Haringey Online Reviews 

Haringey is the most expensive and worst customer service council I’ve ever lived in and I’ve lived previously in Camden, Islington, Westminster and Fulham. I always managed to talk to them and sort any issues. It is impossible to get hold of Haringey, they don’t reply to any emails nor phone calls and just pretend to get things sorted through letters. When after 4 months I managed to get through someone they denied all responsibility because they sent letters although they still didn’t reply to any of my emails nor pick up the phone.

Haringey council is a joke especially when it comes to reporting repairs! I have 2 jobs booked with them, one to fix broken roof tiles and another to replaster my badly flaking ceiling. I have been given dates of June and July for both! Wth! Can’t believe there is nothing sooner. I have a whole flock of dirty disgusting pigeons making themselves at home in my loft as they’re flying in through the roof. I’m now on the phone to repairs to report a leaking pipe in my bathroom (my house is just falling to bits!!) and I keep getting a “sorry we’re unable to take your call” and call goes dead. This has been going on from this afternoon! Totally unprofessional unacceptable customer service. Why am I paying £700 a month rent for to live in a property that needs urgent maintenance !!!

Absolutely useless Council. I just tried to call them today for an issue with my Council tax: I live on my own and am eligible for the 25% discount. That discount has been applied for years, but I was sent the full bill without the discount.
I tried to phone.. and got the usual "You have 9 options, now you have 6 options". I kept navigating the phone maze and pressed "I want to speak to someone".. and got "Sorry we are busy, cannot take your call, go online, we are sending you a link!!!

1. Why are they removing my discount with no reason?
2. Why do I have to waste my time phoning/ going online when they should just keep the discount..
This is outrageous. Absolutely useless council.

PS- Not the first time I am trying to get hold of them and can never get through.

I had an appointment with Haringey council customer service at the library in Wood Green today. I was trying to have my blue badge changed to my new vehicle. I had an issues with the council web page, contact page was not working. A very nice lady called Florence made me an appointment last week so I did not have to wait for ages to be seen. I have mobility issues and have several appointments at the hospital and 2 operations soon, so I needed to get change the blue badge from my last car to my new one ASAP.
When I was called over to talk to the man at customer service, I explained that I needed to show proof of the v5 logbook in my name and address and I have taken pictures on my phone to show as I am unable to email them in as web page was not working.
The gentleman explained I will need to speak to someone else and called a Eastern European lady to talk to me. I explained again why I had this appointment and that I was told to show the documents on my phone to show them as proof. As soon as I explained and tried to show the documents to this woman, she said I can not except the pics as proof, I was told I needed to show the physical ones instead. Even though it was okay to send them in by email. I explained I had called last week and I was told it was ok to do so and arranged this appointment to do so.
I explained I am only doing what I was told to on the phone. This woman instantly gave me a dirty look and turned her back to me and walked off back to her desk. I said I am still speaking to you why have you turned your back on me and walked away. At this point the first gentleman I spoke to suddenly interjected and said I will find you a manager to talk to, which I replied thank you.
30 seconds later I then spoke to a manager called Delroy who apologised and said I would not be happy if I was treated like that. I explained I was not rood to her in any way and just wanted to change over my blue badge to my new vehicle. Plus the first gentleman had witnessed this womans ignorant behaviour and arranged for me to speak to a manager
It took this manager called Delroy just 7 minutes to send my documents pictures to the appropriate department and resolve my issue with the bluebadge change.
Their are a few people at Haringey council who have no respect for their tenants, and this lady was definitely one of them. This woman had a Disgusting attitude with me even though I was polite at all times. Delroy thank you your a gentleman. Regards Christopher C

Homes For Haringey , 🤥🤣 what a joke what a shameless cowboy peoples working for this organisation, disgraceful behaviour never come on time, God forbid if you call them for a repair something in your property , they make an appointment at least for next 2 weeks after you report to them unless if something very emergency like gas or electric problems , when your appointment it's come they will never come on time or you will receive a strange phone call forcing you to reschedule it for another time in a very casual way like nothing was happened😡😡😡 even if they keep their appointment they will never fix your repair on the same day they just do it purposely., for instance job like licking the pipe its 10 to 20 minutes job for proper plumber , but for those clowns it needs days.

Haringey's online system for buying visitor parking permits is not fit for purpose. I have had to spend over an hour each time I want to buy a visitor permit (which I am entitled to as a resident). I've had a range of error messages. Firstly that I did not meet the criteria, I had to ring to get this sorted out. Then it wouldn't accept my card, my bank has no idea why. Then after putting another card in, I couldn't activate the tickets for the right time slot. It turns out there's a semi colon in the time!!! Altogether appalling. And customer services kept suggesting the problem was with me. I have written a complaint and asked about digital exclusion. Even if you have access to the internet and are perfectly competent it's almost impossible to do anything if the online services are not working properly.

