Die sogenannten "Exclusive Privileges of the Luxury Collection" wurden mir zusammen mit einer Hotelbuchung in Bangkok zugesagt, so dass ich mich dafür registriert hatte. Leider ist das ganze völlig b... Toon meer
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Bought a small Carhartt bag which had a carabiner clip on it. As soon as I got it the clip broke almost instantly, it was very poorly constructed (not HBX's fault as they did not make it). Contacted H... Toon meer
Bedrijf heeft geantwoord
I was looking to purchase a certain MM6 Maison Margiela sweater. I came across HBX, and was initially reluctant to make the transaction as the seller was based in Hong Kong and I’m in the United Stat... Toon meer
Bedrijf heeft geantwoord
我是來自台灣的顧客：） 我從2020年9月就開始使用HBX， 一點一滴慢慢消費， 終於成為了最高等級的用戶， 而獲得了PS”Jenny”的協助， Jenny真的相當用心， 在節日期間都會做選貨推薦， 讓我更認識原本不認識的品牌， 進而去消費。 在HBX消費， 除了有很多我喜歡的品牌以外， PS”Jenny”的協助讓我對在HBX消費更為安心且便利， 而且她的服務態度相... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HBX is a global online retail destination for men's and women's clothing and style. Shop from over 200 of the world's leading streetwear and contemporary brands.
Contactgegevens
Hong Kong
- help@hbx.com
- hbx.com
3,6
Gemiddeld
230 reviews
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Antwoord van HBX
Hi Park!
Thank you for your feedback! Hope you happy with your purchase at HBX!
Have a great day!
Antwoord van HBX
Hey 박소영!
Thank you sooo much for your support! We look forward welcome you come back online soon!
Have an awesome day!
Trudy is very friendly and helpful and…
Trudy is very friendly and helpful and delivery and packing is good.
I will use it often in the future.
31 maart 2021
Review zonder uitnodiging
Antwoord van HBX
Hi Mr Song!
Thank you for your support and we can’t wait to see you online again soon!
Wishing you a lovely day!
I'm had shopping with HBX for 3 years…
I'm had shopping with HBX for 3 years and everything is perfect
Good price good delivery and Trudy is very helpful
Thank you HBX !
31 maart 2021
Review zonder uitnodiging
Antwoord van HBX
Hi Huynh!
Thank you for being a loyal customer! We look forward to service you again in the future!
Have a lovely day!
Excellent service and shipping👍Happy…
Excellent service and shipping👍Happy with my purchasessss
31 maart 2021
Review zonder uitnodiging
Antwoord van HBX
Hey Mary!
We are happy to hear that you enjoy shopping with HBX! Feel free to check out HBX new arrivals too! We prepared selected brand and designers for all our HBX fam!
Wish you have a nice day!
Highly recommended!
I made a purchase at HBX recently. The products are 100% authentic and arrived in good condition. Will definitely shop again!
31 maart 2021
Review zonder uitnodiging
Antwoord van HBX
Hi Vivian!
We are happy to hear that you love your new find at HBX! We can't wait to welcome you online again soon!
Have a lovely day!
Just great!
Been buying a few things from HBX for awhile now, and they never disappoint. Always quick delivery and prompt communication whenever I need the assist.
31 maart 2021
Review zonder uitnodiging
Antwoord van HBX
Hi Casey!
Thank you for your support! We look forward to welcoming you online again soon!
Wishing you a lovely day!
Sadly a terrible experience
Sadly a terrible experience, i ended up paying so much money on taxes that it made no sense at all to shop at HBX plus a ultra long delivery time from Hong Kong! Such a rip off, this websites should come with a massive red alert disclaimer to protect customers from falling into these traps. All of that combined with a customer service that cant reply one email in two weeks. All in all horrible!
9 maart 2021
Review zonder uitnodiging
Antwoord van HBX
Hi JK!
Thank you for having taken your time to provide us with your valuable feedback on your last shopping with HBX, I'm sorry to hear about any frustration you may have experienced.
As we reply all email inquires within 24 hours, could you kindly check your junk/spam folder to see if our replies were filtered there?
Customer satisfaction is always a number one priority for us. We would like to offer an apology again for all the inconvenience may caused and looking forward to service you again in the near future.
Excessive shipping and no free returns?!
Ordered an item, arrived fairly promptly and lots of updates which was great. Tried it on and it’s too big so looked to return the item. Considering the high shipping cost in the first place I was shocked to find I have to fork out for the return shipping.
Being in the UK I can imagine this won’t be cheap to ship back to USA or HongKong. Terrible for such a big company selling expensive items. Customers should not have to pay this, I don’t know of any other sites selling items in this price bracket to charge for returns.
