Nice chair, seat padding isn't going to last too long I think though, feels a bit thin in places. Pieces move too easily, should be locks for all the moving parts so when you get it set you can not h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I sometimes experience sciatic nerve pain while taking computer-based classes, and the X7 Lumbar system has been incredibly helpful. I love that after sitting a while the lumber will automatically mas... Toon meer
Backrest snapped twice on the same model. Seller admitted in writing it has structural problems, pulled it from their site, then stopped responding to a reasonable refund/replacement offer. Fine if yo... Toon meer
Bedrijf heeft geantwoord
The chair feels premium the moment you sit in it The seat cushion is dense enough to support long gaming or work sessions without flattening. The backrest contour actually follows your spine i... Toon meer
Bedrijfsgegevens
Over HBADA
Geschreven door het bedrijf
Sit Well, Stay Healthy
HBADA is committed to advancing cutting-edge technology and ergonomic research to deliver professional ergonomic seating products and solutions for home, office, and study environments worldwide.
To continuously promote human health through innovative technologies and materials, HBADA strives to become a global leader in healthy home solutions.
- Visit Website: https://hbada.com
- Shop Best Sellers: https://hbada.com/collections/all-chairs
- Contact Us: https://hbada.com/pages/contact-us
HBADA Vision & Mission
Geschreven door het bedrijf
- Brand Vision
- Building a leading brand of global healthy home
- Brand Mission
- Continuous efforts for human health
- Product Concept
- Since 2010, we've specialized in developing ergonomic products, incluiding chairs and height-adjustable desks. Our mission is to create ergonomic chairs that dynamically support various sitting postures through precise, proactive adjustments-chairs that conform to users rather than requiring user adaptation.
- HBADA Tech Lab
- Since our founding, we've established a dedicated technology lab, committed to user-centric health research and ergonomic innovation. We immerse ourselves in the study of ergonomics core technology and meticulously select high-quality raw materials.
Every Order, Backed by HBADA
Shop stress-free
Get it fast with free 2-day shipping, enjoy peace of mind with our 5-year warranty, return it easily within 30 days, and count on our support for life.
Contactgegevens
30 N Gould St Ste R, 82801, Sheridan, Verenigde Staten
- service@hbada.com
- hbada.com
3,7
Gemiddeld
72 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Body Wish Fulfillment
An irresistible sale price on a highly rated chair for my work from home kitchen table.
26 mei 2026
HBADA is a scam Chinese company
HBADA chairs are poorly designed, uncomfortable, and backed by some of the worst customer service I’ve ever experienced. I returned the chair within the approved return window, and HBADA received it nearly SIX MONTHS ago. Despite that, they still have not issued my refund.
Instead, I’ve endured a nonstop cycle of excuses and scripted responses claiming they are “escalating the issue” or “confirming repayment details.” After more than a dozen emails, nothing has happened except more delays and stalling.
At this point, it feels less like incompetence and more like a deliberate strategy to avoid honoring refunds. A company should not hold a customer’s money hostage for half a year after receiving a returned product.
Avoid HBADA entirely. The chairs are low quality, uncomfortable, and if something goes wrong, don’t expect support or accountability. Buy local or from a reputable company that actually stands behind its products.
27 december 2025
Review zonder uitnodiging
Antwoord van HBADA
Dear Jason,
Thank you for sharing your experience, and we sincerely apologize for everything you've been through. A six-month wait for a refund after a confirmed return is completely unacceptable, and we take full responsibility for the poor handling of your case.
We understand how deeply frustrating it is to receive repeated responses without any real resolution — you deserved far better than this, and we are truly sorry for the stress and inconvenience caused.
We want to resolve this for you immediately. Please contact us directly at service@hbada.com with your order number, and we will personally ensure your refund is treated as the highest priority — no more delays, no more scripted replies.
We are also committed to reviewing our refund processes internally to make sure this situation is never repeated for any customer.
Thank you for your patience, and again, we are deeply sorry.
HBADA Customer Support Team
bro u guess aarer tipping this is a…
bro u guess aarer tipping this is a good company
22 april 2026
Review zonder uitnodiging
A FUIR VITE
achat fais sur le site hbada pour une chaise ergonimique hbada E3 pro le 10 mars 2026.
je souhaite la retourner car elle est vraiment pas confortable et adapté pour mes soucis de dos.
je contacte le service client hbada qui me répond vite au début et me dit qu'il vont me trouver une solution a mon souci sauf moi je souhaite retourner le produit car dans les 30 jours on n'est satisfait ou rembourser garantie.
sauf il veule que je renvoi moi même les frais envois car il on pas de bordereaux retour a mon adresse en france une blague total.
sincèrement n'acheté pas du tout de chaise de cette marque le service client des incompétents qui se fiche de nous.
