Nervous ordering from a company that we didn't know mixed reviews on trustpilot but thankfully decided to place an order. Not only were the price of the 8 stools incredible. They arrived within 1 we... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered an electrical fire for my media wall ... unfortunatley the item hasnt arrived after chasing them repeatly still no luck ... i would NEVER EVER Recommend this company and the crazy part is the... Toon meer
Bedrijf heeft geantwoord
Great ! But would say assembly time is 1.5 days if your on your own I did manage it on my own but my advice would be get another person involved, preferably someone that’s handy with tool’s screwdrive... Toon meer
Bedrijf heeft geantwoord
I bought a new garden gate as mine was broken. I was impressed with the price . It was easy to order and pay. What really impressed me is the speed of delivery. I didn't expect it to arrive for a few... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Home & Outdoor Direct, we bring you unbeatable deals on quality furniture and outdoor essentials. From stylish indoor furnishings to durable garden must-haves, we offer a wide range of clearance items at exceptional value. Based in the UK, we’re your trusted destination for affordable home and outdoor living — direct to your door.
Contactgegevens
Verenigd Koninkrijk
- info@haodirect.co.uk
- haodirect.co.uk
4,1
Goed
254 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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Great quality table for garden and very…
Great quality table for garden and very quickly delivered.
23 juli 2026
Review zonder uitnodiging
Antwoord van Haodirect
Hi Mrs Christine Renforth, Thank you for your kind feedback! We're so pleased to know your garden table arrived quickly and met your expectations for quality. We truly appreciate your support and hope you enjoy using it.
Order was delivered in about a week
Order was delivered in about a week, screening was good quality for the price and easy to install .Would use Haodirect again.
16 juli 2026
Review zonder uitnodiging
Antwoord van Haodirect
Hi Neil, Thank you for taking the time to leave us a review! We're delighted to hear that your order arrived quickly and that you found the screening good quality and easy to install. We truly appreciate your support and look forward to welcoming you back again in the future.
I’ve not yet opened the fire or fire…
I’ve not yet opened the fire or fire place as we are renovating that room.
The service we have had so far has been excellent.
21 juli 2026
Review zonder uitnodiging
Antwoord van Haodirect
Hi Carole, Thank you for your kind words! We're so pleased you've had an excellent experience with our service so far. We hope your renovation goes smoothly and that you'll be just as happy with your fireplace once it's installed. Wishing you all the best with the rest of your project!
Excellent service
Excellent service - very prompt delivery from order time. The base itself was very good - a straight swap for the very rusty original and very easy to assemble. Very pleased and well recommended!
6 juli 2026
Review zonder uitnodiging
Antwoord van Haodirect
Hi, Stephen, Thank you for your wonderful review! We're delighted that your order arrived promptly and that the base was easy to assemble and met your expectations. Your recommendation means a lot to us, and we look forward to serving you again.
The Dlivery guy was very good he…
The Dlivery guy was very good he dropped parcel off to my back garden. But the table isn't very steady for the glass weight on top .
I didn't think it would be that heavy on flimsy legs also it heats up too much when it's sunny.
15 juli 2026
Review zonder uitnodiging
Antwoord van Haodirect
Hi Khadija, Thank you for your feedback! We're glad to hear the delivery went smoothly and appreciate you sharing your thoughts on the table. Your comments are valuable to us, and we're pleased you chose to shop with us. We hope you enjoy your purchase.
Ordered and delivered within 3 days…
Ordered and delivered within 3 days excellent service quality product 👍
15 juli 2026
Review zonder uitnodiging
Antwoord van Haodirect
Hi, magtedtomer, Thank you for your kind review! We're delighted to hear your order arrived within 3 days and that you're happy with both our service and the quality of the product. We truly appreciate your support and hope to serve you again soon!
Very good service some of the…
Very good service some of the instructions hard to follow.
27 juni 2026
Review zonder uitnodiging
Antwoord van Haodirect
Hi Philip, Thank you for your review! We're pleased to hear you were happy with our service. We also appreciate your feedback about the assembly instructions, and we'll certainly take it into consideration as we continue to improve them. Thank you for choosing Haodirect!
The kids love it and I love it because…
The kids love it and I love it because it packs away easily
18 juni 2026
Review zonder uitnodiging
Antwoord van Haodirect
Hi Karen, Thank you for your wonderful feedback! It's great to know the kids are enjoying it, and we're happy that the easy storage has made it even more convenient for you. We really appreciate your support and hope your family continues to enjoy it.
Really poor quality
Really poor quality. Doesn't fit together well. After several emails was told the manufacturer said this was normal!!! And wasn't a quality issue. Beg to differ. I wouldn't bother purchasing from them if I were you.
After posting on trustpilot had email from company offering full refund.
7 juli 2026
Review zonder uitnodiging
Antwoord van Haodirect
Hi Pam, Thank you for taking the time to update your review. We're pleased that we were able to resolve this matter for you.
We appreciate your feedback, as it helps us continue improving both our products and our service. Should you need any assistance in the future, please don't hesitate to contact us.
Received the storage boxes today but…
Received the storage boxes today but weren't the sizes according to their website and are to big for the space we purchased them for. I have no use for them as they are too big for the space and need to return. The website says that they are 28cm wide and 32cm tall. That was incorrect and in fact are 32cm wide and 28cm tall. I need to return them and it's fully down to their error on sizing and not mine.
I sent an email to try and arrange a return/refund to get a response saying that I had built them incorrectly and their sizing wasn't incorrectly advertised.