Will not be purchasing from here again. Judging by other reviews, I’m now just waiting for my fedex customs bill in the post to top it all off! Sort it out HBX.
8 maart 2021
Review zonder uitnodiging
Antwoord van HBX
Dear Charlie,
Thank you for having taken your time to provide us with your valuable feedback on your last shopping with HBX, I'm sorry to hear about any frustration you may have experienced.
Kindly note that we are trying to investigate the possibility of free returns worldwide for our customers, which at this moment, return shipping fees are the responsibility of the customer, sorry that we will not provide return labels or refund shipping fees.
For your understanding, please kindly refer to our return policy here - https://hbx.com/returns-policy
Customer satisfaction is always a number one priority for us. We would like to offer an apology again for all the inconvenience may caused and looking forward to service you again in the near future.
Was surprised to read the bad reviews
Bought a small Carhartt bag which had a carabiner clip on it. As soon as I got it the clip broke almost instantly, it was very poorly constructed (not HBX's fault as they did not make it). Contacted HBX and they immediately rectified the situation. I was really impressed with how quickly and professionally they sorted everything out. I would definitely buy from this store again.
5 maart 2021
Review zonder uitnodiging
Antwoord van HBX
Hi Noelie!
Thank you for your support! We look forward to welcoming you online again soon!
Wishing you a lovely day!
i just want to know why do they have a…
i just want to know why do they have a live chat if you can’t contact anyone or they never email you back, by far hbx has the worst customer service, i ordered something a week ago and i can’t even get status on my order
20 februari 2021
Review zonder uitnodiging
Antwoord van HBX
Hi Reginald,
Thank you for having taken your time to provide us with your valuable feedback on your last shopping with HBX.
Sorry that live chat is not available on holidays and weekends but you may leave us the message from email.
We've replied your emails on February 20 and 21, please check your spam mail folder as the email might be filtered sometimes.
Apologise for any frustration you may have experienced and feel free to let us know if you have any other questions in the meantime.
Cautious! For all the orders from the EU citizen, high hidden duties & customs taxes!!!
Hello,
I ordered shoes and it was written "custom taxes and duties are included in the price" (my order number was #1008531).
Now I received a invoice from Fedex of 176,22 €!!!!
I wrote 2 emails to the customer care and till now I never received any reply.
This is really a pity that after the order, the end consumer can reach nobody if he has any request.
I hope for a positive issue.
22 januari 2021
Review zonder uitnodiging
Antwoord van HBX
Hi Didier,
Thank you for having taken your time to provide us with your valuable feedback on your last shopping with HBX, I'm sorry to hear about any frustration you may have experienced.
Kindly note that Germany was serviced by DDU fulfilment (Delivery Duty Unpaid). 1 day prior to delivery , you should receive an email from the courier with a quotation for your Custom Duties & Tax. This information was mentioned on the product page, Delivery & Shipping & Customs Duties & Taxes Page.
We've updated our Delivery policy recently - all Custom Duties & Tax are be calculated on the checkout page so you don't have to pay extra upon delivery.
Customer satisfaction is always a number one priority for us. We would like to offer an apology again for all the inconvenience may caused and looking forward to service you again in the near future.
I bought a loewe hammock two days ago…
I bought a loewe hammock two days ago and i just received it today (i'm in Sydney) ! I can't believe how quick it was. The bag is really nice and authentic and it's almost 1000aud cheaper then the original price! Definitely go back and shop again.
22 januari 2021
Review zonder uitnodiging
Antwoord van HBX
Hi Sheryl! Thank you for your support! Wishing you a lovely day!
HBX AVIS NEGATIF
N'achetez pas chez HBX, il marque droit et taxe inclus, et je me retrouve avec la tva à 20% sur les produits et frais de transport à payer + des frais administratifs de Fedex....
Ne prenez pas chez eux sauf si vous voulez plein de frais supplémentaires. Je les ai contacté, mais ils disent que c'est tout à ma charge. Une fois le colis reçu.
Plus jamais de commande chez HBX
31 december 2020
Review zonder uitnodiging
Antwoord van HBX
Hi Christophe,
Thank you for taken your time to provide the valuable feedback.
We're sorry to hear that FedEx has duplicated charged for the tax. Please do not hesitate to contact us at help@hbx.com or reach us online at https://hbx.com/faq so that we can look into it.
Apologies again for the inconvenience this may have caused and we hope to resolve this as soon as possible.
tried to overcharge
I went to order from HBX and everything was fine, I went to check out and when. doing so it came up as I had insufficient funds, I checked my bank account and had more than needed for my purchase, and in checking other reviews, makes me think they use a bad exchange rate to over charge customers. Do not recommend.
