Great customer service, received a call from Natasha today who was really helpful in advising me on what my options were so i could continue my weight loss journey. Would highly recommend this compan... Toon meer
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I hadn't heard of this company and was slightly dubious about using them. No need to worry at all.Very efficient and top notch customer service.They reply within hours to written requests for help.Ha... Toon meer
Bedrijf heeft geantwoord
I have never had such a bad company to sell jags. I am disabled and wheelchair dependent I told them this but by god, photos were not suitable, done a phone call but I could not get a word on edge, t... Toon meer
Bedrijf heeft geantwoord
Yesterday I spoke with a lady called Natasha about a couple of queries I had. What a wonderful experience I had. Natasha was very professional and knowledgeable and both my queries were answered. -... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Contactgegevens
Verenigd Koninkrijk
- help@happen.co.uk
- happen.co.uk
3,8
Goed
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great customer service
Great customer service, received a call from Natasha today who was really helpful in advising me on what my options were so i could continue my weight loss journey. Would highly recommend this company
23 april 2026
Review zonder uitnodiging
Very informative and helpful when…
Very informative and helpful when asking questions, quick to respond when i had a query.
23 april 2026
Review zonder uitnodiging
Excellent .
I hadn't heard of this company and was slightly dubious about using them.
No need to worry at all.Very efficient and top notch customer service.They reply within hours to written requests for help.Having used a couple of other more well known companies,I would certainly recommend Happen.
14 april 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Linda,
Thank you so much for your wonderful review!
We’re really pleased to hear you’ve had a positive experience with us and that our team have been able to respond quickly and support you when needed. Your recommendation means a lot, especially given your previous experiences elsewhere.
We truly appreciate you choosing Happen and trusting us with your care!
- The Happen Team
helpful customer services
I think the passport/ driving licence criteria needs to be before you sign up for anything as many don't have this.
13 april 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Amanda,
Thank you for taking the time to leave us a review and for your feedback.
We’re really happy to hear you found our team helpful. We also appreciate your suggestion regarding the ID requirements and will pass this on to the relevant team for review.
If you need anything else, please don’t hesitate to get in touch.
- The Happen Team
A very knowledgeable member of staff.
Yesterday I spoke with a lady called Natasha about a couple of queries I had.
What a wonderful experience I had. Natasha was very professional and knowledgeable and both my queries were answered. - Thank you so much.
9 april 2026
Review zonder uitnodiging
Antwoord van Happen
Hi,
Thank you so much for your lovely review.
We’re really pleased to hear you had a wonderful experience with Natasha and that she was able to help answer your queries so professionally.
Your kind words will be shared with the team - they’ll be delighted to hear this.
If you need anything else, please don’t hesitate to get in touch.
- The Happen Team
Brilliant customer service and support…
Brilliant customer service and support on my first order
9 april 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Beverley,
Thank you so much for taking the time to leave us a review! We really appreciate your kind words and are thrilled to hear that your first order went smoothly and that you had a great experience with our team. Your feedback means a lot to us!
~The Happen Team
Antwoord van Happen
Hi Karen,
Thank you so much for your lovely review! We’re thrilled to hear you had a positive experience with our customer service – it means a lot to the whole team.
- The Happen Team
Once I realised that Happen were the…
Once I realised that Happen were the company I had ordered the weight loss pen, and phoned them back the service was good. The girls on the end of the phone were very easy to talk to! What was hard, for me as a pensioner, was the uploading of the proof of ID, Weight, and fat picture!
8 april 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Pam,
Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that our team was easy to talk to and that you felt supported over the phone.
We completely understand that uploading documents can be a bit tricky, and we really appreciate your patience with the process. Your feedback helps us improve and make things easier for everyone.
Thanks again for taking the time to leave a review – it means a lot to the whole team!
- The Happen Team
Excellent customer service
Excellent customer service. I was over the moon with the way my issue was dealt with. I would not hesitate to recommend you and use your services again. Kind regards
7 april 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Katherine,
Thank you so much for your kind words — it truly means a lot to us! We’re absolutely delighted to hear that you were happy with the way your issue was handled.
Your recommendation and support are greatly appreciated, and we’d be more than happy to assist you again in the future.
- The Happen Team
I received my package yesterday and was…
I received my package yesterday and was so happy and was packed with care
1 april 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Emily,
Thank you so much for your lovely review!
We’re really happy to hear your package arrived safely and that you were pleased with how carefully it was packed—that means a lot to us!
Wishing you all the best on your journey, and if you ever need any support, we’re always here to help.
– The Happen Team
Ive only just started with Happen
Ive only just started with Happen. I was having difficulty uploading the information they required.
I spoke to the telephone operator who was very kind and helpful. She made the process easier.
Im looking forward to starting this new weight loss program
1 april 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Stephen,
Thank you so much for your wonderful review!
We’re so pleased to hear that you had a positive experience with our team and that the support you received helped make the process easier - that’s exactly what we’re here for.
We’re excited for you as you begin your journey with us and wish you every success!
– The Happen Team
First class communication
I have had issues with other glp providers in the past especially with communication. My experience with Happen couldn't have been easier. The comfort of speaking to an actual human being rather than endless number choices is fantastic. Any questions I had were listened to and answered there and then. I actually had a choice of communication channels as opposed to just hearing a phone ring out.
They have my confidence.
27 maart 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Mike,
Thank you so much for your fantastic feedback. We’re really pleased to hear that your experience with us has been easy and reassuring, especially after challenges you’ve faced elsewhere.
