sent another email offering refund of half shipment, after I said I was happy to go and review an awful service.
Your customer service stinks!
When I asked for a resolution I wasn’t given one and offering it after the fact is completely stupid.
Regardless of what the issue was this is a complete shit show for customer service.
M
Wouldn’t bother again.
FURTHER REVIEW
Following your reply, I rest my case! I won’t buy from you again, you completely missed the point
You’re so passive aggressive that you cannot accept any form of responsibility,
Pathetic.
This hairpiece is available cheaper elsewhere and I wouldnt bother if you don’t want end up in an argument with their staff!
Rachel probably answered this herself. I asked for a manager you refused!
Get a grip I maintain your customer care stinks! You didn’t help AT ALL! You made this experience horrific!
13 november 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Hello Aobh,
We are very sorry to see your review based on your experience with Halo Hair Extensions.
We are replying to this review to simply address the statements/complaints you have mentioned in this review.
We are sorry that you feel we should have apologised for this matter but we are unable to take full accountability and responsibility for the confusion when ordering to the Republic of Ireland. Looking back at your order, you selected the United Kingdom country option (which qualifies for free delivery at the time of ordering) If you selected the correct country "Republic of Ireland" when completing the order, all of the missed information would have been available for you to consider before placing your purchase.
Upon processing your order, our admin team brought this to the shipping teams knowledge which lead us to contact you by email to request the payment the shipping fee. On this email was all the missed information, stated very boldly, in regards to the shipping fee and future customs/taxes/duties fee and that this would be the customers responsibilty to pay when the order arrived in your country. We gave the option for you to cancel the order or for you to fulfil the order by paying the shipping fee. You kindly paid the shipping fee and the order was shipped with no issues.
Based on the chain of emails in question - Rachel identified herself as the manager and simply stated the facts of shipping and the future customs/taxes fees and was more than accommodating to kindly offer a resolution to a refund of the shipping fee for your inconvenience on this occasion. The MD of the company was unavailable at the time of request so Rachel persisted with trying to resolve your issue. Further more, she offered to help in the customs duties fee to which you declined the offer. The fact that Rachel told you to go ahead and leave this review is simply un true & you ended the converstion asking us to not contact you again which left us at a dead end when was trying to help you.
We always try to help our customers the best we can in relation to their experience when ordering from us so it never has to come to this.
Kind Regards
Halo Hair Extensions
Perfect for Alopecia Areata
My daughter has alopecia areata and found these halos amazing for one covering bald patches and two for adding length. There super easy to put on and don’t damage your hair at all! Recommend 100%
12 november 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Thank you so much for your excellent review Linzi. We are so pleased to hear that our Halo product is amazing for your daughter. Thank you for the recommendation - we really do appreciate the support.
Kind Regards,
Halo Hair Extensions
Great quality products at reasonable…
Great quality products at reasonable prices. Long lasting if taken care of properly amd easy to install. Plenty of colour choices for the perfect hair match
12 november 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Thank you so much for leaving your 5 star review Georgia Rae, We really do appreciate the support of our brand. We strive to offer the best prices and best shade palette to suit everyone. Thanks again!
Kind Regards,
Halo Hair Extensions
The hair matches my own hair perfectly
The hair matches my own hair perfectly. So easy to put in. The hair is so thick and easy to style.
10 november 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Hi Jennifer,
Thank you for your excellent review, we are so glad to have impressed you with our exceptional hair extensions!
Kindest Regards,
Halo Hair Extensions
Wow I absolutely LOVE my new Halo extensions
Wow I absolutely love my new Halo extensions, I w
it's given me so much confidence.
The colour and quality of the extensions are superb. I would thoroughly recommend.
6 november 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Hi Hayley,
Thank you for your amazing 5 star review, we are so glad to have helped with your confidence thanks to our extensions.
Thank you for your high recommendation!
