For the third day in a row I couldn’t get through to my surgery. I knew I had a chest infection and needed an antibiotic then I remembered I could call a Westfield doctor. I went on the app, booked a... Toon meer
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Having contacted Benenden Health Care over the Easter holiday when it was impossible to contact my own GP I was contacted by Health Hero who arranged a telephone consultation for me. The doctor who c... Toon meer
Bedrijf heeft geantwoord
Managed to get a phone appointment very very quickly - same day, and was emailed a prescription swiftly which was a huge help and big relief to be helped so quickly. The doctor who helped me was very... Toon meer
Bedrijf heeft geantwoord
Very professional. Listened and gave me honest and great feedback. Very punctual on my assessment call. Can't fault this service.
Bedrijfsgegevens
Geschreven door het bedrijf
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Contactgegevens
W1H 6DU, London, Verenigd Koninkrijk
- info@healthhero.com
- healthhero.com
4,8
Uitstekend
761 reviews
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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First class service!!!!
For the third day in a row I couldn’t get through to my surgery. I knew I had a chest infection and needed an antibiotic then I remembered I could call a Westfield doctor. I went on the app, booked a slot, the doctor rang me right on 11.48 and by 12.30 I was at the chemist collecting my prescription. First class service. Well done Westfield
14 april 2026
Review zonder uitnodiging
Quick professional service cannot fault
14 april 2026
Review zonder uitnodiging
Very professional.
Very professional.
Listened and gave me honest and great feedback.
Very punctual on my assessment call.
Can't fault this service.
13 april 2026
Review zonder uitnodiging
Wonderful service
Wonderful service, fast easy booking and a prompt appointment .
15 april 2026
Review zonder uitnodiging
Fast service with an extremely…
Fast service with an extremely competent doctor who listened to everything, explained the process and gave great advice.
13 april 2026
Review zonder uitnodiging
Hassle-free consultation
Hassle-free consultation, quick appointment, I am very satisfied.
13 april 2026
Review zonder uitnodiging
Service is great!
So so so great!!!! They listen! Have time! Always happy to help! Great specialists!
13 april 2026
Review zonder uitnodiging
Such an easy and effective service.
Such an easy and effective service.
16 april 2026
Review zonder uitnodiging
Very pleased
Managed to get a phone appointment very very quickly - same day, and was emailed a prescription swiftly which was a huge help and big relief to be helped so quickly. The doctor who helped me was very friendly and efficient. I was happy with the whole experience.
8 april 2026
Review zonder uitnodiging
Antwoord van HealthHero
Thank you, Joanne. We are delighted to hear you were able to secure a same day phone appointment and receive your prescription so quickly. It is great to know this helped provide relief when you needed it most, and that the doctor was friendly and efficient. We are pleased you were happy with the overall experience.
Efficient helpful service
Easy to make an appointment and speak to a g.p, they listen and give you time, and are incredibly knowledgeable, would highly recommend.
1 april 2026
Review zonder uitnodiging
Antwoord van HealthHero
Thank you, Beth. We are pleased to hear the appointment process was easy and that you felt listened to and supported. It is great to know the GP gave you time and clear guidance. We appreciate your recommendation.
My employer uses their services as EAP.
My employer uses their services as EAP.
I don't want to share too much of my personal situation but I felt like I could benefit from speaking to someone, because I'm going through a very difficult time.
My employer described the service as "50 minute appointment/session with a mental health professional" or something close to that.
I called and couldn't speak to anyone on the day and so we scheduled a call the next week. I was a bit disappointed to find out an appointment is actually only 30 minutes.
The person was late to the appointment.
The appointment felt rushed and lasted 24 minutes.
We have come to a conclusion that I should try doing things that make me feel good and also relax and do things I enjoy and just.. stop being depressed.
Having had previous experience elsewhere, I did not feel like I had a conversation with a qualified mental health professional. I felt like a had a conversation with someone who took psychology for a year, in secondary school.
I felt really embarrassed and let down but I didn't have it in me to tell them they were unfortunately unhelpful. I am just really disappointed and not sure where else to turn now.
Looking at all the glowing positive reviews here (some for some app?) I feel like I must have been really unlucky, or, maybe I'm the problem here.
Based on my own experience, I would not recommend, but why not try for yourself.
16 april 2026
Review zonder uitnodiging
Antwoord van HealthHero
Thank you for sharing your experience. We are very sorry to hear how disappointed and unsupported you felt following your appointment, especially during such a difficult time. This is not the standard of care we aim to provide.
Your feedback is important to us and we would like to understand what happened so we can review this properly. If you feel able to, please contact us at feedback.eap@healthhero.com so we can look into this further and see how we may be able to help.
Thank you again for taking the time to share your concerns.
An almost immediate appointment…
An almost immediate appointment advising that my symptoms needed to be checked urgently with my own GP. This reassured me that I wasn't wasting anyone's time and gave me to confidence to ask for a referral as I had been symptomatic for over and the GP had brushed off with antibiotics
9 april 2026
Review zonder uitnodiging
Antwoord van HealthHero
Thank you, Teresa. We are glad you were able to access an appointment quickly and that the advice you received helped provide reassurance and confidence to seek further care. It is important to us that patients feel supported and taken seriously.
It's nice that I can still go to work…
It's nice that I can still go to work even if I'm a bit poorly knowing they can help me as I can't afford time of work thank you
7 april 2026
Review zonder uitnodiging
Antwoord van HealthHero
Thank you for your review. We are pleased the service has helped you access medical support while continuing with your day. It is great to know this convenience has made a difference for you.
Antwoord van HealthHero
Thank you, Madan. We are glad to hear everything ran on time and that you found the service good.
Health care over holiday period, Benenden and Health Hero
Having contacted Benenden Health Care over the Easter holiday when it was impossible to contact my own GP I was contacted by Health Hero who arranged a telephone consultation for me. The doctor who called me listened to me and asked questions about the BP readings I had taken and advised me to contact my own GP when they opened again. Thebconsultation put my mind at ease.
4 april 2026
Review zonder uitnodiging
Antwoord van HealthHero
Thank you, John. We are pleased the service was able to support you over the holiday period when your GP was unavailable. It is good to hear the telephone consultation helped put your mind at ease and that the doctor took time to listen, ask questions and provide clear guidance on the next steps.
Antwoord van HealthHero
Thank you for your feedback. We are pleased you found the service easy to access and available when you needed it.
The consultant took her time to listen…
The consultant took her time to listen to me
4 april 2026
Review zonder uitnodiging
Antwoord van HealthHero
Thank you, Jane. We are pleased to hear the consultant took the time to listen carefully and support you during your consultation.
Prompt and efficient service.
Very helpful staff, clear website which is easy to navigate, Good value for money. Gives me security to have Benenden as I can easily access a telephone appointment with a GP and get help and support with hospital referrals
6 april 2026
Review zonder uitnodiging
Antwoord van HealthHero
Thank you, Julie. We are delighted you found the service prompt, efficient and good value for money. It is great to hear the website was easy to use and that having access to GP appointments and referral support provides you with reassurance.
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