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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Rapid delivery, beautifully packed and presented and a great fit. The new mesh ones subtlety show off your asset.

Beoordeeld met 5 van de 5 sterren

Die Bestellung wurde schnell bearbeitet und versandt. Die Qualität der Ware ist top! Preis-Leistungs-Verhältnis ist gut. Leider kommen ab 150 Euro Warenwert sehr hohe Zollgebühren on top. Leider hatte... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I purchased my first pair of Hand and Jones a few weeks ago, and fell in love with the fit and quality, which led me to make a second purchase of 4 pairs. I ordered early Friday afternoon, and was... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fabrics are high quality, and the materials do not fade or show wear/tear. My husband and son adore their sweaters and shirts. The scarf is perfect for me because of the soft cashmere. Sizes are ver... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kledingwinkel
  2. Badmodewinkel
  3. Smokingwinkel
  4. Ondergoedwinkel

Geschreven door het bedrijf

Timeless everyday menswear designed and made with care and attention to be enjoyed by men of all ages


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

229 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 5 van de 5 sterren

Excellent underwear

Excellent underwear, both the briefs and the boxer briefs fit perfectly and I love the design. Very speedy delivery too. I will definitely be ordering more in the new year.

16 december 2024
Logo Hand and Jones

Antwoord van Hand and Jones

Hi Stephen - great to hear you like our underwear and it's fitting you so well. Thanks for your order and we really hope to welcome you back again soon.

Until then,
Best wishes, Hand and Jones

Beoordeeld met 1 van de 5 sterren

Toujours pas reçu de colis et pas de…

Toujours pas reçu de colis et pas de nouvelles.

2 december 2024
Logo Hand and Jones

Antwoord van Hand and Jones

Bonjour David

Merci pour votre commande du 1er décembre, qui a été expédiée le lendemain de sa réception.

Dans l'e-mail de confirmation d'expédition que vous avez reçu, nous avons inclus le lien de suivi afin que vous puissiez suivre la progression de votre commande par les bureaux de poste au Royaume-Uni et en France. Nous l'avons également fait et vous avons informé deux fois par e-mail.

Comme indiqué dans notre dernier e-mail, nous avons également contacté Royal Mail pour discuter de votre commande. Nous continuerons également à le faire.

C'est évidemment une période chargée de l'année pour les services postaux, mais nous espérons que cela ne prendra pas beaucoup plus de temps. Il nous serait utile que vous laissiez un commentaire négatif à la Poste - étant donné que le retard de livraison est de leur responsabilité et qu'une fois le colis dans leur système, il est malheureusement hors de notre contrôle.

Si vous pensez que nous pourrions faire quelque chose de plus pour vous faire parvenir votre commande, veuillez nous le faire savoir.

Nous espérons que vous apprécierez votre commande une fois reçue.

Meilleurs vœux de Londres
Hand and Jones



Hello there David

Thanks for your order of 1 December, which was dispatched the day after we received it.

In the shipping confirmation email you received, we included the tracking link so you can monitor the progress of your order by the post offices in both the UK and the France. We have also been doing this and updated you twice by email.

As set-out in our last email, we have also contacted the Post Office to chase your order. We will continue to do this too.

Obviously it is a busy time of the year for post services, but hopefully it will not take much longer. It would be helpful to us if you would leave the Post Office negative feedback - given the delivery delay is their responsibility and once the package is in their system, it is sadly out of our control..

If there is anything more you think we could be doing to get you your order, please let us know.

We hope you enjoy your order once received.

Best wishes from London
Hand and Jones

Beoordeeld met 1 van de 5 sterren
Logo Hand and Jones

Antwoord van Hand and Jones

Hello there - thanks for your order, which was dispatched to you on the next business day.

In the shipping confirmation email you received, we included the tracking link so you can monitor the progress of your order by the post offices in both the UK and the Netherlands.

We will do this too, as once it is in their system, it is sadly no longer in our control. Obviously it is a busy time of the year for post services, but hopefully it will not be much longer.

We hope you enjoy your order once received.

Best wishes from London
Hand and Jones

Beoordeeld met 5 van de 5 sterren

Superb material

Superb material, perfect fit, comfy. Take an extra size than usual one.

26 november 2024
Logo Hand and Jones

Antwoord van Hand and Jones

Hi there - thank you for leaving such supportive and helpful feedback. We really appreciate it and it is great for us as a small business to receive your comments.

We hope to welcome you back again soon.
Until then ...

Best wishes,
Hand and Jones

Beoordeeld met 1 van de 5 sterren

Not a great fit …

Unfortunately the fabrics are not great and the fit is terrible, not at all as per the images

4 november 2024
Logo Hand and Jones

Antwoord van Hand and Jones

Hello Hendrik

Thanks for taking the time to leave us your feedback, much appreciated.

