Good quality plugs (aka 'Young Plants') .. but they work out to be expensive unless you order a large number of each type of plant. There can be delays between placing orders and the actual delivery d... Toon meer
Bedrijf heeft geantwoord
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I ordered 9cm pots of Geum, Alstromeria and Salvias. All came perfectly packaged, well hydrated, wrapped in bio degradable,compostable bags. They were well rooted and ready for immediate planting... Toon meer
Bedrijf heeft geantwoord
One of the most important details of on-line plant buying is the condition of the plants on arrival. Hayloft excell in this department, I've never yet received a damaged plant. A second important cond... Toon meer
Bedrijf heeft geantwoord
The 3 pelargoniums looked healthy when they arrived & were well packaged. I potted them up straight away but one soon became weak & died. Hoping for better luck with my next order for begonias when t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Plants delivered straight to your door with a 'No Quibble' Guarantee,
Hayloft
Geschreven door het bedrijf
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to replace or refund the cost of your plants.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to replace or refund the cost of your plants.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Contactgegevens
Verenigd Koninkrijk
- 01386 562 999
- customercare@hayloftplants.co.uk
- hayloft.co.uk
4,4
Uitstekend
21K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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The 3 pelargoniums looked healthy when…
The 3 pelargoniums looked healthy when they arrived & were well packaged. I potted them up straight away but one soon became weak & died.
Hoping for better luck with my next order for begonias when they are!
15 april 2026
Antwoord van Hayloft
Good afternoon
We are sorry to hear that one of your plants has not thrived in the way that we would expect. Please do contact us at customercare@hayloft.co.uk if we can be of any assistance.
Kind regards Melanie
Lovely plants
16 april 2026
Antwoord van Hayloft
Thank you for your kind review.
We’re delighted to hear you’re happy with the plants you received and hope they create a beautiful display in your garden.
Kind regards,
Melanie
I will leave you a review when I’ve…
I will leave you a review when I’ve received all my plants.
15 april 2026
Antwoord van Hayloft
Good afternoon
We are sorry to see that this request for a review has arrived a little earlier than expected. Please contact us at customercare@hayloft.co.uk if we can be of any assistance.
Kind regards Melanie
Great plant quality
15 april 2026
Antwoord van Hayloft
Good afternoon,
We’re pleased to hear that you’re happy with the plants you’ve received from us.
Wishing you lots of enjoyment in your garden. Happy gardening!
Kind regards,
Melanie
2 out of 3 are flourishing.
Delivery was fine and arrived as per delivery information. 2 of the plants are thriving but one is struggling and I'm not sure it will survive.
12 april 2026
Antwoord van Hayloft
Good afternoon
We are sorry to hear that one of your plants is not thriving in the way that we would expect. Please contact us at customercare@hayloft.co.uk where we will be able to help.
Kind regards Melanie
Condition, Quality and Customer Relations
One of the most important details of on-line plant buying is the condition of the plants on arrival. Hayloft excell in this department, I've never yet received a damaged plant. A second important condition is the quality of the plants. Again, no complaints about Hayloft. Third and final decider is the customer service response and, again, Hayloft are excellent in customer relations. Over the years I've used many on-line garden suppliers, but for the last six months or so, Hayloft is the only one of two suppliers I now use. Thank you Hayloft.
15 april 2026
Antwoord van Hayloft
Good afternoon
We are delighted to hear that you are pleased with all aspects of the service provided by our team. Thank you for being one of our dedicated Haylofters!
Kind regards Melanie
Really lovely healthy looking plants
Really lovely healthy looking plants - would definitely buy from them again.
16 april 2026
Antwoord van Hayloft
Good afternoon,
Thank you for the positive review.
We hope that your plants thrive in your garden.
Happy gardening!
Best Wishes
Melanie
Excellent service
15 april 2026
Antwoord van Hayloft
Thank you so much for your review. We really appreciate your feedback.
Happy gardening!
Kind regards,
Melanie
Well packaged strong plants
Easy to order the plants which arrived in good condition, well packaged and look strong.
