Haybox Reviews 

I have purchased this many times and I must say, it's the best timothy hay in the market. It smells so fresh and fragrant and is such a wonderful bright green colour. My bunnies absolutely LOVE this, they dive for it as soon as I open the bag! :D It also keeps their digestive systems healthy, I never have any health or teeth issues with them because of it and its nutritional/fibre content. The delivery time is good and the amount you get in each bag. Thank you, I'll always come back for more! Only the best for my bunnies :)

My subscription order went thru on Friday, 15th Mar 2024. It's now Tuesday 19th Marc 2024 and the order has not been sent yet. Customer service is not very good. I used to be able to receive replies via their FB messages and it now seems to be a dormant page. I sent email and I got a reply yesterday that it will be sent today but no, they haven't sent my order still. Where is the 2-3 days delivery stated in the website??? I've been a loyal customer for a long time and seems like they don't treat loyal customers very well anymore. What a shame.

Loyal customer for years, now moving away due to new packaging. Our guinea pigs used to love the hay from Haybox, but with the new packaging we're really disappointed that the compression now just results in a bag of dusty broken pieces that's far from appealing - gone are the wonderful lengthy blades and stalks. Our piggies now just sniff around and have the odd piece, but are clearly as disappointed as us. Please listen to customer feedback.

Poor quality hay - very expensive given the drop in standards.

I have ordered from Haybox on a number of occasions and the first order I ever hsd from them was of excellent quality which meant that I continued to order from them however over time the standards have slipped and continued to slip. The hay is no longer fresh and green but instead is comparable to the colour and texture of straw! I have already had one order replaced by the company who agreed the photographs I gave them was below acceptable standard and thought I would then give them another chance in case this was just a one off however I can confirm it is not and I have gone on to receive yet another substandard product!! Really disappointing and for the money it is a complete rip off given that any farmer or local equestrian shop will sell a bale of hay that fills two whole boxes worth of hay (20kg) for only £6! It simply is not worth the money anymore or the hassle in contacting them when their customer service has also slipped.

We used to love this company and had a regular subscription. However since they changed to plastic instead of cardboard packaging, we've noticed the hay is lacking quality, there seems to be less of it, and the rabbits aren't as excited to eat it, but we're paying the same premium! Please just go back to how things were!

I’ve used haybox for a number of years. The hay use to arrive in a box and was fresh and green. Now it’s compressed in a bag and smells damp. For the price you are paying I’d expect the same standard. Sadly I think I’ll be looking elsewhere.

The Hay used to be great quality with very little dust. Now its horrendous a dust cloud everytime you take some from the box. The hay had rotten sections which I had to throw away. I called them and emailed, no answer. Recommend go elsewhere. They take top dollar for crap now.

We have had delivery from Hay Box for a couple of years now. They have been great, until unfortunately they made some business changes.

The first and most important is that the quality of hay has dropped off quite a lot. It used to come in a nice box, was fresh and not dusty at all. However, it’s now compressed into bags which has made is so much more dusty and our rabbits just haven’t enjoyed it as much. Plus they always enjoyed getting in the box.

Secondly they have changed the courier they used. DPD used to be fantastic and always on time, however I feel like this isn’t the case anymore with the new courier.

It is a real shame as we loved the hay we received and have given it the benefit of the doubt for a couple of months now, but unfortunately we’ve had to change now.

Great quality of service with a great product hay was very good quality and Sam in customer services was great to deal with

Having tried a few different hay suppliers for my piggies, Haybox stands out above the rest for me. My order of soft cut hay arrived the very next day after placing my order and my fussy guinea pigs could not eat it quickly enough! The hay is of top quality and was well packaged. I contacted Haybox directly prior to placing my order for some recommendations and advice, what a lovely friendly company I am so pleased to have found.

I am a new subscriber
But I highly recommend the Timothy hay and definitely the dandelion leaves my two girls go crazy over them
I haven’t currently got any forage mats or anything so is just sprinkle a very tiny bit on there food in the mornings and they go crazy over it
And hatbox is such a good price and the quality is outstanding

After using many Timothy hay suppliers, I always come back to Haybox Club. They have a great variety of different hays and their Coarse Cut Timothy hay is my guinea pigs favourite because of the chunky crunchy stems and big buds! And apart from Christmas, you order online and within a day your order is processed and despatched! Really good packaging too, a bag that I resell with a food clip, to keep the Timothy hay fresh and my guinea girls love the boxes to chew and play in!

I had an issue with an order not arriving after waiting 3 days after the suggested timeframe. In response to my email chasing up my order, Sam was great! Sorted me out a replacement order to arrive the next day, refunded my postage for the inconvenience and was very understanding with my frustration. Now I have 2 very happy Buns 🐰

Excellent customer service, extremely responsive and helpful. The products are always fresh and well packaged with a fast delivery time.
I would highly recommend Haybox to anyone with bunnies.

We have used Hay Box for our rabbits for about 4 years now. The hay is always very fresh and the new shrink wrapped packaging makes it even better! Stays fresher and I can order more, making it cheaper, as it’s less bulky for storing. We recently had an issue with a delivery getting lost (due to courier issues) and Sam at customer services very quickly sorted it out and we had our hay within 24 hours. Excellent service, highly recommended.

Brilliant customer service, great quality hay and the subscription service is really convenient. The packaging makes it easy to store the hay and the bunnies love the cardboard box!

We used to love Haybox and it makes me so sad to give them a poor review. We've been buying from them for over 3 years and my bunny always went mad for their hay. Unfortunately the last few months (since the packaging change) there has been a big drop in quality. It's much more dusty and broken, and my rabbit just isn't as interested. She eats it very reluctantly and leaves a massive pile.

I have to look elsewhere which is a shame because it's difficult to find high-quality hay that is affordable.

We will still be buying the pellets and cookies from Haybox as my bunny still loves them and their quality is still good. But the quality of the actual hay has dropped massively.

Our boxes also used to be delivered by DPD within 2-3 days of ordering and with no issues. They're now delivered by Yodel - often a week after delivery and sometimes with the boxes virtually destroyed and beaten. Yet I have no choice to choose the delivery company when I check out.

Haybox - please just go back to your old practices! There was nothing wrong with how the hay used to be packaged, you didn't need to change anything!

Great quality hay that smells lovely and fresh - and also stock an array of high quality bedding, foraging foods and Timothy Hay cookies, which our rabbits love. On the rare occasion when we've needed to contact Customer Services, they've been a joy to speak with, and have resolved any issues very quickly. We're really happy with our Haybox subscription!

Amazing quality hay please don't drop your standards. Fantastic new packaging! Keeps the hay fresh, compact, keeps pesky little bugs, insects, spiders, flies and any other creepy crawlies getting their way into my bunnies hay from transit to delivery so I know my bunnies main food source isn't contaminated by pests! Wonderful packaging and so space saving as I have really limited storage space! Please don't ever change your packaging! I don't want to change hay provider unless I have no alternative! Very pleased :D Thank you.

I was disappointed with the last delivery of hay due to the new plastic packaging and the hay being more compressed and hence broken up more and bunnies were hardly eating it. They immediately sent out a replacement with no issues. I was very grateful for that because my bunnies are top priority ! Thank you Haybox!