Die sogenannten "Exclusive Privileges of the Luxury Collection" wurden mir zusammen mit einer Hotelbuchung in Bangkok zugesagt, so dass ich mich dafür registriert hatte. Leider ist das ganze völlig b... Toon meer
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Lees wat reviewers zeggen
Bought a small Carhartt bag which had a carabiner clip on it. As soon as I got it the clip broke almost instantly, it was very poorly constructed (not HBX's fault as they did not make it). Contacted H... Toon meer
Bedrijf heeft geantwoord
I was looking to purchase a certain MM6 Maison Margiela sweater. I came across HBX, and was initially reluctant to make the transaction as the seller was based in Hong Kong and I’m in the United Stat... Toon meer
Bedrijf heeft geantwoord
我是來自台灣的顧客：） 我從2020年9月就開始使用HBX， 一點一滴慢慢消費， 終於成為了最高等級的用戶， 而獲得了PS”Jenny”的協助， Jenny真的相當用心， 在節日期間都會做選貨推薦， 讓我更認識原本不認識的品牌， 進而去消費。 在HBX消費， 除了有很多我喜歡的品牌以外， PS”Jenny”的協助讓我對在HBX消費更為安心且便利， 而且她的服務態度相... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HBX is a global online retail destination for men's and women's clothing and style. Shop from over 200 of the world's leading streetwear and contemporary brands.
Contactgegevens
Hong Kong
- help@hbx.com
- hbx.com
3,6
Gemiddeld
230 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
SCAMMERS
Edit to address the ridiculous response that I received from the merchant: all you have to do is refund the money and the PayPal claim automatically closes. Contact PayPal and ask them. You have now had the returned item for almost a month. You are literally doing anything and everything that you can to prevent me from receiving the refund that I am entitled to. You’re a pack of crooks.
Absolutely awful and completely dishonest customer service. Moreover, they refuse to honor returns - I’ve waited for 10 business days and still nothing. Further, they are now purposefully playing games with my time and money by pretending like I’m contacting them for reasons other than a refund, when I’ve made it abundantly clear in multiple emails that all I’m looking for is the refund owed to me. Then, after I filed a PayPal claim, they said they’d only refund me if I closed the claim (which is one of the oldest scams in the book - get the customer to close the claim so that the customer cannot re-file and then never refund them). HBX is truly a scummy business; AVOID! In my opinion, they are scammers.
25 augustus 2024
Review zonder uitnodiging
Antwoord van HBX
Hi there,
Thanks for sharing your feedback. Sorry that the refund processing time may take additional days during promotional periods or holiday seasons.
No worries, we'll follow up with PayPal on your claim and provide the related information required.
We greatly appreciate for your patience and understanding again. Feel free to contact us at help@hbx.com if you have any other questions.
Jayce help to modify my order…
Jayce help to modify my order immediately, wonderful
17 augustus 2024
Review zonder uitnodiging
Antwoord van HBX
Hi there,
It's great to hear you and hope you enjoy shopping at HBX.
Feel free to let us know if you need any assistance and thank you for your support again.
Quick to solve my problem
8 augustus 2024
Review zonder uitnodiging
Antwoord van HBX
Hi GC,
Thanks for sharing your feedback with us.
Feel free to let us know if you need any assistance and thank you for your support again.
服務效率
之前消費時手機號碼是一致的，但地址改成英文改成中文後手機號碼可能有變更到，所以沒有收到相關訊息，8/1才發現貴司有寄信給我，才驚覺手機號碼有異，幸好貴司即時協助處理，使得商品能順利出貨，非常感激！
2 augustus 2024
Review zonder uitnodiging
Review for CS
26 juli 2024
Review zonder uitnodiging
Antwoord van HBX
Hi there,
Thank you very much for sharing your review.
Feel free to let us know if you need any assistance and we'll be happy to help.
문의드렸는데 정말 친절하게 해결 해주셨습니다.
