Hand and Jones Reviews 229

Antwoord van Hand and Jones

4 feb 2025

Hi Stephen - great to hear you like our underwear and it's fitting you so well. Thanks for your order and we really hope to welcome you back again soon.

Until then,
Best wishes, Hand and Jones

Antwoord van Hand and Jones

9 dec 2024

Bonjour David

Merci pour votre commande du 1er décembre, qui a été expédiée le lendemain de sa réception.

Dans l'e-mail de confirmation d'expédition que vous avez reçu, nous avons inclus le lien de suivi afin que vous puissiez suivre la progression de votre commande par les bureaux de poste au Royaume-Uni et en France. Nous l'avons également fait et vous avons informé deux fois par e-mail.

Comme indiqué dans notre dernier e-mail, nous avons également contacté Royal Mail pour discuter de votre commande. Nous continuerons également à le faire.

C'est évidemment une période chargée de l'année pour les services postaux, mais nous espérons que cela ne prendra pas beaucoup plus de temps. Il nous serait utile que vous laissiez un commentaire négatif à la Poste - étant donné que le retard de livraison est de leur responsabilité et qu'une fois le colis dans leur système, il est malheureusement hors de notre contrôle.

Si vous pensez que nous pourrions faire quelque chose de plus pour vous faire parvenir votre commande, veuillez nous le faire savoir.

Nous espérons que vous apprécierez votre commande une fois reçue.

Meilleurs vœux de Londres
Hand and Jones



Hello there David

Thanks for your order of 1 December, which was dispatched the day after we received it.

In the shipping confirmation email you received, we included the tracking link so you can monitor the progress of your order by the post offices in both the UK and the France. We have also been doing this and updated you twice by email.

As set-out in our last email, we have also contacted the Post Office to chase your order. We will continue to do this too.

Obviously it is a busy time of the year for post services, but hopefully it will not take much longer. It would be helpful to us if you would leave the Post Office negative feedback - given the delivery delay is their responsibility and once the package is in their system, it is sadly out of our control..

If there is anything more you think we could be doing to get you your order, please let us know.

We hope you enjoy your order once received.

Best wishes from London
Hand and Jones

Antwoord van Hand and Jones

6 dec 2024

Hello there - thanks for your order, which was dispatched to you on the next business day.

In the shipping confirmation email you received, we included the tracking link so you can monitor the progress of your order by the post offices in both the UK and the Netherlands.

We will do this too, as once it is in their system, it is sadly no longer in our control. Obviously it is a busy time of the year for post services, but hopefully it will not be much longer.

We hope you enjoy your order once received.

Best wishes from London
Hand and Jones

Antwoord van Hand and Jones

9 dec 2024

Hi there - thank you for leaving such supportive and helpful feedback. We really appreciate it and it is great for us as a small business to receive your comments.

We hope to welcome you back again soon.
Until then ...

Best wishes,
Hand and Jones

Antwoord van Hand and Jones

Geüpdatet op 17 nov 2024

Hello Hendrik

Thanks for taking the time to leave us your feedback, much appreciated.

It is surprising to us that neither the fabric nor the fit of the underwear met your expectations. The fabrics are premium quality from the best mills and the cut has been refined extensively. It is these two aspects of our products that we are proudest of, and for which we receive the most positive feedback - you can read this on the other reviews on our Trustpilot.

It would be helpful to us if you could email us at mail@handjones.com to let us know your specific disappointments. Obviously garments fit and look different on everybody, so it would be helpful to understand further to assist as we work on new ranges.

Best wishes
Hand and Jones

Antwoord van Hand and Jones

6 sep 2024

Hi Wilfried - thanks so much for your order and the feedback. Both much appreciated.

We sent both a confirmation and a dispatch email on the same day you placed your order - the dispatch one containing the tracking link. Perhaps check your junk mail - it was sent from mail@handjones.com. Apologies if this happened and you did not see.

You may also find the marketing list/discount code email in your junk email too? Please let us know if not and we can send to you manually.

So pleased you like your underwear and we really hope to welcome you back very soon.

Best wishes,
Hand and Jones

Antwoord van Hand and Jones

27 jul 2024

Dear Frank

Thanks for taking the time to leave a review – sadly not about our product or service, but about the local customs payable when you import goods into Germany from any non-EU country globally.

Unfortunately, this is a fact-of-life for selling internationally as a small business like ours. Import tariffs vary from country to country and are not something we can control. We do highlight on our website that such customs duties may be payable locally upon delivery.

May we recommend you only buy from EU based retailers in future if you wish to avoid international import duties.

Best wishes,
Hand and Jones

Antwoord van Hand and Jones

27 jul 2024

Hello Franck

Thanks so much for your latest order - we always enjoy welcoming back customers.

Thanks also for taking the time to leave a review about the local customs payable when you import goods into France from any non-EU country globally.

Unfortunately, this is a fact-of-life for selling internationally as a small business like ours. Import tariffs vary from country to country and are not something we can control. We only wish we could control or offset the cost in some way.

Best wishes,
Hand and Jones

Bonjour Franck

Merci beaucoup pour votre dernière commande - nous sommes toujours heureux d'accueillir à nouveau les clients existants.

Merci également d'avoir pris le temps de laisser un avis sur les douanes locales à payer lorsque vous importez des marchandises en France en provenance d'un pays hors EU.

Les tarifs d’importation varient d’un pays à l’autre et ne sont pas quelque chose que nous pouvons contrôler. Nous souhaitons seulement pouvoir contrôler ou compenser le coût d’une manière ou d’une autre.

Meilleurs vœux,
Hand and Jones

Antwoord van Hand and Jones

25 jul 2024

Hello Peter - delighted to hear your underwear is a perfect fit ... just what we strive for. Thank you so much for also taking the time to leave supportive feedback - much appreciated as a small business.

Hope to welcome you back soon!
Best wishes,
Hand and Jones

Antwoord van Hand and Jones

25 jul 2024

Hello Theodoros - thanks for taking the time for leaving feedback.

Unfortunately the local customs charges are something we cannot control and vary by country on all our international orders. Sorry about those.

Hopefully you are enjoying your garments and we look forward to hopefully seeing you again in the future.

Best wishes
Hand and Jones

Antwoord van Hand and Jones

30 jun 2024

Hi David - thanks for taking the time to leave a review ... we were perplexed by the comments re. fabric - as these styles are from the same fabric as your other most recent orders.

As such a loyal and regular customer we want you to be happy - so will contact you directly to work out what the issue is with your most recent underwear.

Our apologies for the disappointment ... hope we can work it out.
Best wishes,
Hand and Jones