10 maart 2026
Review zonder uitnodiging
Antwoord van HBADA
Dear Anthony,
Thank you for sharing your feedback, and we sincerely apologize for the experience you had with our return process.
You are absolutely right — as a customer within the 30-day satisfaction guarantee window, you should have received a smooth and hassle-free return experience from the very beginning. We are sorry that was not the case.
We want you to know that your feedback has made a real difference. Based on experiences like yours, we have improved our return process for customers in France, and prepaid return labels are now available. We are grateful that your review helped push us in the right direction.
Please contact us at service@hbada.com with your order number so we can assist you with your return under our updated process — we will make sure it is handled properly this time.
Again, we sincerely apologize for the inconvenience, and we hope to have the chance to make this right for you.
HBADA Customer Support Team
HBADA doesn't give return label
I'm trying to return my chair since the 29th of December. I emailed the company as asked on their website, and I got a reply very fast saying I needed the return label.
I'm waiting since then to receive the return label, so the pickup can be arranged. I email them 1/2 a week, and they always say it will be done ASAP.
I'm waiting for 3,5 weeks for a return label.
22 januari 2026
Review zonder uitnodiging
Antwoord van HBADA
Dear Diogo,
Thank you for bringing this to our attention, and we sincerely apologize for the unacceptable delay you have experienced. Waiting over three weeks for a return label while repeatedly following up is not the experience we want any of our customers to go through, and we fully understand your frustration.
You did everything right — you contacted us promptly, followed up consistently, and were patient far beyond what should have been required. The delay in providing your return label is entirely on our end, and we are truly sorry.
Please contact us directly at service@hbada.com with your order number, and we will make issuing your return label the immediate priority — no more waiting, no more "ASAP" without action.
We appreciate your patience and are committed to resolving this for you as quickly as possible.
HBADA Customer Support Team
Serious safety & return issues
After just 2 days of normal use, my HBADA E3 Ultra chair suffered major structural failure - one of the main legs broke off, making the chair unsafe and completely unusable. This is unacceptable for a product in this price range.
HBADA agreed to a full refund and free collection, but then repeatedly failed to arrange the pickup, missed confirmed collection dates, and avoided providing courier details or tracking. Communication was inconsistent and required constant chasing, with vague promises and delays.
I eventually had to raise a bank dispute to protect my refund. Based on my experience, I would strongly warn others to be very cautious — the product quality and after-sales support are not reliable.
5 december 2025
Review zonder uitnodiging
Antwoord van HBADA
Dear Anett,
Thank you for taking the time to share your experience, and we want to start by saying — we are truly sorry. What you described is serious, and we do not take it lightly.
A structural failure of this nature after just two days of normal use is completely unacceptable, and we fully understand why this raised immediate safety concerns. No customer should ever be put in that position, especially with a product at this price point.
Beyond the product issue itself, we recognize that our after-sales handling made an already difficult situation significantly worse. Missing confirmed collection dates, failing to provide courier details, and requiring you to constantly follow up are failures on our part — and we sincerely apologize for each one of them. You should never have had to escalate to a bank dispute to secure a refund you were already promised.
We are actively reviewing our logistics coordination and after-sales communication processes to prevent this from happening to future customers.
If there is anything still unresolved on your end, please do not hesitate to reach out to us at service@hbada.com — we remain committed to making this right.
Again, we are deeply sorry for the experience you had, and we appreciate you bringing these issues to our attention.
HBADA Customer Support Team
Solo apparenza
Arrivata la mia hbada e3pro ho dovuto contattare l’assistenza perché ho ricevuto una sedia con pezzi difettosi altri decisamente rovinati e tolto risposte cordiali di una presunta assistenza che sparisce dopo promesse di supporto e quindi di risoluzione del problema non se ne ha più traccia.
Sconsiglio l’acquisto pessima azienda non vi è serietà ne trasparenza.
Questo è il numero d’ordine
ORDER HBDEU1826945
Così che non abbiamo anche da replicare questa azienda ammesso che esista realmente qualcosa de genere.
