Hattons of London (US) Inc Reviews 677

Fast shipping, quality product.

Always a good quality product
Fast shipping
Just wish you made more of a variety to choose from a year

High quality collectibles commerative coins, investment grade at 22K and sometimes pure gold.
Quick shipping, usually around a week (this includes traveling halfway around the world and going through customs). New coins listed may take longer however.

Joan went above and beyond. Their customer service and sales is top notch. Shipping is fast from UK.

I was very pleased with my coin. It is beautifully presented and protected. Delivery was also quick considering that it came to me from overseas. Highly recommend Hattons of London.

Nice coin. Good value.

Fast service, easy to order, wonderful product, well packages, highest quality. I would order from you again.

The item was exactly as described and arrived in a very short time I would have no issue to recommend your service to others

Prompt delivery and a beautiful coin.

Excellent fast shipping to the US. Iver and above service, and to top it all off, a nice book as a free gift! Will absolutely purchase from them again. Thanks Hattons!

Excellent company...reshipped it to me at no extra cost!

A lovely little coin delivered promptly and with a pleasant surprise: an interesting added-value bonus book. Communication during and after the sale was excellent. Packaging was perfect. All in all a satisfying experience.

Great comma’s from the seller and shipping info was provided!

As always , exceptional quality coins, extremely well packaged, and with accompany COA and information and presentation book on coin, FREE Shipping. I have purchased a few coins from Hattons and I am extremely happy with service and quality! Happy in NY!!

I've been here before, with respect to sharing my abundant sentiments about the quality and excellence of the Hattons of London numismatic treasures. However, there is in fact one facet of the Hattons experience which even eclipses their position as the 'Apex' of numismatic product quality...it's their most precious asset, and I've written about such in the past, but I 'm here again, taking the time (it's going on 5am here in central Texas) to reiterate what I've previously shared. The most conspicuously salient and most precious asset of the Hattons of London Enterprise, is identical to what I characterized as such in my last review; it's their people. The team. But, make no mistake for I have, once again, a brief but further addition that is sure to capture the attention of some, if for no other reason than to at least qualify whether they have read my review correctly. So, let me just keep it brief and say the follwing: What makes the Hattons team so interesting and I believe innovative, is that the customer serves in two, albeit related capacities...yes, the customer is, of course, the end user and the ultimate target of the company's outreach and attempt to cultivate connectivity with those who share a passion and enthusiasm for the numismatic world, and the corresponding historical, fiscal, cultural, scientific, and humanistic ramifications of 'us'...civilization. Having said the obvious about the customer, here is another, and I believe, entirely nuanced view of that same customer person. You see, in a very real sense, who knows more about the culmination of Hattons of London's strategic business plan than the customer. If you think about it, the customer is the ideal field worker for the enterprise. Does the customer desire such? Perhaps there are exceptions, but I'd have to say, without much equivocation; YES YES YES. Why? Because the customer truly is KING, and the feedback, follow up (did we get it right), problem solving (was there a glitch, a hiccup, an omission, a defect, and if such was or has been the case, what did our people do, and what are they empowered to do?). What I can say is that the Hattons of London team members are second to none...can they respond directly to customers? It's better than that, as the Hattons team essentially always reaches out to the customer, preemptively, and NOT solely in response to circumstances that are less than ideal. NO, they reach, and in doing so, a powerful message is transmitted to that customer; a message that I believe builds brand respect, confidence, loyalty, and value; NOT only the value of the product and its purchase from Hattons, but there is yet another value to which I refer to here; it's this company's particular culture, and it's leadership via Hattons of London's CEO, Mr. Simon Mellnger. Specifically I am referring to the value placed upon ensuring that the customer is NOT just a purchase agent, but is valued in a way that is, at least to me, is similar to other members of the Hattons team. A customer that feels and truly feels authentically valued, is one who also potentially sees themselves as having a voice that is respected, dignified, and is also one that is desired to be heard. This is, in essence, also in keeping with the customer being not only a stakeholder in Hattons, but one that truly has a seat at the Hattons table. While I"m in Texas, and have never actually sat at a conference table within the Hattons enterprise in the UK, in a very pragmatic sense, such a concrete place-setting is unnecessary given that I'm already there, whether virtually, via email, text, or on the phone. To be clear, this is NO theoretical diatribe, or proprietary pep rally for Hattons. I'm simply sharing what I have experienced. Yes, by text, email, and yes, on the phone live with members of the Hattons team, with my specific communications related to very specific questions. Suffice it to say that, for me at least, there has been a diversity of questions, inquiries, and some trouble shooting as it relates to particular products no longer in stock, but whereby such can eventually become accessible via the customer's initiative in sharing specific interests with Hattons staff, either by designating such on their website, or via the direct approach of communication, via email, phone or combination of such. In fact, I reached out recently to inquire about the last two of the 5 coins within the highly limited and coveted Concorde set. While I would NOT say that I was surprised to be directly contacted by one of Hattons best, Joan Porter, I was in fact delighted. And, while it was not all good news (the 4th coin remains accessible, but the 5th is sold out; at least for now) she was, as usual (I've communicated with her previously), direct, honest, and always kind; a joy. A++

Wonderful package with a full explanation and history of the coin and Churchill. A complete collectable.

I have made many purchases over the past five years and Hattons has always met and exceeded my expectations!

The shipping is always fast. The books included are a very nice bonus. The 1/8 sovereigns are a real good buy as far as price per gram. I wish the larger coins were priced similar. I would like to see 1/4 and 1/2 sovereigns priced like that.

The quality and professionalism of the customer service representative, quality, and workmanship.

Outstanding always with professional advice