Happy Sleep Reviews 11

Changing my review…..Everything was fine until the report came and I needed cpap supplies (according to them) which I cannot get without them sending in the report themselves, The cpap supply company the report clearly states I should choose myself won’t accept it from me because I’m not a doctor. Now I can’t get in touch with anyone. I have sent text messages from the happy sleep app, responded to the email from the care team they sent me, 3 times but nobody responds. This is terrible. I want this same energy from them when they attempt some type of payment if Medicare don’t fully cover their fees. Don’t contact me then, since you can’t be bothered now that I need assistance.

The support for the ring itself was fine, and it seems to work pretty well for diagnosing sleep apnea. There were some challenges with fit (size of ring was slightly smaller than the ring test size appliances due to the protrusion for sensor) The initial experience was fine, they processed my insurance properly, and were attentive to my messages. The problem came when I got a call asking if I would like to use their company to deliver and fit a mouthguard for mild sleep apnea. I agreed and shelved out $1,300 for the care and appliance to get that done. The payment was made through HFD, a 3rd party finance company which offered 6 months same as cash. Then the circus began. They were using a company called Dentulu to do virtual dental visits. The customer service and quality of care was sub-par, the scheduling, the communication very poor. The appliance itself was horrible, and I worked with them to send it back to make adjustments, but it had bands on the sides which attached with large protrusions, and when placed in my mouth made it hard for me to close my mouth, thereby causing me to sleep with my mouth open and totally drying out my mouth, of course! After sending it back and working virtually with the dentist and lab several times, it was still not acceptable. This took so long, several months, so that when I did my 6 month follow up with the sleep doctor there was nothing to review, as I did not have a properly fitted working device! I was then informed by Dentulu that I could receive a refund for the oral device. I contacted Happy Sleep to ask for that refund. At first they told me they could not find my payment. I had paid off the entire balance of the financed amount by then, and when I logged into HFD for my balance to show them, it showed a missed payment, which was added AFTER I had paid the balance well before the 6 month term was up. I've called HFD several times, they have sent me a letter confirming my payment was made in full, yet in their system there is still a missed payment showing, and they have not resolved that. I am concerned about that not being corrected. The Happy Sleep people keep telling me a "refund is being processed" but they use a 3rd party again, apparently and they have been unable to speed up the process. It's been over a month now since I requested a refund and I still have no idea how much it will be and how long it will take. I have no direct contact for the company processing the refund. I just keep being sent assurance by Happy Sleep's customer service "this issue is a priority and thank you for your patience." So, due to all of this, I do not recommend Happy Sleep's Ring for anything except the actual diagnosis of sleep apnea. If they reach out to you to arrange care after that I would run for the hills! Get your oral appliance through a local dentist, or a C-Pap through your PCP. I'm left having lost $1,300 and have no device, and still have to deal will this billing issue with HFD. I'm a Health and Wellness Coach working in Functional Medicine, and I know sometimes there are glitches and problems to work out with medical companies, but this has been a very bad experience, except for the actual ring diagnosis.

Do not use this company. You would be better off using AI. They provide very little support other than emails and the feedback is not timely.

Non existent customer support. Insurance check was promised multiple times and never delivered. Instead I was hit by a surprise bill that no one has been able to account for or explain. Many weeks later, I still do not know if I am eligible to be in this program despite having already had an initial session and been shipped the fitting kit. Either this is not a real company or they are trying to milk our insurance as much as they can before patients realize they are not actually capable of delivering care.

The first box I received took a long time to get here and there was nothing in the box. It was completely empty, and then I had to request another one. The second box came in correctly with everything I needed in it, but it seemed like it took way too long to get my sleep test going.

Great service. Loved the ring sizer. Easy to get my Happy Ring. Comfortable to wear. The virtual appointment with my NP was far more informative than with my local NP. The long term sleep study to compare my CPAP machine with my oral appliance to determine which provides the best therapeutic option is exactly what I want.

Happy Sleep made the entire process of diagnosing and treating sleep apnea incredibly streamlined and easy from start to finish. I especially appreciated being able to keep the wearable device at no additional cost. Having access to nightly data through the Happy Ring has been an absolute game-changer—it allows me to track my progress and clearly see the effectiveness of the recommended strategies I’m implementing to improve my sleep.

I have used other rings and home sleep tests, and nothing beats the combo of a ring that is clinically validated and FDA-cleared, so that my insurance accepts it. The experience from signing up to packaging to the actual ring to the telehealth visit I had with the doctors was great. I love that I get to keep the ring and know how I am sleeping night after night.

This is one of the best customer experiences I've had; their customer service is top tier, the technology is amazing and super accurate, really love the ring and the app was super easy to set up. Really loving it!

I was tired for years and had gotten used to feeling that way. Happy Sleep was quick and easy, and the whole process was a lot simpler than I expected.

I also appreciated that they didn’t just push CPAP as the only option. They walked me through treatment choices that actually made sense for me.

I’m feeling so much better now and honestly wish I had done it sooner.