Hansons Auctioneers - Newark Reviews 40

Great service Best of the Hansons group
From a happy buyer

Very friendly and helpful when I went for free valuation day. Very happy with sale of items.

Organised, professional, honest valuations. Had a couple of issues with the listings which were quickly rectified.

Promised to keep me updated of the auction times as well as auctioned items. Extronomical commission taken on sold items and the items not sold are not returned despite several reminders

Friendly and helpful staff.
All aspects of selling dealt with quickly and efficiently.
Guidance is essential if auctions are unfamiliar .

Postage department absolutely con.
Bought a very small autograph book.
They are trying to charge £12 transfer fee? Plus £15 packing fee all on top of the postage cost.
They then agreed that I could send SAE .
So paid full invoice.
Now they are still trying to charge me a transfer fee and handling fee!!
AVOID.
Unless you can pick your item up .
AVOID

This is the first time I have used an Auction House and I was impressed from the very first meeting to the auction itself.
I felt the valuations were fair and the whole process and communications were friendly and straightforward. So much so, that I went home looking for more items to be valued!
All but one item were sold and that will go into the next auction.
I would not hesitate to recommend Hansons in Newark to anyone and would like to thank them for a great experience.

Valuation of items good and helpful information from valuer.

The staff were very helpful and we had no problems on the auction day, kept in contact throughout
Thank you

Edwin in Newark was very helpful and friendly, he gave us lots of useful advice. Everything was explained well and we were given information about the auction through emails so good communication.

Personable responsive communication with knowledgeable professionals.

I had around 100 antique perfume bottles and you said you would sell them in group lots but you sold them all together which was very disappointing

Straightforward and well organised service. Achieved a better price than just the gold value for the items.

Simon came out and assessed my silver gave me a number to work with which I was very happy with my experience with Hansons it was brilliant After the auction, there was a few things I wasn’t sure of so I rang them up and they put my mind at rest straight away. I would recommend this company 100%

Everything from home visit to the sale room,and all communication all excellent.

Excellent auction house. Special thanks to Edwyn at Newark for his amazing attention and hard work.

Articles were accurately assessed and reached their reserve price, and we were pleased.

Efficient and friendly service. A bit disappointed that some of my other objects weren't considered suitable.

Unfortunately not the first time commenting on the same failing. Having submitted several lots for inclusion in the August sale I noticed that once catalogued, one lot included items which were not mine. I contacted Hansons (Edwin) and the lot was withdrawn. The same issue occurred when the lot was included in a subsequent sale - again contact made and the lot withdrawn. The same issue arose when the lot was included in the February sale. This time Edwin sent me a photo of the lot and I explained which items were not mine. I received an email to say the lot was unsold so visited the auction house to collect the items. At this point, it transpired that in spite of multiple warnings the lot had indeed been sold. Many thanks to the two ladies on reception who dealt with the situation calmly and professionally. The responsibility here lies squarely with Edwin - disorganised, does not return phone calls and unable to act on reasonable instructions.

Initially had a contact issue when asking for a visit.
The auction had technical issues so was paused a couple of times.
On screen it looked like it was taking place in the corner of someone's garage