17 oktober 2025
Review zonder uitnodiging
Antwoord van HBADA
Gentile Cliente,
La ringraziamo per il suo feedback dettagliato e per averci fornito il numero d‘ordine. Ci dispiace profondamente che la sua esperienza con la sedia e con il nostro servizio di assistenza sia stata così negativa. 🙏
Comprendiamo la sua frustrazione e prendiamo molto seriamente le sue parole. La sua segnalazione è importante per noi, e ci aiuterà a riflettere su come migliorare.
Se desidera aggiungere qualcos’altro, siamo a disposizione.
Cordiali saluti,
Il team HBADA
Bad support en quality chair
What a mess! The chair doesn't work at all, and the poor posture only makes your back hurt more. The chair is poorly designed, causing it to wobble and break in some places after just a few months. They're offering a 10% discount on a €522 chair. This company is a complete scam and completely unfocused on customers. I recommend: don't buy these products!
3 december 2025
Review zonder uitnodiging
Antwoord van HBADA
Dear Customer,
Thank you for your feedback — and we are truly sorry to read about your experience. 🙏
We understand your frustration, especially when a product that should provide comfort ends up causing more pain and disappointment. This is not the experience we want any customer to have, and we take your comments about the chair's performance and support very seriously.
We also hear your concern about the gesture offered. It's clear that it didn't feel fair to you, and we respect that.
Thank you for giving us the opportunity to respond — and we hope to have the chance to regain your trust.
Best regards,
The HBADA Team
No Updates and No Replies
It has now been over 3 days, and there has been no shipment confirmation, no tracking number, and no response to my previous email or the contact form I submitted.
Update on 07/25: Customer Service replied saying the product is not in Stock (the website says the product is in stock as you read btw) and will not be available until early sept.
23 juli 2025
Review zonder uitnodiging
Antwoord van HBADA
Dear Customer,
Thank you for your feedback — and we are truly sorry for the lack of updates and the confusion regarding your order. 🙏
We completely understand your frustration. Waiting for a shipment confirmation that never arrived, especially when the website showed the product as in stock, is not the experience we want you to have.
We have looked into this internally and acknowledge that there was a delay in updating our inventory status. This is something we are working to improve.
We appreciate your patience and honesty.
Best regards,
The HBADA Team
Very poor quality and service
The quality of the product is far from the pictures. It is painted with metallic paint, but it is actually all plastic. Customer service responds slowly, and there are high fees for returns. A very disappointing product.
1 juni 2025
Review zonder uitnodiging
Antwoord van HBADA
Dear Customer,
Thank you for your feedback — we're genuinely sorry that the product didn't meet your expectations, especially regarding its appearance and material feel. 🙏
We understand that the metallic finish may have given a different impression, and we regret any confusion caused. Our chairs use a combination of durable materials designed for long-term use, but we acknowledge that the visual and tactile experience can vary from person to person.
We also hear your frustration with the response time and return costs. We aim to handle all inquiries as quickly as possible, and we're continuously reviewing our return policy to ensure it remains fair.
Thank you for giving us the opportunity to respond.
Best regards,
The HBADA Team
Bad memory foam seat and non-existent customer service
I bought a P3 with footrest chair during Black Friday sale on 28 November 2024, after using the chair for 1 week, the memory foam seat has completely flattened out to the point where it feels like you are sitting on a hard surface (I weight 171++ pound). My mistake was purchasing the chair from Hbada official website (instead of reputable website like Amazon) where Hbada requires you to pay return shipping if you wanted to return the chair, this makes return practically impossible since the shipping fee would costs me so much I am better off buying a new chair at that point.
I emailed Hbada to come about a solution but they just find reasons after reasons to avoid my plea, first they said their office are closed to help, second they said their traffic volume are high and now they flat out ignored my email (they provide no phone numbers or office location).
I did some research and come to understand they are a Chinese company from China, avoid this company at all cost.
28 november 2024
Review zonder uitnodiging
Antwoord van HBADA
Dear Customer,
Thank you for your feedback — we genuinely appreciate you taking the time to share your experience, even if some time has passed since your purchase. 🙏
We’re truly sorry to hear that your experience with our product or service did not meet your expectations. Every comment like yours helps us identify where we can improve, and we take it seriously.
We appreciate your patience and honesty.
Best regards,
The HBADA Team
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