22 juli 2024
Review zonder uitnodiging
Antwoord van HBX
Hi there,
Thank you very much for your feedback.
Feel free to let us know if you need any assistance and thank you for your support again.
Antwoord van HBX
Hi Jayden,
Thanks for sharing your feedback and we're happy that the issue has been resolved.
Feel free to let us know if you need any assistance and thank you for your support again.
so kind of him he saved me
12 juli 2024
Review zonder uitnodiging
Antwoord van HBX
Hi there,
Thank you very much for sharing your feedback. We're glad that you are happy with our service.
Feel free to let us know if you need any assistance and thank you for your support again.
Thank you so much for ur help
Thank you so much for ur help. : )
12 juli 2024
Review zonder uitnodiging
Antwoord van HBX
Hi there,
Thanks for sharing your feedback and it's great to hear that you are happy with our service.
Feel free to let us know if you need any assistance and thank you for your support again.
Respond quickly to questions
3 juli 2024
Review zonder uitnodiging
Antwoord van HBX
Hi there,
Thank you very much for sharing your feedback.
Feel free to let us know if you need any assistance and we'll be happy to help.
購入したサイズを違えてしまいましたが
購入したサイズを違えてしまいましたが、メールでお願いをし、快く即座に変更の対応をしていただけました。
心から感謝しております。
8 juli 2024
Review zonder uitnodiging
Antwoord van HBX
Hi there,
Thanks for sharing your feedback and we are glad that you are happy with our service.
Feel free to let us know if you need any assistance and we'll be happy to help.
Thx a lot for the prompt reply!!!
Thx a lot for the prompt reply!!!! Great
4 juli 2024
Review zonder uitnodiging
Antwoord van HBX
Hi Ronald,
Thanks for sharing your feedback and it's great to hear that you are happy with our service.
Feel free to let us know if you need any assistance and thank you for your support again.
It was the best chat service.
It was the best chat service I’ve ever experienced. I’m really happy to Jayce’s fast service. Thank you!
2 juli 2024
Review zonder uitnodiging
Antwoord van HBX
Hi there,
Thanks for sharing your feedback and it's great to hear that you are happy with our service.
Feel free to let us know if you need any assistance and we'll be happy to help.
Antwoord van HBX
S.H 様，貴重なご意見をありがとうございます。お力になれて幸いです。
何かサポートが必要な場合は、お気軽にお知らせください。
No response
Why do you provide a contact method via WhatsApp or Messenger, but never answer it.
9 juni 2024
Review zonder uitnodiging
Antwoord van HBX
Hi there,
Thanks for sharing your feedback. Sorry that we may not be able unable reply you during the holiday on June 10.
Feel free to leave your message and we'll get back to you as soon as we can.
For any assistance, you may also reach us at help@hbx.com or the live chat on hbx.com / our app during the business hours too.
Super fast response
3 juni 2024
Review zonder uitnodiging
Antwoord van HBX
Hi there,
Thanks for sharing your feedback and we are glad that you are happy with our service.
Feel free to let us know if you need any assistance and we'll be happy to help.
Please change your shipping company!
The shipping method from Yamato sucks！
31 mei 2024
Review zonder uitnodiging
Antwoord van HBX
Hi Lisa,
Thanks for reaching out and the comment here.
Reviewed the shipment, it has taken 7 business days for delivery which is within the time frame.
Sorry for the inconvenience may have caused and we shall pass your case to the courier for review.
Other than the standard shipping, we provide express shipping for delivery to Taiwan that you may consider next time. Meanwhile, we shall explore other possibilities for shipping to your location and hope to bring you a better shopping experience.
Thank you very much for your feedback again and hope you enjoy the new outfit.
Super fast delivery and response
Super fast delivery and response. Very helpful customer service and support. Thank you for fulfilling my request.
28 mei 2024
Review zonder uitnodiging
Antwoord van HBX
Hi Stephen,
Thank you so much for your feedback and we are glad that you are happy with our service.
Feel free to let us know if you need any assistance and we'll be happy to help.
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