Hattongardenauctions 

Poor service throughout, the picture of the watch i purchased was missleading and the description was also misleading stating it was a pocket watch which it wasnt it was a fob watch which is much smaller than a pocket watch. I requested to remove my bid which they said they would do but charge me selling fees and vat. How can they charge vat on an item not sold. I will not be returning to their auction house 2k leason learnt. Very disappointed .buyer beware.

I won as advertised a Rolex Day-Date gold wristwatch with 18 carat gold clasp from Hatton Garden Auctions Ltd. I have had the watch tested by Gilbert Baitsons Auctioneers and the appraisal has shown that the clasp is only 8 carat and the strap is 6.96 carat. Rolex Day-Date should be all 18 carat gold. I have sent the details of the appraisal to Hatton Garden Auctions and asked for a refund or compensation for their false advertising. They have refused saying it was a trade auction and as a common man have no rights for anything and should have had the watch checked before bidding. Hatton Garden Auctions should test jewellery items for gold content instead of advertising the false quality of the item. Beware the dog gives a nasty bite.

I bought via thesaleroom.com through their sister company - Jewellery Auction House which has the same Director (James Hesketh) and next door address. The earrings that arrived are wholly different from the listing. The listing pictured them in an antique Swedish jewellery box by a good Stockholm maker. What turned up was in a modern case of a brand sold in Argos until recently! They refuse to refund and try to claim that photos and boxes are not part of the description. They make everyone pay by bank transfer to avoid refunds via credit or debit card and their Ts and Cs are horrendous - designed purely to deny fairness and consumer rights. DO NOT USE.

Update: Just found other reviews which describe an identical experience to mine. They picture the jewellery in a beautiful, quality individual box to imply that the jewellery is better than it is and to imply some connection between the jewellery and the box. But then the box never comes; the jewellery comes in a super cheap modern box. If you try to collect in person, they tell you the item is in Norwich so has to be posted (I kid you not). When you complain about a misdescription, then they offer to resell the item 'for free' instead of a refund - I said no so I can only imagine what would have happened next! These people are what trading standards was invented for..
Here is the response I got back from them today: "The earrings were as described, this lady complained as the display box for photos was not included, the box her earrings were sent in were just for transport only and not of any importance otherwise they would of been sent in a bag only.

She has convinced herself that because they arrived in a Elizabeth duke box, that they came from there when in fact they did not as I have tried to explain to her, the earrings we tested are made from platinum and the sapphires in them are antique old cut sapphires, she is welcome to get them checked, then maybe she can apologise for making such fuss over a box that was never included in the first place.

Best Regards
Susan
The Jewellery Auction House Ltd"

DO NOT BUY FROM HATTON GARDEN AUCTIONS! I purchased a Rolex Sea-Dweller from them and discovered it to be not 100% authentic. They have refused a return and keep fobbing me off by referring me to their T&C's which they seem to think override UK law.

AVOID AVOID AVOID AVOID AVOID
AVOID AVOID AVOID AVOID AVOID.

VERY DIFFICULT TO DEAL WITH. I ASKED 5 TIMES FOR LOT LOCATION ADDRESS, CONTACTS TELEPHONE NUMBER AND NAME AND DID NOT MANAGE TO OBTAIN. I THEREFORE REFUSED TO PAY. THEY PLACED A BLOCK ON ME VIA THE SALEROOM BUT HEY HO, AT LEAST I SAVED MY MONEY. THIS WAS BAD ENOUGH BUT IMAGINE WHAT IT WOULD HAVE BEEN LIKE ONCE I’D ACTUALLY PAID!
NO THANKS.

AVOID AVOID AVOID AVOID AVOID

Won a diamond ring at auction. It was sent quickly but unfortunately the diamond got misaligned in the post.
I contacted Ann and she kindly offered to get it repaired at no cost to me.
This was completed rapidly and returned to me and it looks great.
Very good service all round.

Everything arrived as expected- really pleased. Ann is particularly helpful with answering questions and dealing with queries really quickly.

Bought a watch, Was so cheap, could not believe it was delivered and all was perfect.

I won a recent auction with Hatton and have to say, I too was sceptical regarding the auction process, their T&Cs and their payment requirements particularly after reading some of these reviews on Trustpilot. However, after I had paid, the item arrived on time and was exactly as described as per Hatton's listing details. Whilst some of the T&Cs and auction process may seem unconventional, I can only say that putting these to one side, the end result for me at least was 100% positive.

AVOID at all costs. They listed a lot for “Burmese no heat natural ruby” and I paid $$$. When I got it, the prong was broken so I did not wear it before taking it to get it repaired. Fast forward to having it tested..it’s SYNTHETIC!! The totally lied and Ann replied to me that they are a rep for the seller and not the buyer. I asked how they could state their reputation on false listings and just trust what a seller tells them? No reply. Totally dishonest.

I was sceptical about dealing with this auction house after reading on-line reviews but I went ahead. I had nothing to worry about, Ann was very proactive responding to any questions I emailed and the item was delivered 3 days after payment. Will happily deal with this auction house in the future

Won two diamond rings at auction. Rings arrived swiftly and were exactly as described.
Staff were very communicative and always answered any queries very quickly.
Would definitely recommend.

Bought a diamond tennis bracelet via salerooms from hatton garden auctions. It has arrived, royal mail, signed for, I didn't get the tracking but it does say on their terms, no tracking and when I called up the guy told me it was on a before 1pm. Bracelet excellent and as far as auctions go this is what I would expect. Not a problem at all. Very happy.

Would give zero stars if I could. Have complained to the Saleroom about their practices and Will be taking them to the small claims court.

Crap service,don’t reply to emails when asking for condition reports on the sale room.com

Thanks guys!!! I bought a watch from this site, it arrived as described and I received great communication throughout!! 10/10

Firstly, I have no connections to this company and have only had the one dealing with them that is the subject of this review.
I bought a ring at their 1May 2024 auction. I was a bit concerned as their admin side seemed a bit amateurish - the mobile number on my invoice was out of service, for example - but the ring arrived within 2 days of me paying and is exactly as described. It actually arrived before I got the tracking details of the parcel. There are some negative reviews of them on this site but my experience was very good - no complaints whatsoever. Other people will have to make up their own minds but I had no problems with my purchase at all.

Do not get any close to this auction house, unfortunately I did not read the reviews prior to doing so, great mistake.

Bought a watch they did not mention was completely broken and only good for pieces, which was obvious as the back is open and you could see the pendulum is blocked.
After contacting them they did not take any responsibility when I asked to return it as not properly described and said all the watches they sell need repair.
Deceiving people, go to other houses if you appreciate your money

Although some may have had a bad experience my personal experience was a very good one with helpful staff especially Ann who via many many emails from me was able to assist in my shipment and payment issues and all then arriving as advertised.At no time was Ann anything but helpful even when I explain transfers were taking time good service will buy again