Harrisonandhayes Reviews 

BUYER BEWARE! Bought a men’s jacket in two sizes. Received them and they are very poor quality and the sleeves are very short. We reached out to the company to process a return. I have been getting the runaround - they wanted to see a picture, they offered a discount (which I don’t want since they don’t fit) and then I was told I would need to ship them back to China for a fee that exceeds the price of the jackets. Just came across these poor reviews after the fact and reiterate what others are saying - do not buy from this company!!

LET THE BUYER BEWARE! Do not trust these people. Goods can only be returned to China to a fake address and at your own expense. They will eventually come back to you! You cannot speak with them and they play you along online and then stop responding. This was all my experience. Eventually, I received a refund from my credit card company.

I bought 3 pairs of Chinese vinyl rubbish shoes dressed up in the website to look like something 'real'.
No foot support whatsoever, basically just cr-p!!! Total waste of $305.00!!! Received them yesterday, extremely disappointed, do not be taken in by what they present to be on the 'net'!! Simply rubbish, I should have read the reviews initially!!!

Total rip off. Advertised a cotton material shirt and delivered polyester garbage. Nothing like the advertised product. Company should be prosecuted for false advertising.

These people are absolute thieves. Any money you spend is wasted - product is absolutely cheap rubbish. Forget return - impossible. Very poor response from PayPal also. Burn your money to stay warm before shopping with these dishonest ratbags.

Cheap shit.

Total scam

Absolutely a scam!
Do not buy from them!
Start to get suspicious when the payment was on a USA bank, customers service always ready to reply to email even when I start to question more about payments and “base in Melbourne “ shop
Pants are not even close to the picture in the web site!
DO NOT BUY FROM THEM!

I feel completely stupid for not reading these reviews before buying- but Murray & Hayes is a complete scam operation purporting to be a 'Melbourne' based organisation with a very nice couple photo of James and Elenore Murray .

Terrible quality and nothing like the website, they are basically scammers. Don’t buy from them. Chinese scammers pretending to be a Melbourne, Australian based family company.

Do not buy from them.

Murray and Hayes is a scam. Clothes took weeks to arrive. Charged international fee for “Melbourne” brand. Clothing is of poor quality and nothing like shown on website. There is no label tag, material is shoddy and poorly manufactured. Do not buy from Murray and Hayes

Don’t buy from them . Poor quality , nothing like in the picture. Totally a scam

A bunch of China-based scammers. Clever graphics and a 'story' about how they began their business. They also masquerade as "Murray and Hayes" of Melbourne and probably a whole bunch of other 'online shops'. Fake AI generated webpage. The trousers I bought look nothing like the description. Ugly shoddy and cheap. Into the bin they go. Lesson learned. Have reported their ad to Facebook but to no avail.

Absolutely appalling customer service. After returning an item at my own expense for a refund, on the 12th July 2025, it has arrived back with me on 19th February 2026. I have heard nothing from the customer service team since 16th September.
Their website states: We stand by our products and want you to love them! If you're not completely satisfied, contact us within 30 days for a hassle-free return or exchange. Your satisfaction comes first!
Their actions don't prove this to be true.

It took a couple of months to get these shoes, which apparently took the slow boat from China. There are business card included in the bag is two pieces of blue paper glued together and barely legible. The shoes are incredibly cheaply made small compared to what it should be. I opened one pair of these shoes. I don’t think it’s even leather. The zipper is already trying to break. I know they’re trying to mimic MizMooz but they failed. I have a seven-year-old pair of similar shoes in good condition that I bought from superladystar which is China based and 1000% better quality. These shoes won’t last two months.

Appalling. This company trades on fake adverts and misleading information. Its web site indicates the company to be based in Manchester when in fact it is based in China. The goods are cheap, shoddy and in no way match the adverts. If you fall for their lies and then need to return your purchases (and you most definitely will) you have to pay cost to China which is well over £20. However even if you do this (and waste even more money) you will never receive any refund, just apologies from “customer service“ saying they will look into it. 6 months later and still waiting!!!!!

Update to my earlier review: I asked for a refund and went through the absurd, tiresome process of emailing them (which they insist you do if you want your money back), packing the clothes and sending them back to China, with a tracking number - at large expense. No refund appeared. I emailed them again, after some weeks. I was told my refund had been authorised and would be with me in "Two to ten working days."
This was an outright lie. No refund has appeared and it's now clear it never will.
I don't understand how this company's operations can even be legal.

Should be zero star ! the blouse was way too big ( i orderered small and its enormous ). No easy refund mechanism- think it comes from China... so you are stuck: after a battle they agreed to cash back of 40% .
Do not buy from here !!

I echo what everyone else has been through. THIS IS A TOTAL SCAM! Why? I bought a jacket, it is terrible. I tried to return and got offer a discount, I said "no", offer another discount, I said "NO" I want to refund. And got this as a return address......

SERIOUSLY- Dongliang Electromagnetic Wire Factory!!!

THIS IS CLEARLY A SCAM. So, if I send back the jacket two things happen, I lose my original payment, PAY to return the jacket and I am out ALL of my money!

Return Address:
3rd Floor, Building 3
Dongliang Electromagnetic Wire Factory
No. 55, Yifeng Road
Xiasha Street, Qiantang District
Hangzhou City
Zhejiang Province
China

Sent a child sized jacket that was marketed as a Men’s jacket and offered a 20% refund in return. But I could keep the “jacket”. Should have checked here first, don’t buy from this online retailer.

Absolutely disgusted with this company as other reviews have said it’s looks like a UK based company and only when you go to do a return of the poor quality clothes do you realise they have to be returned to China. The Post Office tracker ( which was expensive) says the goods have arrived in China and 7 weeks later I still don’t have a refund despite several strong emails and lots of apologies from them but no action.