Haybox Reviews 

The latest delivery of Timothy Hay Box blend has met the chinchillas exacting requirements. They have thoroughly checked it out and have given it their full approval! It contains a mix of green shoots, seed heads and thicker stalks. One likes the green stalks, the other likes the thick stalks and they both love the seed heads, so this is the perfect blend for them.

I'm very happy with Haybox.club! Their customer service is top-notch, with excellent communication and prompt responses. The hay quality is superb - my mini-lop adores the 'blend' and dives into the box the moment it's opened! Delivery is very quick too, arriving in sturdy boxes. I'll definitely be using Haybox.club again!

I have used Haybox Club for about 2 years now, their hay is always fresh and my bunnies love it! The Taster Packs are excellent - I have had to order a few over the years as my bunnies have grown and liked different hay, these taster packs really help!

The delivery is always on time, I love the subscription service and how easy it is to pause.

The customer service has always been excellent - they are quick to respond and resolve any queries i have had.

Thank you Sam for dealing with my duplicate orders today, so efficiently!

Ordered several times over the past few months, and contacted CS for information. The hay is always great quality and very green (we get orchard and soft Timothy); our guinea pigs LOVE it. It's also very soft, which is reassuring for eye-poke, though it can feel quite rough/dry in texture. Nicely packed, good length, not too dusty, worth the price.

We also buy Timothy hay cookies, which are absolutely wonderful. No added soya or vegetable extracts to hold them together, just 100% safe, natural hay.

As for customer service, they're lovely. Real people, helpful responses, actual conversations (by email in our case) and useful advice/thoughts when needed. No hesitation in recommending them!

This is the 4th time I have ordered from Haybox.

The hay has been good quality, but has declined with the last order, but I suspect that this is due to the time of year.

I have just had my parcel delivered 5kg of blended hay. The box is in a complete mess, ripped and some contents has clearly fallen out, massive rip on the top, numerous areas of exposed hay - lord know what could have got in and potentially contaminated my rabbits food source.

I would not very keen to feed this to my rabbit now, as I can't guarantee its not been tampered with.

After contact from Sam at HayBox, I now have my issue completely resolved, the customer service and loyalty is unmatched.

Thank you

Excellent customer service and good quality hay.

I needed to change the delivery date of my subscription hay and phoned Haybox and they were incredibly helpful. The hay is great quality and my rabbits love it. Thoroughly recommend this company for quality of product and excellent customer service.

This is the best hay ever! My rabbit adores it, it is so green and smells amazing!

Excellent customer service. Ordered items recently from haybox. I thought I had an issue with part of the order so contacted Haybox by email. It was dealt with promptly by Anish who was extremely helpful and agreed to replace the item immediately. I received the goods the following day. I later discovered the issue was my fault as the item had been placed inside one of the hay boxes and I hadn't realised. I have been in touch to apologise and to pay for the extra goods.
I have used Haybox for a while now. The Hay is always of a good quality. My rabbits love it. Goods are delivered within two days. Would highly recommend this company.

Stopped buying from haybox over a year ago since they started automatic baling and it was crushed and dusty. Thought I would try again a year later as it stated you can buy it handpicked too like it used to be! What a SCAM!! It is still clearly machine bailed and is the most dusty hay I have ever bought. They even have the cheek to charge you extra to just not put it in a plastic bag! Had to throw the lot out and buy from a better company. Never again! I will stick with the hay shed in future! Even pound shop hay is less dusty. They also still make sure the 15kg are still unavailable after a year! So you can only buy 10kg and pay postage or 20kgs to get free delivery! Nah thanks! Scammed once to many times by this company, won't be again!

Excellent quality hay and treats.
My guinea pig Biff just can’t wait to jump into his fresh hay and loves the dandelion roots.
Always fast delivery and well packaged and presented.
Highly recommend for furry friends 🥰

I have been using Haybox for a while now and not had many issues. Unfortunately my last order of "hand picked" Timothy hay is like a box of dust. Rabbits wouldn't eat it and took us a moment to realise why. Literally any movement to the box and a cloud of dust appears. Contacted customer services and received no reply. Had to order from somewhere else and have a whole 10kg box gone to waste. Disappointing.

We love this company, their hay is the best quality in the UK. I had an issue with Yodel couriers but after speaking with Linda she rectified the issue immediately...thank you so much!

Ordered a selection of sample hays, toys and some Timothy hay. The bunnies loved it. Will definitely be ordering again. Recommend getting the samples so you see the differences and your pet can try it.
Order arrived very quickly.

I love the quality of the hay so do my rabbits but I've been always getting plastic bags filled with hay which has been really good for storage aswell as not drying out the hay but I've now been receiving hay in a box which leads to hay drying out no matter what I do, my rabbits getting into the boxes and chewing them no matter where I put the box and it taking up so much room,
it would be amazing to have the plastic bags back

This hay is so luscious my rabbits don't waste it like they always have on Timothy hay from pets at home!! I'm extremely happy with it that I fully intend on continuing to get my hay from haybox. It arrived quickly too. Thank you Kay for hand picking it for us! 😁🐰🐾

High quality hay, and not only, at reasonable prices, packed with care and attention to details, super fast delivery, lovely staff (customer service).
I highly recommend Hay Box for your little furry souls! ❤️

Thank you so much, Hay Box! 🙏

Amazing!!!!!

the handpacked hay never fails to impress its always so green and fresh ☺️

I've ordered from Haybox a number of times and the quality of hay has always been great (especially in the boxes) with long pieces of hay that my piggies loved. However, since the hay has been packed in plastic it tends to mostly be chopped up little bits and very very dusty which cause my piggies to sneeze all the time. Also noticed there's a lot of brown hay and very worryingly a few pieces of blue plastic rope.

The quality has not been great and most of the hay is left uneaten in the bottom of the cage. Time to move onto another supplier.