Hapi Reviews 

This Hapi app 2.0

Is unbelievably good love thanks to Sharon for showing how best to use it

The Hapi app has been upgraded

Much easier to use and brilliant discounts

I’ve saved nearly £500 pounds app

Josh and Theo was very informative, they explained clearly and I was very happy in the end.

Josh snd theo are very helpful and proactive with the process. The induction was really good

Josh and Theo was amazing. Very knowledgeable and very friendly. Was a pleasure having them on site.

When a mobile app isnt mobile!

I wish I could take down my previous review as since I wrote it things have become drastically worse.

The payments provider they use is worse than useless and despite using my bank's verification code on 2 occasions the payment system wouldn't accept payment.

To add insult to injury, my account with Hapi has been suspended for a second time and I now can't make use of any of my discount vouchers that I had managed to buy previously until they return to work on Monday. A cinema trip with a 25% discount would have been a nice treat for my daughter but that's not going to happen now! The Costa discount I was going to use now can't be accessed for my friends visit at the weekend ( BTW they only come down a couple of times a year and it would have been nice to treat them)

The reason it's been suspended, suspected fraudulent activity on the account!

The app is on my phone
The bank card details are from my card
The CVC number is correct
The card is in date
My name is on the card
My account number and sort code are on the card

How can it be fraudulent activity?

IT'S MY CARD

I was advised by the lovely Kirsty that my payments were being rejected because of a discrepancy (numerical) in the first line of my address! I LIVE IN A VILLAGE, MY HOUSE IS NAMED NOT NUMBERED AND THERE IS NO STREET NAME either!

It's ridiculous that in these times of austerity one company would take the money of another for a service that cannot be accessed. This benefits scheme should be so brilliant for everyone but it's caused nothing but stress and upset for the past two weeks. I have spent hours on the phone to them and I'm no further forward.

To say I'm fuming is an understatement, seriously considering reporting to trading standards and the FSA for false advertising!

Hapi app is brilliant I had a rep showing me how to access the benefits and start using them straight away

The rep was a breath of fresh air

Carl was fantastic

Doesn't let me pay for discounts. Rubbish app

Shocking Company - Applied for the Cycle2Work scheme back in January, Everything was approved however 3 weeks on had not received my LOC. I contacted Hapi who gave me a Number for Halfords as my application had been “Sent Over” - Halfords had no records of this. I chased Hapi again who said their manager had sent my application directly to a manager at Halfords and would be dealt with in the next couple of days… Guess what? Still nothing. Again I contacted Hapi & Halfords and still no further forward. It’s now 3 months in and no change in my situation. I would advise you to just save and buy a bike or whatever you want rather than use this platform. For the length of time I’m waiting I could of bought 2!

the cinema discount is great. thank you katy for going over how to use them

Katy showed me the discounts. Look forward to using them

Thank you katy for going through the discount with me. My bundle is great

Thank you katy for taking me through hapi.

Jordan M has helped me set up my plan. I’m pregnant and he has helped me out a lot and explained everything to me properly.

This company *will not* let me unsubscribe or quit from their system no matter how many times I ask. I have been trying to stop them bothering me for almost 6 months now.

A long, long time ago I used some kind of benefit through Hapi to make a single purchase, connected to my partner's membership.

After this I got fed up receiving promotional emails and account messages, so I closed my online account while doing a bit of digital housekeeping. To my surprise, they continued to send me promotional emails even though my account was closed. These did not have any kind of unsubscribe option in them, which they should do.

So I asked them to unsubscribe me by email.

Their totally unhelpful team repeatedly demanded all sorts of completely irrelevant personal data like my payroll number, DoB, postcode, workplace - just to unsubscribe me from marketing communications.

I pointed out to them this it is against their GDPR obligations to erect all these barriers to just getting off their email list, and that I did not want to share any personal data with them beyond what I had, and they said they removed me.

For a while I stopped getting messages.

Now a few months later, it starts again - I am getting account related messages about the holiday season. What on earth?? This is for a closed account, where I have repeatedly asked for all my information to be removed from their system.

I emailed them almost a week ago to ask why this happened, and all I get is a *daily* auto-response - we are very busy, we're sorry we haven't replied.

I tried to look up the email contact for their privacy officer on their privacy policy, but the link doesn't work.

My honest impression is that these folks just do not know what they are doing, it's a really unprofessional experience, and I would think hard before signing up with them and giving them any of your data.

Thank you Katy for going through the discounts. I will be using them

Voucher did not work, then kept being promised a refund which is like getting blood out of a stone

Ben Althorpe ess very helpful. Was a pleasure to deal with . This will really help with my situation

Jordon M helped me set up the happi app was very helpfull in explaining the use of the benefits on the app thank you very much