HD Surveys Reviews 

Had a survey done in March was all ok. Now in September I need a receipt for the survey which I never received. After untold emails and 3 phone calls still no receipt. No one replies to emails which I sent 10 days ago , have sent 5 now and nothing. Lady on phone says I’ll get so and so to call you, I don’t need a call I need my receipt, not rocket science surely . And to not reply to an email… absolutely disgusting customer service for that reason I would never recommend this company

Avoid this company. The surveyor we had didn’t seem to have a clue about anything.

We paid for a level 3 survey, however, a few things were missed (which are now costing us a lot), and a few things wrong.

Missed: sagging rotten joist in kitchen ceiling due to leak above. This is a very expensive repair which we now cannot negotiate for money off with the seller. Also missed the leaking shower tray.

Wrong: we were told solid walls, however, we actually have a small cavity. We were also told lath and plaster ceilings, though most appear to be plasterboard after all.

I contacted HD surveys a month ago about the missed problems, they are not responding. They will not take my calls either.

If you do choose HD surveys for your house purchase, be aware that the results could be total guesswork and cannot be relied upon.

My partner booked a survey with the company, and I was hesitant because it wasn't a Yorkshire-based one. However, the surveyor Franchesca went above and beyond, she rang back that evening, 8 pm, couldn't believe it, no question was a bother, she really gave us clear advice and a well-detailed report. What a credit to the company, I would definitely recommend her to anyone in Yorkshire.

Talked to Michelle after having submitted a quote request online.

Although my ourposes do not fit what HDsurveys offer. Michelle took the time to explain what would work in my case and ensured i left the call with more helpful information despite it having no impact on my decision to use HDsurveys.

This is the epitome of a person and a company with high values - if they are helpful despite you not being able to use their services, they will definitely do all it takes if you do become a customer.

Great experience!

Sasha was amazing.
Excellent service from start to finish

Booking was really easy they contacted me back on the same day as enquiry. They contacted the estate agents to book the appointment the same day. The survey was thorough and the report was back to us within a week. The report was easy to read and very detailed I would definitely recommend this company

The process was seamless, with a thorough result. Excellent value for money!

Comprehensive report and finalised in a timely manner. Good communication through out

The office was very quick in organising and contacting all the relevant people when organising the survey.
(The property was let through a letting agent)
The report arrived on the 5th working day as stated.

If could give six stars I would, just great professional service, good value and great communication throughout the whole Survey process.

Very fast booking us in.
Very thorough. They were about 2.5 hours inspecting the property.
Had a follow up telephone call discussing and explaining the finds to me. Excellent value. Will use again

Franchesca was very thorough for my level two homebuyer survey. She called me immediately after completing it providing a verbal report and then in less than five working days a thorough written report was completed and included pictures. Franchesca was happy to answer all my questions after receiving the written report which helped put my mind at ease. I would highly recommend these surveyors. Excellent service provided.

L2 Homebuyers:- I was pleasantly surprised when, I received an actual phone call from Franchesca to emphasise the importance of following up on her findings, regarding the outdated electrical consumer unit as well as to discuss the report further! This phone call did not feel rushed whatsoever, she took the time to explain key points & emphasised on numerous occasions that, should I have any further questions, once I received my report/pdf...to not hesitate to get in touch! The report was easy to understand, accompanied with photos to show the points being discussed too. I was apprehensive about booking this online, being a London based company (I'm in Wakefield/W.Yorks) but, I'm so glad I did. Very impressed with Franchesca's knowledge & professionalism. She is definitely a credit to HD Surveys! Thank you Franchesca, keep doing what you do! 🙏

From start to finish, the process was seamless and efficient. The survey was completed promptly, and the report was delivered in excellent time. Franchesca, who carried out the survey, provided a detailed and insightful report that gave us a clear understanding of the property. She was incredibly helpful, responding to all our questions quickly and thoroughly. We were extremely impressed with the quality of service and Franchesca’s expertise. I wouldn’t hesitate to recommend both the company and her – truly outstanding service. We’re very pleased with the experience and will definitely be returning when purchasing again. Thank you so much!

10/10. I normally don't leave reviews but it would be wrong of me not to recommend HD Surveyors.

From start to end they were promt with replies.
Professional. Nothing to much trouble.

I would not hesitate to recommend them to Family and Friends.

Thank you

Booked HD surveys to carry out a survey on a house that I was purchasing. The service I received was excellent. Franches was very professional helpful and talked me through her findings. Would absolutely recommend and use this company again.

“Outstanding service from beginning to end. The survey was completed with an impressive turnaround time, and the report was exceptionally thorough and well-presented. Francesca, the surveyor, contacted me the same day to provide a concise yet detailed overview of the findings. Her professionalism, courtesy, and evident expertise gave me great confidence in the process. I would not hesitate to recommend this service to anyone purchasing a property.”

Great service- The turn around was quick, very impressed with the report,The surveyor Francesca contacted me same day, gave me a quick overview of everything,she was so polite and clearly experienced. Would highly recommend to anyone buying a property.

HD Surveys were great from start to finish! Really friendly and easy to deal with and gave a reasonable quote straight away. They were able to book the survey in within days and the surveyor phoned me with the results on the same day. Great service- certainly impressed!

Couldn’t recommend HD Surveys enough they was amazing from start to finish! The tracking portal is so easy to use they update you via email every step of the way the survey was booked nice and quick and we got the report back in a timely manner as well! An all round great experience