It is surprising to us that neither the fabric nor the fit of the underwear met your expectations. The fabrics are premium quality from the best mills and the cut has been refined extensively. It is these two aspects of our products that we are proudest of, and for which we receive the most positive feedback - you can read this on the other reviews on our Trustpilot.

It would be helpful to us if you could email us at mail@handjones.com to let us know your specific disappointments. Obviously garments fit and look different on everybody, so it would be helpful to understand further to assist as we work on new ranges.

Best wishes
Hand and Jones

Beoordeeld met 5 van de 5 sterren

Very fast delivery

Very fast delivery, plenty info on website to make choices, some items in sale which made them more affordable as they are at the pricier end.

8 oktober 2024
Beoordeeld met 4 van de 5 sterren

Purchase looks terrific Good

Purchase looks terrific Good! The Order and deliveri process could have been better. I was not able to sign up for the first Order discount. I didnt get a aknowledging mail for my Order, therefore i was not able to trak my Order. So overall there is some room for improvement!

27 augustus 2024
Logo Hand and Jones

Antwoord van Hand and Jones

Hi Wilfried - thanks so much for your order and the feedback. Both much appreciated.

We sent both a confirmation and a dispatch email on the same day you placed your order - the dispatch one containing the tracking link. Perhaps check your junk mail - it was sent from mail@handjones.com. Apologies if this happened and you did not see.

You may also find the marketing list/discount code email in your junk email too? Please let us know if not and we can send to you manually.

So pleased you like your underwear and we really hope to welcome you back very soon.

Best wishes,
Hand and Jones

Beoordeeld met 1 van de 5 sterren

High customs duties as not an EU…

High customs duties as not an EU country. I therefore do not recommend buying items from this shop.

22 juli 2024
Logo Hand and Jones

Antwoord van Hand and Jones

Dear Frank

Thanks for taking the time to leave a review – sadly not about our product or service, but about the local customs payable when you import goods into Germany from any non-EU country globally.

Unfortunately, this is a fact-of-life for selling internationally as a small business like ours. Import tariffs vary from country to country and are not something we can control. We do highlight on our website that such customs duties may be payable locally upon delivery.

May we recommend you only buy from EU based retailers in future if you wish to avoid international import duties.

Best wishes,
Hand and Jones

Beoordeeld met 1 van de 5 sterren

J’ai payé une taxe de douane de 29€!!!

J’ai payé une taxe de douane de 29€!!!
C’est le prix d’un produit !!
+ le port qui est déjà cher !

15 juli 2024
Logo Hand and Jones

Antwoord van Hand and Jones

Hello Franck

Thanks so much for your latest order - we always enjoy welcoming back customers.

Thanks also for taking the time to leave a review about the local customs payable when you import goods into France from any non-EU country globally.

Unfortunately, this is a fact-of-life for selling internationally as a small business like ours. Import tariffs vary from country to country and are not something we can control. We only wish we could control or offset the cost in some way.

Best wishes,
Hand and Jones

Bonjour Franck

Merci beaucoup pour votre dernière commande - nous sommes toujours heureux d'accueillir à nouveau les clients existants.

Merci également d'avoir pris le temps de laisser un avis sur les douanes locales à payer lorsque vous importez des marchandises en France en provenance d'un pays hors EU.

Les tarifs d’importation varient d’un pays à l’autre et ne sont pas quelque chose que nous pouvons contrôler. Nous souhaitons seulement pouvoir contrôler ou compenser le coût d’une manière ou d’une autre.

Meilleurs vœux,
Hand and Jones

Beoordeeld met 5 van de 5 sterren

Supreme service

Supreme service. Arrived on time and the fit was perfect.,

15 juli 2024
Logo Hand and Jones

Antwoord van Hand and Jones

Hello Peter - delighted to hear your underwear is a perfect fit ... just what we strive for. Thank you so much for also taking the time to leave supportive feedback - much appreciated as a small business.

Hope to welcome you back soon!
Best wishes,
Hand and Jones

Beoordeeld met 4 van de 5 sterren

All good except unexpected customs…

All good except unexpected customs clearance fees added on top of delivery expenses

18 juni 2024
Logo Hand and Jones

Antwoord van Hand and Jones

Hello Theodoros - thanks for taking the time for leaving feedback.

Unfortunately the local customs charges are something we cannot control and vary by country on all our international orders. Sorry about those.

Hopefully you are enjoying your garments and we look forward to hopefully seeing you again in the future.

Best wishes
Hand and Jones

Beoordeeld met 3 van de 5 sterren

Not the same quality material as other…

Not the same quality material as other purchases

17 juni 2024
Logo Hand and Jones

Antwoord van Hand and Jones

Hi David - thanks for taking the time to leave a review ... we were perplexed by the comments re. fabric - as these styles are from the same fabric as your other most recent orders.

As such a loyal and regular customer we want you to be happy - so will contact you directly to work out what the issue is with your most recent underwear.

Our apologies for the disappointment ... hope we can work it out.
Best wishes,
Hand and Jones

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