28 december 2020
Review zonder uitnodiging
Antwoord van HBX
Hi Megan,
Thank you for having taken your time to provide us with your valuable feedback on your last shopping with HBX, I'm sorry to hear about any frustration you may have experienced for which I can only apologise.
Please kindly understand that all payment transactions on HBX are calculated in USD and are based on the exchange rate of the transaction date which you may find more information here - https://hbx.com/payment
Customer satisfaction is always a number one priority for us. We would like to offer an apology again for all the inconvenience may caused and looking forward to service you again in the near future.
I was hesitant about placing an order…
I was hesitant about placing an order with this site due to reviews, but I wanted a Maison Margiela cardigan that I couldn't find anywhere else, not even on the official Margiela website. I was also hesitant due to customs and duties but this was included in the price. Shipping costs were very reasonable too. My order arrived within 5 days to the UK, which I was further impressed due to the busy holiday season. The item is perfect. Will be ordering from HBX again in the future.
23 december 2020
Review zonder uitnodiging
Antwoord van HBX
Hi there, thank you for your support. Hope we can service you soon and have a happy holiday!
Legal scam method?
Ive bought about 4 Items. Only one item fits well so I tried to send it back but the "note" to send your items back is not a return label. (what nice kind of joke)
After 1 week Ive also got a bill to pay 110€ customs and I have only 1 Cap for over 300€ at the end.
18 december 2020
Review zonder uitnodiging
Antwoord van HBX
Hi Robert!
Thank you for your review. We are sorry to hear you're not satisfied with your experience, but I really appreciate you bringing this issue to our attention. Could you please reach out to help@hbx.com with your order details so we could further look into your case?
We apologize again for any inconvenience and look forward to hearing from you soon.
IN ITALIA DOGANA DA 150€
Ho ordinato 4 prodotti stussy da HBX che a prima visione erano estremamente più vantaggiosi rispetto ad altri siti. ma ovviamente non scrivono che spediscono quel prodotto da HONG KONG e ti fanno pagare 150€ di dogana.
BISOGNA SCRIVERE IN EVIDENZA QUESTE INFORMAZIONI PERCHE' E' UN FURTO COMPLETO ORDINANDO DALL'ITALIA.
NON ORDINERO' MAI PIU' DA QUESTO SITO questo è sicuro.
4 december 2020
Review zonder uitnodiging
Antwoord van HBX
Hi Pietro!
Thank you for having taken your time to provide us with your valuable feedback on your last shopping with HBX, I'm sorry to hear about any frustration you may have experienced for which I can only apologise.
All of our items are shipped from our warehouse in Hong Kong. This information can be found on https://hbx.com/faq - Shipping WHERE ARE YOUR ITEMS SHIPPED FROM?
The fees charged by FedEx is the tax & duties for your order. Italy is serviced by DDU fulfilment (Delivery Duty Unpaid). 1 day prior to delivery , you should receive an email from the courier with a quotation for your Custom Duties & Tax. This information was mentioned on the product page, Delivery & Shipping & Customs Duties & Taxes Page.
Customer satisfaction is always a number one priority for us. We would like to offer an apology again for all the inconvenience may caused and looking forward to service you again in the near future.
Bought couple items in the past and was…
Bought couple items in the past and was pleased with the discount and delivery. Today you suddenly have to pay customs -). Will be my last purchase on this site!
5 november 2020
Review zonder uitnodiging
Antwoord van HBX
Hi Marvin!
Thank you for your review. We are sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
We have launched a new T&D policy since October 2020, the information can be found on CUSTOMS DUTIES & TAXES page - https://hbx.com/country-taxes and on product page.
We would like to offer an apology for all the inconvenience may caused.
Let me know if you have further questions or if I may be of assistance.
We look forward to welcoming you online again soon.
I would love to trust this website but…
I would love to trust this website but can’t. I’ve made three different orders and literally each one had major problems. 1st order- the bag strap popped and broke the first day I wore it (Nana-nana brand), 2nd order- the carabiner is broken and permanently open wide on a close to $400 ( on clearance) bag (Heron Preston), and my 3rd order- phone case completely separated and broke in less than a month (Nana-nana) brand. No refunds, no returns. They’re selling broken things on sale and saying “no returns”!
11 oktober 2020
Review zonder uitnodiging
Antwoord van HBX
Hi Danielle,
Thank you for reaching us and we completely understand the situation and how upset you must feel. We apologize for any inconvenience that caused to you.
For your information, we have responded to your email yesterday via help@hbx.com, please kindly check your inbox. If you still haven't received it, please also look into your spam and junk folder for more.
Thank you for your kind understanding and have a good day.
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