Havenhome Reviews 

Antwoord van Havenhome

5 dagen geleden

Hello Roger,

Thank you for sharing your experience. We’re sorry that the shelf unit didn’t fit as you expected and that the return process left you feeling disappointed.

We understand that the return postage can be frustrating, particularly when the cost is significant compared with the value of the item. We also appreciate your feedback regarding the information provided before and after your purchase. We’ll take this feedback seriously as we continue to improve how we communicate our products and returns process.

We’re pleased that we were able to offer a partial refund as a gesture of goodwill, and we’re sorry that your overall experience did not meet your expectations.

Kind regards

Antwoord van Havenhome

23 aug 2026

Hello Nicola,

We’re sorry to hear that your experience did not meet your expectations. We understand how frustrating it must have been to discover that the plugs were not suitable for you and that the return process involved additional postage costs. We appreciate you taking the time to share your feedback, and we’ll take your comments seriously as we review how our product information and returns process are communicated.

Kind regards

Antwoord van Havenhome

20 aug 2026

Hello Ed,

We’re sorry to hear that your experience was so disappointing. We understand how frustrating it is to receive a product that does not work as expected and to find that some of the advertised features are not present. We also understand your concerns regarding the return process and the options provided to you.

We take feedback like this seriously and will review the product information and your experience with our support team to ensure our descriptions and customer service are clear and accurate. Thank you for bringing this to our attention.

Kind regards

Antwoord van Havenhome

15 aug 2026

Hello Dave,

We’re sorry to hear about your experience. We understand how frustrating it must have been to receive the laser pen without the required battery or instructions, particularly after you contacted us twice for the battery specification.

We apologise that your requests were not dealt with properly and that you were left without the information needed to use your purchase. We take your comments about the level of service seriously and will review what happened to ensure customer queries like this are handled more promptly and appropriately.

Thank you for bringing this to our attention.

Kind regards

Antwoord van Havenhome

13 aug 2026

Hello Lisa,

Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the sizing and only became aware of our location when you looked into returning an item. We understand how frustrating it can be to discover that the sizing differs from what you expected and that international return postage can be costly.

We appreciate you taking the time to share your experience, and we’ll take your comments on board as we work to make our sizing and returns information clearer for customers.

Kind regards

Antwoord van Havenhome

9 aug 2026

Hello,

We’re sorry to hear that the solar light was much smaller than you expected and that you felt misled by the video. We understand how frustrating that can be, especially when the product doesn’t match what you had in mind.

We appreciate you bringing this to our attention. We’ll take your feedback seriously and review how the product size and presentation are shown to make sure expectations are clearer for customers.

Kind regards