Harper & Blake Reviews 

All fine, good quality, arrived on time and got what I ordered. Cheers.

Ordered a phone case a few weeks ago, came in about two weeks in perfect condition, lovely design. Ordered again for a friend after being so pleased with my own case. Highly recommend. Worth every penny

Phone case arrived quickly and exactly as expected.

Terrible case, service and customer service. I ordered an iPhone case which is just cheap plastic worth probably £1, but they sell it for over a £20. And they don’t want to refund and emailing with customer service take them 3 days(!) to reply.

Love the design of the phone case however as soon as I put it on it cracked in the volume button area and completely went downhill from there and within the next week the top part of the phone case is completely broken off and was kindly sent a new one, but clearly sent me a faulty one as picture was blurry and colour fading around the edges. Unfortunately the week later it had broken around the same area so has some issues with the snap case material - clearly lives up to its name!
I am still hanging on to this one until it becomes unusable as the other one did.
I really disappointed about this as my friend bought me this as a birthday present.

Order was never delivered by the Royal Mail. Contacted H&B. Replacement item sent (via Evri!).
Five star customer service, great quality item.

Great customer service as they resolved an issue I had with my order really quickly. Very happy with the custom Airpod case product we ordered. Great quality.

Great product, but more importantly a great service. Unfortunately due to a printer error (not H&B) my niece received the wrong style of phone case. Charlotte at H&B was amazing, responding quickly to my emails even over Christmas and a new, correct case was delivered directly to my niece at the start of the New Year - thank you!

Bought a wallet style phone case costing £32. Looked like it had been made in tech class but I liked the colours so put my phone in it. Less than 24 hours use and the areas where the folds are the colour completely rubbed off.

Sent them a photo to their business email (a Gmail address which immediately set off alarm bells) together with photographic evidence asking to return it due to poor quality.

Update 10.1.26: Charlotte explained my email had gone to her junk folder and in fairness gave me a full refund, hence my update. I've increased my rating based on customer service.

Unfortunately, my comments regarding the quality of the case still stand.

Ordered 25th November a birthday present and still not received. Emailed company and the response I got was they have been busy and there are delays in postage. If you need urgently, dont order from this company.

Thank you once again Harper & Blake! Great case, 5th one and I will always use you for my iPhone cases when I upgrade. Last order I had made a mistake, I ordered the slim when I needed the tough version. Charlotte the lady at customer care allowed me to return this, pay for the upgrade and she sent out the tough one. Very happy customer!

The impressive selection of designs attracted me to this website and I ordered two iPhone 16 cases. After three working days I tried to track the package, which I couldn’t do, despite downloading the dodgy looking shop app. At this point I checked the reviews and got a bit worried. Happily enough, that evening the cases arrived and they are fine. Beautiful designs are exactly as on the website and fit the phone great. Only criticism of the actual product is they are not at all padded, which might affect the protection of the phone. Overall I am happy, but would probably pick a more protective case next time.

Im always a bit suspicious about a company don't have an easy and clear returns process. Presumably if you are confident about the quality if your product you wouldn't need to make things so hard to return. Im 3 emails in now. And only had one response, which felt like a stalling tactic, but they didnt tell me how to return!!!! I will keep trying. Next stop CAB

I am so pleased with the purchase of my phone case and I would buy from again in future if in need of another one.
Great customer service as I had accidentally picked the wrong size of phone case so needed to exchange. Charlotte even contacted me to make sure I was happy with the design for the new case due to the print to camera ratio. Overall, very happy. Thank you :)

Terrible company to deal with, purchased an iPhone case wasn’t the right one so sent back no refund, nothing!! No number to contact on!! DO NOT USE THIS COMPANY!!!!!!!
They don’t refund!!!!!!

I bought a iPhone case which didn’t fit quite as expected. I emailed H&B about the problem with pics. I received a confirmation back saying they would get back to me within 48hours. Although it took a day longer they agreed that it should be returned and would pay the postage.
Simples excellent after sales service

I ordered a matte case after I got my new phone. It was very sticky when it arrived, but thankfully that went in about a week.

The design is great, (I ordered the Matisse Abstract Scatter Eco Bamboo Phone Case) so initially was very happy.

Sadly it’s downhill from there. I used the same screen protector as my old phone (from the same packet) and it was cracked within a week. Then part of the bottom of the case fell off (the narrow bit above where the charger goes in) 1 month later.

Over the next few months I went through multiple screen protectors (despite being a careful person and never having cracked one before) and more parts of the case cracked off.

I’ve had to fix it with tape as otherwise there would be no protection at the bottom at all!! All of the bottom section (above the charging/speaker gaps) has broken of, then the off button fell out (making it really tricky to use) and now the part by the sound on/off has broken off. Plus the design has almost completely worn off.

I love the biodegradable idea of this case but sadly it’s way too biodegradable and not really fit for purpose.

I Irdered a matching phone and AirPods case from here. Such great quality and I LOVE the design. I accidentally ordered to wrong finish and Charlotte happily updated my order when I emailed to see if I could change it. Great customer service and fantastic cases. Highly recommend!!

so I recently got a phone case from this brand (the vertical b&w lines, matte finish snap case) and I’m honestly so disappointed in the case. the case took like 3 weeks to come, there was no tracking information available, which is crazy. when it finally came, the design looked incredibly blurry (nothing like shown on the website) on top of the case it’s like the design had just cut off and the whole top of the case is white while the bottom of the case has the design going all the way down (if that makes sense?) honestly it’s such a crap case, probably the worst one I’ve ever had.

Really love this brand and their designs. On my first order I got a case for an 5 phone plus not realising I actually had the pro max (who knew they were different sizes). Customer service was very good and a lady named Charlotte replaced it for the correct size at no cost, even though the mistake was my fault. Which is very generous for a small company.