Harlequin Motors Reviews 

I bought a 4x4 from Harlequin in July for £4000. Grant was clear that the key batteries would need replacing and that he'd cover the costs for this - which he subsequently did.
There were other issues that caused me some concern during the first few weeks (a mixed set of winter tires that needed replacing with new all season ones, battery replacement, faults with Sat Nav/digital radio, repair of blown fuses, faulty parking sensor etc) but nothing major. It also, shortly after, developed an engine fault relating to the turbo. In hindsight it was at this point that I should have returned the motor, while it was still under warranty - but I thought I'd persevere.
I won't go into details about the current issues other than to say that the subsequent costs to me for both recovery and repairs are going to be in excess of £3000.
Whilst I don't believe that Harlequin Motors sold me the car knowing that there were a number of obvious issues that would require attention, they clearly didn't carry out even the most basic mechanical checks before putting the car up for sale.
I advise people to be warry when buying from this dealer and carry out their own due diligence - rather than by blind, as I did.

I bought a MINI Countryman and had a great experience from start to finish. Grant was really helpful, with absolutely no pressure, and he made me feel comfortable and confident as a lady buying a car. Russell was also brilliant — happy to deliver the car straight to my home address, which made everything so easy. Really pleased with both the car and the service.

My car got picked up from my place of work at 9.30 on Wednesday. The work was done within a week ( a weekend and bank holiday inbetween). My car was delivered back to my home address on a low loader the following Friday. Absolutely perfect. They even washed the whole car. Looks brand new. Perfect. A massive shoutout to Nish who delivered my car. Lovely friendly chap, curteous and polite. 5 star service

The owner was not pushy, very knowledgeable and friendly. Bought an Astra from him at a decent price and in great condition with a 3 month warranty. Would recommend this garage to anyone looking to buy a pre-owned car.

What a complete joke ! Car was taken in after 3rd party accident 28th February 2024..was told I'd have it back on the 8th March..had message on the 8th saying been delayed can have it back on the 9th another message been delayed can have it back on 11th ..great no message so called them just to make sure as this was now 3days lost in work due to booking day to collect ! (We'll call you back to confirm ) not even a message it's now the 12th and have no idea when I'll get it back!!! Worst service ever

Not that great had to send the car back once already and it’s still pending further intervention!

Reception Staff efficient, professional and friendly. Phoned back quickly to book my car in, offered a curtesy car.
The car was booked in quickly and was ready in only 3 days.
The work was excellent and the car was cleaned for me.

My beautiful Mercedes was involved in an accident with a very large 4x4 which hit it while it was parked. There was considerable damage to the rear drivers side from the window to the sill. I wanted it to be dealt with by Mercedes, however the insurance company persuaded me to give Harlequin a try.They picked up and returned the car on a low loader, the staff were friendly and helpful, but most importantly the quality of their work is superb! I am absolutely thrilled with the finished result, you would never know it had been damaged. Well done Harlequin and thank you.
Sue Warren 8/6/20

Took my partners car in for a basic repair. We were told a week initially by the ameteur customer services. After pathetic excuses galore from dim 'customer service advisor' we evetually got it back 3 weeks later.

The initial issue obviously wasn't repaired properly & quickly redeveloped.

Took to a more reputable garage and they fixed the issue properly in 3 days.

Please form your own conclusions.

No more backstreet garages for us..