DISAPPOINTED with the service lately
Actually, at first i really love to shop at HW.
i shopped 5 times and i dont have a problem with that.
Im happy with their service, and the goods delivered well with DPEX.
But I REALLY DISAPPOINTED NOW..
I have 133US$ purchased at 9 September 2010.
Suddenly the day after purchased, their Website can't be accessed.
I cant check my order, and i dont know how bout the status of my order.
then i try to send them a message on their Facebook account (korean online shopping, CMIIW)..... THEY DIDN't Give me RESPON.
ya. ok.. then i try to open the wesbite.
and really disappointed when my last order not appear in my order list.
i try to do "LIVE CHAT" to them., no one answered
Then i give them email. they said my order was packed.
ok, then i want to check my order, the order list in my account still not appear.. i try to do live chat, no one answered.
but.. yesterday 28 septmber. i still not received my goods!
it's been 20 days and my customers asking me several times bout their order...
I do live chat with coco. and asking bout my track number. they said it's mid-autumn, so the delivered sent several days AGO.
THey ask me my data. my name, address, phone number and what shipping i use.
after that, they give me the track number.
i cant check the track number they gave in DPEX website.
THEY told me to check the track number tomorrow.
now i checkd. i still cant check in DPEX website.
WHAT's Wrong??!
Did they really sent the good to me several days Ago??
or they just sent the goods YEsterday???
now i really confuse and wonder...
did they really sent the GOODS to me??
i really cant trust them... maybe they just sent the goods yesterday..
(20 days after payment.. not like their promiseees they wrote on the website :( )
UGHHH....... really DISAPPOINTED!!!!!!!!!!
REALLY NOT PROFESSIONAL....!!!!
29 september 2010
Review zonder uitnodiging