Providing real, human support is something we care deeply about, so it’s great to know you felt listened to and supported across our communication channels.
Your confidence means a lot to us, and we’re here whenever you need us.
– Happen Customer Support Team
Great at keeping in touch with you…
Great at keeping in touch with you always checking things are ok and very helpful chats on fone
27 maart 2026
Review zonder uitnodiging
Antwoord van Happen
Hi there,
Thank you so much for your kind feedback! We’re really pleased to hear you’ve found our team supportive and helpful, and that our regular check-ins have made a difference to your experience.
– Happen Customer Support Team
I’m a previous customer…..
I’m a previous customer looking at rejoining, so many places to go but the grass is not always greener on the other side, found out the hard way, Natasha the agent that I was dealing with today was so professional, knowledgeable, polite and efficient.
All the doubts that I had about rejoining, doses, prices, timelines etc Natasha answered confidently and really set my mind at ease. I will be rejoining and be a customer of Happen today still and continue the Weightloss journey. Thank you Happen and a special thanks to Natasha.
26 maart 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Andrew,
Thank you so much for taking the time to share your experience — it really means a lot to us, especially as a returning customer. We’re delighted to hear that Natasha was able to support you so thoroughly and put your mind at ease. We’ll be sure to pass on your kind words to her.
It’s great to have you back with us, and we’re so pleased you’ve chosen to continue your weight loss journey with Happen. We’re here to support you every step of the way.
– Happen Customer Support Team
I could not upload necessary evidence…
I could not upload necessary evidence your lovely customer services gave me a solution and sorted it immediately
23 maart 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Lesley,
Thank you so much for your kind words! We’re thrilled we could help you quickly and get everything sorted.
We’re happy to be supporting you on your journey!
- The Happen Team
Had a problem with site my fault I…
Had a problem with site my fault I was rung up by natasha wonderful helpful lady and she helped me through it wonderful.
20 maart 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Richard,
Thank you for sharing your experience! We’re so glad Natasha was able to help you and guide you through the issue. We’ll be sure to pass on your kind words to her.
We really appreciate your feedback and are happy everything was resolved smoothly!
- The Happen Team
Customer service is always brilliant
I have been with Happen for 3 months now and not a bad word to say!
Customer service is always brilliant, and medication is always delivered on time.
Would 100% recommend to anyone considering starting their weight loss journey.
20 maart 2026
Review zonder uitnodiging
Antwoord van Happen
Thank you so much for your wonderful review! We’re thrilled to hear you’ve had a positive experience with our service over the past three months. Your kind words about our customer service and timely deliveries mean a lot.
We really appreciate your recommendation and are excited to continue supporting you on your weight loss journey!
- The Happen Team
I have never had such a bad company to…
I have never had such a bad company to sell jags. I am disabled and wheelchair dependent I told them this but by god, photos were not suitable, done a phone call but I could not get a word on edge, then its past to a third party which were just as bad so after 2 days of there crap I told them just to send a refund. I am so angry 😠
18 maart 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Margaret,
Thank you for your feedback. We have tried to get in touch with you to discuss your concerns.
We aim to ensure our processes are accessible for all, and we sincerely apologise that you feel this was not met in your case.
Please be aware that the reason both our team and the prescribing clinicians needed to confirm additional information with you was to ensure that prescribing was carried out safely and in line with clinical guidelines, prioritising your health and wellbeing.
As per your request, your order has been cancelled, and your refund is currently being processed.
We are sorry for the frustration this has caused and appreciate your feedback, which will help us improve our service for all patients.
Kind regards,
Happen Customer Service Team
Absolutely awful organisation and…
Absolutely awful organisation and automated systems that rescheduled a missed delivery and then automatically cancelled it 12 hours later and then returned to sender 3 days later!
12 days and counting to receive my ‘next day delivery’ parcel and it’s still not here.
Customer Service promised a no signature delivery and guess what - email from Royal Mail saying they need a signature.
Another missed delivery!!!
20 februari 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Chris,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and inconvenience caused by your delivery experience and completely understand how disappointing this has been.
Our records show that your order was ultimately delivered on 21/02/2026 and signed for. We are also actively investigating with DPD to understand what occurred with your original delivery and why it did not follow the expected timeline. We are committed to fully reviewing this case to prevent similar issues in the future.
We also apologise that there was confusion regarding signature requirements for your redelivery. During your interactions with our team, we explained that if a Royal Mail delivery is missed, there are options available to ensure your parcel reaches you safely. These include leaving the parcel with a trusted neighbour, placing it in a secure location, or arranging collection from your local post office.
At Happen, we take feedback like yours very seriously. Your experience has been highlighted internally so that we can review our delivery processes and make improvements to ensure smoother, more reliable service for all our customers.
We appreciate your patience and understanding as we work to resolve this situation. If you’d like, our team can contact you directly to discuss any future deliveries and arrange them in a way that works best for you.
Kind regards,
The Happen Team
Natasha
Natasha, dealt with, my query very efficiently, very kind and understanding, she was so polite, very helpful, I could not recommend more highly,
Thanks to a great team.
16 februari 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Stephanie,
Thank you so much for your kind words! We’re delighted to hear that Natasha was able to help you efficiently and that you had such a positive experience.
We’ll be sure to pass your lovely feedback on to her and the rest of the team - it really means a lot!
- The Happen Team
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