Harper Wells Reviews 

I echo Larry Garland's review--steer clear of this online merchant. The quality is abysmal, and the "30-day money back guarantee" prominently featured on their home page is bogus. If you attempt to return something, you will enter into a negotiation with an AI puppet (I had "Emily") who will offer you a $10% refund and a 25% discount on your next order. You get to keep the clothes! Yuck. Don't want these clothes; that's the problem. You will reply, I want a 100% refund. Emily will up the game to a 20% refund and 50% discount on your next order. She's being "generous," because, according to her, if you want to return the items (to China, of course), shipping charges will cost you as much as your original purchase. You might threaten them with a charge back (I did). Emily will say, Okay, this is the best I can do: $50% refund, and if you attempt a charge back, you can expect to wait up to three months for your money. Bank of America processed my charge back in two days.

⚠️ BUYER BEWARE — HARPER & WELLS BOSTON

I want to warn others about my experience with Harper & Wells Boston.

I purchased two dresses on July 20, 2026, for about $59 each. The quality was terrible — in my opinion, the material felt more like cheap costume fabric than women's clothing, and the sewing/workmanship was extremely poor.

When I tried to return them, I learned that despite the "Boston" branding, my order was shipped from China and they are requiring me to return the clothing to China at my expense.

Since requesting a return, I've been offered first a 20% refund, and now a 45% refund if I just keep the clothes. I've repeatedly declined because I want to return them for a full refund.

It is now August 14 — 25 days after my purchase — and I still have not been able to complete the return. I've been asked to provide photos, complete and print forms, send photos of the completed forms for approval, and wait for further return instructions. I was also initially provided return-address information that I did not believe was sufficient to confidently ship an international package.

Their latest email says international return shipping can cost $30–$50 per item — when the dresses themselves cost only about $59 each — while again encouraging me to accept the 45% refund instead.

I'm sharing this so other customers understand what my experience with the return process has actually been before ordering from Harper & Wells Boston.

Do your research before purchasing there stuff is Chinese Junk Clothing and they do not have any store or locations in Boston!!!!! or the US for that matter.

Ordered several ladies clothing items from Harper & Wells-Boston, as I saw the company running banner ads in the New York Times online newspaper and thought the company would be legitimate. Nope. First off, it took forever for the order to arrive—when it did arrive, the clothing was awful. The materials used were very cheap & flimsy, and looked nowhere as nice as they looked in their ads. Their website says they will accept exchanges & returns. You think it will be easy peasy. Nope. There’s no phone number to call, and you have to communicate with customer service via email. Returns have to be sent back to China (pretty far from Boston!) and they immediately tell you to make a return to China will be so expensive that it will be prohibitively expensive to you, so instead they’ll offer up a small credit to your original form of payment & tell you that you can keep the clothing. I dickered back & forth with them until they offered me a 40% credit back & I kept the clothes.” I gave the clothes to charity. Buyer beware. Harper & Wells is not an American company based in Boston. False advertising. Nothing but a scam.

I bought two pair of shoes from the company Harper-wells of Boston. At the time I thought the website had some very nice clothing. The website is deceiving , looks like a brick and mortar company but no. The website says easy returns and full refunds. The shoes arrived, clearly cheap material and Chinese made. They did not fit right and I do not like them. The company is giving me a complete run around. Things like, “ well refund 10% price of shoes and no need to return the shoes. “ I said I wanted a full refund and an address to send these shoes shoes back. Next email “ 30% refund and keep the shoes”. and I was told this is the last option! I said no again, a complete refund and send me an address to send these shoes shoes back”. Still no movement.i am retired after 40 years teaching high school. All I want is my $140.00 back. I live on a fixed income. Please help.

This company is a RIPOFF!!!!!

Garments are made of cheap plastic fabric and be prepared to wait 2 months for delivery!

Cancel your order through your credit card company ASAP!!!

This is a genuine scam. How can they operate such a fraud in the US ? This the reason why I will minimize my e-commerce activities to the strict minimum. The retail business is coming back with face to face transaction or well established brands.

They are a fake store. Product was of extremely low quality, nothing like it looked online. It was also defective. When a return/refund was requested, it took four emails for them to finally send instructions for the return. Before they were offering % refund (20, 30, finally 40) plus keeping the item. When instructions were sent for return, it was not to the company from which I made the purchase. Instead, they asked me to send the item to an address in China. IT IS A TOTAL SCAM