Very helpful customer services from Mark Freeland

Bulky waste collection

One star for the pricing
Phoned today to arrange collection for
One bunk bed, with two mattresses
Frame broken down.
One garden bench
One garden swing.
And a single bed frame
Now me thinking a bed is a bed, frame and mattress. And all four items should be twenty pounds.
But no.. Iam informed each mattress for the bunk is separate as is the frame. So that's three items there.
Come on now that's a big reason there for individuals to fly tip.

I received a ticket, ZNO5582692 i paid £65 within 3 days and my penalty increased Which was £190. I was shocked were living in 2023 and they were asking me to pay more money, and i had all the proof that i paid the money. Be careful when you pay, you should keep a record

Company is run by theives and scammers. 140gbp to park for a week whilst visiting my partner. She has to own my vehicle just to get residential parking despite the fact she has use of said vehicle. What sort of company goes out of their way to charge extortionate amounts just to be able to park a vehicle? Outside of the home you're staying in no less. We pay taxes on out vehicles, we pay insurance and yet we now have companies such as this charging absolutely ridiculous amounts just to park and to make matters worse they've made every single road within a 10 miles radius residential parking too so we literally have no option other than to pay their ridiculous charges. Handing out tickets this close to Christmas and during a financial crisis aswell. The company is run by absolute scum of the earth.

I would give zero point if there was an option.
A letter I received today 22/8/2022 by the haringey council about making aplication for goverment financial inclusion payments for 2022.
An email address given in this letter financial.inclusionATharingey.gov.uk is not recognised as a valid email address.
After a 65 minute delay, I was able to talk to a customer services representetive via the number given 02084895611 option 7. The phone was answered by a member of the repair team instead of general inquiries. This person told me that she does not know anything about this service and then hung up the phone. After a while she called me back saying that the line was cut off (?) and gave me a number of 02084547322 to contact. However the number she gave me was incorrect.
Haringey home app also does not include any information about this financial inclusion payments.
Can someone tell me what is the point that haringey council shares such information by letter if their customer service representetives have no idea, email address inactive or incorrect and their website does not contain required information about?
HARINGEY COUNCIL MUST IMPROVE THEIR SERVICES and perhapes change the managers urgently.

Team of theives and scammers they unlawfully take your money and there is no one you can contact for help may God damn them

I would give 0 if I could. Before changes few months back site was good easy and transparent council payment now I have to waist at least 30min. to do that.
I try to find payment history no luck for me. Nightmare.

I am writing regarding what we experienced with my wife.

As she has already written below, we registered to our entry local register, reporting the correct flat 's number where we have been living since 2019.

After more than 1 year, the office sent us an email saying that we have been removed.

Without any specific reason and verifying anything with us, just because, someone else applied for the postal vote, in our block of flats.

They didn't have the system updated with all the flats'numbers, so everyone who applied for the postal vote, have been put at flat number 1. Like a big family.

So you don't update the system, don't ask us why you do not have our real flat's number and after more than 1 year, you remove us and after that, replying to our review, where we have specified that, apart from your quality of job, what upset us the most was your email, where you said that we had to register again, without saying sorry!
So do not you dare! Don't be like this!
We made our job.
You failed.
The only right thing was that we have received, after 3 bad reviews on every platforms, an apology email from you.
So don't try to turn the tables, saying that we made a mistake, reporting a wrong flat's number on our application.
Do not do that, please.
Now that everything has been sorted out , as it should be.

On July 2019 my husband and I have properly registered to our entry electoral register. We have been informed that electoral office allowed our postal application. We have sent all filled forms, we have paid 3.40£ at the postal office, to make sure that the forms, with our personal details would have been arrived.
1 year and 3 months ago! In July 2019!
Could you imagine our utter amazement when, last Thursday, we have received an email from their office in which it was written that, we have been removed from our entry electoral register, at the address reported on the form by that time.
We have sent an email to ask them what happened.
On Monday 28th of September, they just sent a quick message to inform us that they have added to their system our current Flat number that it has been the same since July 2019, when we applied for the postal vote.
They have never checked our number flat! And when one of our neighbours, few days ago, has applied for the postal vote, they put her on the same Flat number, and they removed us, without calling us, or emailing us, to check if we were still living there.
It has been their fault. But they treated us without any consideration.. Just numbers not people.
Quick message, where they said that we could apply again! Again?!!! They couldn't sort it out?! Without any apology! Like if it was our mistake!
Why you didn't check twice.. Back in 2019 and now, the information we provided?
Why you do not think to say sorry for the inconvenience caused?
We cannot trust again on your offices if you work like this!