Struggling now with getting anywhere regarding returning for refund.
28 juni 2026
Antwoord van Haodirect
Dear Kenneth Fuller,
Thank you for bringing this to our attention. We are sorry to hear about your experience.
After reviewing your case, we can confirm that we have already been in contact with you via email regarding this issue and are actively working towards a resolution. Our team is committed to resolving this as quickly as possible and ensuring you receive the support you need.
Thank you for your patience, and please continue to communicate with us via email so we can assist you further.
Kind regards,
Haodirect
Fast delivery with the excellent…
Fast delivery with the excellent product, Its really a value for money.
Very satisfied with the service.
26 juni 2026
Antwoord van Haodirect
Dear Vinay Kulkarni,
Thank you so much for your fantastic review! We're delighted to hear that your order arrived quickly and that you're pleased with both the product and the service. It's wonderful to know you feel it offers great value for money. We truly appreciate your support and hope to serve you again in the future!
Best regards,
Haodirect
This company is a joke
This company is a joke. Ordered some shoes from boohoo which were too small. Trying to get returns label from H&O direct and its almost impossible. Going back and forth via messenger. Why is it so hard to get my money back. I will never trust boohoo or debenhams again. This is a joke. Do not order from these suppliers it's not worth the headache.
1 juli 2026
Review zonder uitnodiging
Antwoord van Haodirect
Hi Anne, so sorry to hear about your experience. We'd be happy to following this for you. We have contacted you via email to resolve this issue. Please pay attention to the email sent by dbhcustomerservice@haodirect.co.uk. Thank you.
Antwoord van Haodirect
Hi Anita, Thank you for bringing this to our attention, and we're sorry to hear about the issues you've encountered. We're keen to resolve this as soon as possible and have already sent you an email from info@haodirect.co.uk. Please check your inbox, and we'll be happy to assist you further. Thank you.
The tiles are perfect and easy to lay
The tiles are perfect and easy to lay, easy to cut and once they are layed they are down for good. Very pleased and I will return.
26 juni 2026
Antwoord van Haodirect
Dear Denise Boyle,
Thank you for your wonderful review! We're delighted to hear that you found the tiles easy to cut, simple to install, and that you're pleased with the finished result. Your kind words mean a lot to us, and we're especially happy to hear that you'll be returning in the future.
We look forward to serving you again!
Best regards,
Haodirect
Good communication
Good communication
Fast delivery
Well packed parcel
Friendly driver obeyed my instructions heavy parcel into house
24 juni 2026
Antwoord van Haodirect
Dear Sheila Bayliss,
Thank you for your wonderful review! We're delighted to hear that you were happy with our communication, fast delivery, and careful packaging. We're also pleased that the driver was able to follow your instructions and safely place the parcel inside your home.
Thank you for your support, and we hope to serve you again soon.
Best regards,
Haodirect
I have been requesting a refund for the…
I have been requesting a refund for the past couple days via their contact page. Nobody seems to want to reply or organise the refund for me. I would let everyone know to be cautious when ordering from them.
29 juni 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear Jordan,
We're sorry to hear about your experience. We'd be happy to look into this for you, but unfortunately, the name shown on this review isn't enough for us to identify your order.
Please contact us with your order number or the email address used to place your order, and we'll investigate your refund request as a priority and assist you as quickly as possible.
Best regards,
Haodirect
Purchased an outdoor screen from H&O…
Purchased an outdoor screen from H&O Direct. Received in 4 days. The tracking number they provide isn’t very useful, must be an internal tracking number. But you will get your goods and from my experience very quickly. I’ll definitely use these guys again
8 juni 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear Steven Andrews,
Thank you for your kind review! We're delighted to hear that your outdoor screen arrived quickly and met your expectations.
We appreciate your feedback regarding the tracking number. We're continuously working to improve the tracking experience and make shipment updates clearer for our customers.
Thank you for choosing H&O Direct, and we look forward to serving you again in the future!
Best regards,
Haodirect
Really lovely footstool
Really lovely footstool, at a great price.
Excellent customer service
27 mei 2026
Antwoord van Haodirect
Dear Shropshire lass,
Thank you for your wonderful feedback!
We're delighted to hear that you're pleased with the footstool and found it to be great value for money. It's also lovely to know that you were happy with our customer service.
We truly appreciate your support and hope to serve you again in the future.
Best regards,
Haodirect
Zero communication
Ordered yesterday a swing and slide set for my baby girls birthday and I’ve still not received a confirmation email or anything???!?
7 juni 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear Mia Dunne,
Thank you for your feedback, and we're sorry for the confusion caused.
After checking your order, we can confirm that it was placed on 6 June. Unfortunately, the item was out of stock, and a full refund was processed. We also sent you an email regarding the refund on 8 June.
As this review was posted two days ago, we hope you have since received our email and refund confirmation. If you have not seen it, please check your spam/junk folder or contact our customer service team, and we will be happy to assist further.
We sincerely apologize for the inconvenience and appreciate your understanding.
Best regards,
Haodirect
Good experience i order already 5…
Good experience i order already 5 so far. No complains good product and very first free delivery in few days thanks for haodirect and team 👍
27 mei 2026
Antwoord van Haodirect
Dear Sukhjinder Dhesi,
Thank you so much for your kind review and continued support!
We're delighted to hear that you've placed five with us and have been happy with both our products and delivery service. Providing good quality products and fast, free delivery is what we strive for, so it's great to know we've met your expectations.
We truly appreciate your trust in Haodirect and look forward to serving you again in the future.
Kind regards,
Haodirect
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