HC GB Services Reviews 399

I had a leak in the WC and informed property manager who in less than 24 hours arranged very competent maintenance crew to attend and resolved the issue.

The property manager was very efficient as well the crew. They informed us about the problem and fixed it right away.

Thank you for the excellent service

They were very friendly and efficient, which made the whole process really helpful.

We recently had a new property manager, Rochelle, who has been amazing. She is always an email/text away and makes sure all property and communal issues are resolved and addressed to the relevant people urgently.

One of the worst company keep away from them, when rent review comes they made huge rise but if u dont accept and u left , they put much less price on the market , what a management

If I could give less than a start I would.

I don’t know where to start l, I stayed there 1 year and all went wrong.
I needed a parking space so I asked and I signed a contract along with my rent monthly. They assigned a parking space and after I made a payment for it I could get the space only after 2 month I signed and paid. Once received the space I started to receive many parking tickets like the car was not registered. The property management was so unhelpful, they changed 3 in one year and I was trying to get this sorted everyday and caused so much stress.
I have left the flat now , are been 15 days and still not received my deposit rent back, property manager says that would follow up but there are not actions. Worst company ever.

Rochelle Finn is a good property manager. She is very responsive and helpful when you reach out to her. Goes above and beyond to reach out the different people needed if you have any questions, like rental payment or end of tenancy.

Lived in Platform Crawley for 1.5 years. Since day one Zaiga has been the saving grace for that place. Very prompt and has helped me with any issues I had in the building as well as reach the right department. After the management change it was only because of Zaiga that I could make contact with the different departments. The management and other departments are lagging and need to catch up with all the issues. the 5 stars are all because of one person.

I am very happy with the overall experience I received from your Renewals negoiator, Lee Stairs. He was helpful and considerate, and always responded quickly to my emails.

Kesse Donkor was an absolute lifesaver a few days ago. Unfortunately, our building has recently experienced theft issues, and I was genuinely concerned about my work deliveries being left in a vulnerable area where they could easily have been taken.

Kesse went above and beyond by personally bringing all of my packages up to my floor and placing them safely outside my flat. This was no small task either — there were 19 boxes, all quite heavy and filled with paper — yet he handled it without hesitation.

I’m incredibly grateful for his help. He is consistently responsive, always quick to reply to emails, and unfailingly polite and professional. It’s rare to come across someone so dependable and willing to go the extra mile.

Thank you so much, Kesse - your support truly made a stressful situation much easier.

Maryam was extremely helpful and supportive with my checkout, termination and deposit process. She was very quick with responding to all my queries. Really appreciate her efforts.

From the moment I moved in the place was incredibly dirty, dirty carpet stained bed and sofa it was absolutely grim? Had to report this and eventually they came to change it the carpet to this day has not been replaced and it’s incredibly filthy. Homeless people break into the building all the time and leave hallways a complete mess I’m talking faeces and rubbish IN THE HALLWAY.Cameras do not work, parcels are stolen. Management and council are not interested in securing the building. Constant noise from drunk public due to location oh and town clock goes off every 15 minutes from 7am to 11pm :) this part is out of there control I understand but just letting you know what comes with this location.

Absolutely shocking experience with HCGB. I reported a broken bedroom window in April 2025 and it took nearly 10 months to replace. During that time I was left living in a freezing flat despite suffering with asthma, which caused illness, stress, lack of sleep and increased energy bills as I had to constantly run heating and plug-in heaters.

I repeatedly chased this through Fixflo and directly with staff, but nothing seemed to happen unless I pushed for updates myself. There were multiple failed contractor visits, poor communication, and no real ownership of the issue. The most frustrating part is that once my new property manager Rochelle took over, the window was replaced within around two weeks — proving the delay before that was avoidable.

To make matters worse, after everything I was offered just £300 in compensation, which feels insulting considering the impact this had on my health, well-being and over £1000 in additional electricity bills

Very disappointing service, poor complaint handling, and a complete lack of urgency until I escalated matters.

No care for their tenants health would never rent again or recommended stay clear

Couple of small issues but apart from that everything is good. Chloe was really helpful👍

I have lived at Vida House for a couple of years. There’s been a few things that have needed attention recently, and Kesse has been really proactive and helpful with getting my issues dealt with quickly and efficiently. Can’t complain

We lived in Coombe Hill House for one year.
The best building manager we had was Ali Samir — he was truly professional and respectful. He handled all the issues we raised with great care and dedication, and resolved them efficiently.

Continued disappointment with the state of the rear garden pathways - continued security issues into the garage with bike thefts. Now we have 6 apartments as Airbnb which had caused late night music disturbance and smell of smoking of weed lingering in the some corridors. On a positive note, Kesse is always delightful and very responsive with issues and general support - 5 stars to Kesse!

I lived in Coombe Hill house for one year. At first, the building was quite disorganized, but when Ali came and became the building manager, he brought order to everything. He is very diligent and patient, even on holidays, he responded quickly and followed up on issues. Whenever a problem arose, he was very responsible. In addition, he is very friendly and always has a smile on his face.

My experience with the agency was quite frustrating overall due to poor communication and a lack of clarity around who was actually responsible for handling my tenancy termination and landlord reference. I was passed between different contacts and departments, sent multiple emails, and had to call several times before I could finally get to the right person. This created unnecessary stress, especially because my new landlord’s referencing process was time sensitive.

That said, I do want to give a special thank you to Rochelle Finn. Once I was finally given her contact details, she acted quickly, was very diligent, and handled the matter professionally. She made sure the reference was sent and helped resolve an issue that had been dragging on for much longer than it should have.

So while my overall experience with the agency was not smooth, Rochelle’s help made a real difference and I really appreciate her support.

Julia Ray (resident manager in Milton Keynes) who deals with all our queries is an absolute God send! Always goes the extra mile, is so kind and helpful and willing to genuinely listen to any problems you may have and provides actual solutions.
Can’t thank you enough Julia!

Thanks to the manager to collect my parcel it was really helpful