Kindest Regards,
Halo Hair Extensions
The extensions are perfect
The extensions are perfect, such good quality and really easy to apply
5 november 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Hi Precious,
Thank you for your 5 star review, we are so pleased you love your extensions.
Kindest Regards,
Halo Hair Extensions
I love these hair extensions!
I love these hair extensions! They are comfortable to wear, are made of real hair and the quality is of a high standard. They are so easy to put on and take off - it literally takes a few minutes. I have tried both the 20inch and 24inch and just love them - they are so beautifully made and are a perfect colour match too. I would 100% recommend these hair extensions - I think they are amazing
5 november 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Hi Em,
Thank you for your fabulous 5 star review, we are so glad to have impressed you with our exceptional service!
Our team work so hard to ensure all orders are processed and dispatched as quickly as possible. Thank you for your 100% recommendation!
Kindest Regards,
Halo Hair Extensions
LOVE LOVE Halo hair extensions
LOVE LOVE LOVE Halo hair extensions! The human hair is better than most brands I have brought from! Silky smooth luxurious hair for such a good price!
I currently have the halo extensions, clip in’s and the ponytail!
The customer service is great, the delivery is fast, packing is cute, highly recommend!
29 oktober 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Hi Jade,
Thank you for your review, we are so glad to welcome you to the Halo family with all the products you have from us.
We have worked hard to create a range of high-quality hair products, inclusive of all shades and requirements.
Thank you for your high recommendation!
Kindest Regards,
Halo Hair Extensions
Best Extensions!
I have two different sets of hair extensions from Halo Hair Extensions now and I can honestly say that the quality of these extensions are the best I have ever tried! They wear so so well for the whole day! They are the perfect match with my hair colour too!
24 oktober 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Hi Katie,
Thank you for your lovely 5 star review, we are so glad to hear our extensions are the best you have ever tried!
Kindest Regards,
Halo Hair Extensions
I have been wearing extensions for over…
I have been wearing extensions for over 12 years now so I class myself a bit of a connoisseur when it comes to different brands.
I tried the halo 24 inch clip ins, and I have to say I'm extremely impressed. For a big amount of hair they are lightweight blend easy and the clips are easily hid. The hair feels luxurious and the shades match beautifully. Overall very impressed
17 september 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Hi Bethany,
Thank you for your great review, we are so glad to hear our extensions pass the test of an hair extensions connoisseur. Really do appreciate it :)
We have worked hard on our brand hoping to always impress our customers - new and old.
Kindest Regards,
Halo Hair Extensions
I've been shopping at Halo Hair for a…
I've been shopping at Halo Hair for a handful of years now and adore all of their pieces that I have, from halos to ponytails, they are so beautifully well made, high quality and transform me in an instant. As a busy mother of two and gym bunny I'm forever multitasking and running errands which leaves me with little time or enthusiasm to pamper myself. Having instantly thick, long and glossy hair (even without makeup) is an instant glow up and turns every ocassion and outfit into a show stopper. I couldn't recommend these hair pieces more highly for length, volume and style 5*****
25 oktober 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Good Afternoon "customer"
Thank you for taking the time to leave us such a great review. We are extremely grateful for your kind words from your experience with Halo.
We will make sure to pass on your lovely feedback on to our team.
Thank you so much again!
Halo Hair Extensions
Great hair extensions
I always get my hair extensions from Halo - I have alternative style green hair so I order the bleach blonde and dye them green myself and their hair works perfectly for me! The parcel only takes a couple of days to arrive and whenever I’ve had a query they’re always quick to respond. It's really easy to size the halo as well as the instructions are clear and they have tutorials online.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Halo Hair Extensions
Hello Emma,
Thank you for taking the time to leave us such a great review. We are extremely grateful for your kind words from your experience you have had with Halo - especially the colouring process.
We are super impressed with the photos you have provided - you really do rock the green!! :) :)
Kind Regards,
Halo Hair Extensions
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