12 april 2026
Antwoord van Hayloft
Good afternoon
Thank you for taking the time to leave this review of your experience shopping with us. Happy gardening!
Kind regards Melanie
The plants we have received from you…
The plants we have received from you have always been top quality, healthy and larger than expected.
We await the delivery of some more bedding plants that were ordered some time ago as we are confident they will be up to your usual standard..
15 april 2026
Antwoord van Hayloft
Good afternoon
We are delighted to hear that you have been pleased with all aspects of the service provided, and hope that the next delivery of plants flourish to create a beautiful display this Summer.
Kind regards Melanie
Beautifully packaged healthy baby…
Beautifully packaged healthy baby plants delivered early and worth paying the extra price for the quality and service.
15 april 2026
Antwoord van Hayloft
Good afternoon
We are thrilled to hear that you are pleased with the plants received, and hope that they provide a fabulous display in your garden.
Kind regards Melanie
Great Value and a trusted suppliers…
I order these plants every year and there has never been a failure. Very good quality and delivery is always on time.
15 april 2026
Antwoord van Hayloft
Good morning Sandra
Thank you for your lovely feedback.
It’s great to hear you order from us every year and have consistently received good quality plants with reliable delivery. That really means a lot to the team.
If you ever need anything, we’re always here to help.
Best regards, Melanie
Not over brilliant!
The problem was obviously the carriers. The plants were all over the place and battered. I think they had been tossed around. The packing if plants needs to be more secure.
15 april 2026
Antwoord van Hayloft
Good morning,
Thank you for taking the time to leave us a review. Please feel welcome to contact our customer services team, with photos via customercare@hayloft.co.uk
We would be happy to look into this further with you.
Kind regards, Melanie
Healthy plants received on time
Healthy plants received on time, exceptionally well packed.
15 april 2026
Antwoord van Hayloft
Good morning Diane
Thank you for your kind feedback!
I’m really glad to hear your plants arrived on time and in great condition, and that you were happy with the packaging. We take a lot of care to make sure everything reaches you safely.
If you ever need anything else or have any questions, feel free to get in touch.
Best regards,
Melanie
Deferred gratification
I had almost forgotten about my order as I made it a couple of months ago. Luckily you didn't forget and sent me a reminder with the delivery date. I wasn't actually in when it arrives but it was carefully packaged and safe, so all was well. Just need some sunshine...
15 april 2026
Antwoord van Hayloft
Good morning Carolyn,
Thank you for your message!
I’m glad the reminder was helpful and that your order arrived safely, even though you weren’t in at the time. It’s great to hear the packaging did its job.
Fingers crossed for a bit of sunshine now to help your plants settle in nicely!
If you need any tips or have questions along the way, feel free to get in touch.
Kind regards, Melanie
Antwoord van Hayloft
Good morning Mrs Mayfield,
Thank you for your feedback!
I’m really pleased to hear your order arrived on time and that the plants were in excellent condition. That’s exactly what we aim for.
If you need anything else or have any questions, feel free to reach out anytime.
Best regards, Melanie
Antwoord van Hayloft
Good morning Duncan,
Thank you for your kind feedback!
I’m really pleased to hear you found the plants sturdy, well packaged, and clearly labelled.
If you ever need anything else, we’re always here to help.
Best regards, Melanie
Antwoord van Hayloft
Good morning,
Thank you for taking the time to leave us a review. Please feel welcome to contact our customer services team, with photos via customercare@hayloft.co.uk
We would be happy to look into this further with you.
Kind regards, Melanie
Plants arrived when they said they…
Plants arrived when they said they would and had very healthy roots.
17 april 2026
Antwoord van Hayloft
Good morning Jenny
Thank you for your feedback!
I’m really pleased to hear your plants arrived on time and that they have such healthy roots—always a great sign they’ll establish well.
If you have any questions or need advice as they settle in, feel free to get in touch.
Best regards, Melanie
Antwoord van Hayloft
Good morning Christine
Thank you for the positive review.
We are pleased to hear that you are happy with the plants received, and hope that they provide a fantastic display in your garden.
Kind regards Melanie
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