Hansons Auctioneers Reviews 

Couldn’t be more helpful. Valuation estimates on our items were very close to the hammer price. Thank you.

Consigned Victorian Natural History books May 2024. Two years of ignored emails, poor communication and broken promises followed. Staff changes meant my consignment was repeatedly lost within their own organisation. In May 2026 owner Charles Hanson personally told me the items were lost and agreed £50 compensation. I then discovered the items had actually been sold nine days earlier — without my knowledge, as an uncatalogued sub-lot with no photograph. The agreed £50 remains unpaid despite Mr Hanson confirming the agreement in his own email. Trading Standards notified. Small Claims Court action filed. No professional body membership means no independent complaints process for consumers. Wholly unsatisfactory conduct as bailee of my property over two years.
"UPDATE: Following escalation to owner Charles Hanson, the matter was resolved and full compensation including court filing costs was paid promptly. Whilst the two year journey to reach this point was wholly unsatisfactory, I acknowledge that once Mr Hanson became personally involved the matter was dealt with. I have updated this review to reflect that positive resolution."

Overall; genera;lly helpful thanks

Did what they said they would do and helped me to get all my side right . I will use them again
Staff very good and helpful

Very helpful

So far so good- awaiting remittance but seems like a very good service .

Communication with what was happening with my lots was first class, and a decent price achieved.

Total politeness and consideration, which meant it was a lovely experience to be with you. I felt that the photograph of our items could have illustrated our Lilliput sale items better.

I approached Hansons to appraise the value of a book and to explain the process of selling at one of their auctions. They were extremely helpful and straight forward. I sent the books and they sold them for the value they estimated. I would definitely recommend them if you are thinking of doing a similar thing. Approachable, professional and I'm very happy. Thanks

Poor communication and long delays with auction it’s some still not entered in sale

This is the third (fourth?) time I have purchased from Hansons (from the Derby, Richmond and Banbury branches) and all deliver a consistently top class performance in all the required areas for purchasing (I have not sold anything through an auction house).
The lots they put up for auction are wide and varied and described well (you can always ask for a more detailed report if required).
The best bit about Hansons are the people who work in the various departments, they are a great knowledgable bunch who go out of their way to support and inform you. Thank you Team Hansons!

Well laid out and priced to sell, a wonderful experience help by a very kind William Hayward the coin expert.
From Hansons Auctioneers & Valuers Ltd
UK
The Auction Centre (inc Head Office)
BL2 2LU
Heage Lane
Etwall
Derbyshire
DE65 6LS

Thank you
Steven
Ref 35558

Prompt, excellent service followed by a great result. Thank you.

The service and updates we have received have been amazing and we have been well informed
The consultant we had was open and honest and we are happy with the outcome from thesale
Thank you

Promised to keep me updated of the auction times as well as auctioned items. Extronomical commission taken on sold items and the items not sold are not returned despite several reminders

A month on I am still waiting for the money from the sold items.

Friendly and helpful staff.
All aspects of selling dealt with quickly and efficiently.
Guidance is essential if auctions are unfamiliar .

Professional
Trust worthy
Delivered on my expectations
Straight forward and clear instructions on job in hand
Would use again