healthybenefitsplus.com Reviews 

Used through several DSNP insurance brand names. Just filed a Medicare complaint on HealthyBenefits yesterday (10/27/25). Supervisor Holly told me I could pay Spectrum Mobile with my U-card. I made a payment on 10/03/25 off my U-Card. Spectrum Mobile aent it back, supposedly with a wrong account number on 10/08/25. I then get a call from Holly on 10/15/25 to check about the status of the returned payment to my U-Card. A ticket had to be made with Spectrum Mobile. Holly said that because Spectrum Mobile sent an email disconnection notice, they would pay Spectrum Mobile with a Credit Card, the only way to get Spectrum Mobile to get a payment... even Walmart bill pay is not accepted. I was told on 10/20/25 that "Bill Pay Escallation" was going to do that 1-time payment by card. Now on 10/27/25, I was on the phone with Supervisor Nick in the USA, Healrhy Benefits refused to pay the bill that they said they would. They claim its because no medical need is needed for the Mobile phone. I disagree, as I have telemed, due to various disabilities. They renigged on what they were going to do. HealthyBenefits/HealthyBenefits Plus HAS PAID prior cellphone bills. Supervisor Holly said they had an agreement, which Spectrum Mobile was not honoring. Because of this I will lose my phone line on 10/31/25 AND get a credit hit, for something NOT in my control. I did everything on my end. HealthyBenefits/HealthyBenefits Plus dropped the ball. Now I must needlessly suffer for their actions and lack of care.

Wellcare OTC with Healthy Benefits is the worst. They changed from Walmart to Amazon without notice or choice for us to chose the provider. Amazon screwed up my first order, but what's frustrating is they don't provide sizes, ie. Compression socks. I ordered 3 different types, and not one description said they were L\XL. I had to buy them before finding out. There is Not a function to ask questions, either. They also do not provide tracking. Amazon directs you to check your app. Once you get there, there is no additional information. They told me by email, I would receive an email when my order is shipped. I not only didn't get that email, the order arrived a day earlier than projected in the first email. That might sound like a good thing, but if I wasn't home, someone could have taken if off of my porch before I even knew it was delivered.

I recently changed to Humana and some things are good, some not so good.I wish the scanner was a separate app and would just continue.I get very frustrated with it when I'm in the store first I have to open it and then I have to keep logging in to get back into it if I don't use it immediately. i attempted to buy deodorant at sam's which was a four pack and that was denied. i just wish the scanner were a separate app that might help a whole lot.Some stores make it difficult to log in to the site. and tell me why I cannot use it at sprouts.I can use it air dollar general but not at sprouts which sells good food.

Bigmansr51
This app is definitely not for elderly customers the login process is frustrating and not at all user friendly this app is garbage and the tech team should be unemployed 👎😎

one star is too high. this app does not work and will give false reading. the scanner part worked one time and died. and so called approved items were not accepted at check out.

They are not going to improve they're set in their ways that's obvious! I'm having the same exact problems as everybody else and what they said in their reviews!! Customer service is lousy, you wait on hold only to be either hung up on, re-routed to someone or something else. You might be told that it's resolved only to find that it isn't and you (I) keep trying over and over and over again to resolve the issue on your (my) own but it never gets resolved!!! Yes the prices yes are ridiculous! I paid twice as much than I would at Walmart!!

EVERYTHING COST TWICE AS MUCH! THIS IS ABSOLUTELY NUTS. I'M GOING TO POST THIS ON X TO LET AS MANY PEOPLE AS POSSIBLE TO KNOW WHAT A RIP OFF THIS IS. $6.32 FOR NOSE SPRAY. SAME THING AT WALMART IS $3.32. AND YES, I'M YELLING!

The app is terrible, multiple glitches. For example, you have to try again and again to put an item in your cart and when it finally adds the items you can’t check out because it says “the price of an item has changed” but doesn’t tell you which item. I tried emptying my cart and replacing the items but it loads with the same price and again says “the price of an item has changed.” The functionality required of this app is simplistic. It should work flawlessly.

Minus zeros if I could rate that low. I have been working with HB help (or should I say ‘helpless) folks for over a year to gain total access to website and to change incorrect address. I have pages of notes from my communication with HB. At least 5x they were supposed to correct my address and as of today it’s still incorrect. My insurer is UCare in Minnesota and they are wonderful people, but this app is a POS and so is their customer service. I only wish there was an alternative so I could have full access to the benefits I an entitled to. As if anyone from HB will ever read my review…

The app quit working. When I called customer service by phone, Jordan told me that my phone was having hardware issues. My phone works fine. Jordan had me go to the website for healthy benefits Plus. There, my phone worked fine, and I logged in with no problem. On the app, I still can't log in. They suck!

Attempting to activate my husband's card which was a replacement card. I get, "Info does not match our records". Using website, the numbers do not match. Previous order in April, and now can not order. Tried to call C.S, and they are closed! Recording states that normal hours begin at 8AM...excluding holidays. Does not state time zone. It is 9:04 AM on Sat. and I can't get help. Very frustrating! NOW ATTEMPTING TO SUBMIT REVIEW...NOTHING IS HAPPENING!!!!!

The website is really awful. It's like something from 30 years ago. Every single item I ordered-- When I got to the checkout these items all ended up having a higher price. Just awful. It doesn't take a genius to fix these problems on the website.

Horrible !! Always a problem with the website and accessing the online catalog. Such a headache every time I try to use my benefits. The people you speak with on the phone are clueless and ask you the same dumb questions every time. I've decided to just stop trying to use the healthy benefits I'm entitled to. I'm so sick of wellcare and there Horrible customer service 😒

Horrible. I am stock on a perpetual loop trying to log in. ZERO STARS

Inconsistency between app data and checkout process. Scanner shows items as eligible, but checkout does not. Credit amount shown as available not recognized at checkout. Feedback process on app and on website non-functional.

Your website is CRAP!! I've tried all day to pay my utilities and I got in once and when I clicked "make payment" it didn't go through. I'm fed up!

Uhc of maine 171.00 been using my balance until today my balance which i cannot use 143.76 tryed been trying to buy cough medicine denied twice same as trying to buy milk too I give up these guys stop my app from buying anything at randalls hell with them can't use it at other stores too

The website is ridiculous. It seems like every item that I want to purchase is out of stock. The majority of the items come from amazon, but the card cannot be used on the Amazon website. Go figure. For in-store shopping, there is supposed to be a barcode scanner, however it is non-existent on the website. Any purchase that's made in store has to be checked at the checkout counter. For those of us who have Mobility issues, having to drag something to the checkout counter, for example a walker, is ridiculous. If it isn't covered then we've just wasted our time. Why can't the app have a product code scanner where the product can be scanned well it is still on the shelf. Customer service is not existent. When I sent an email asking for information, I received an email back asking for my name card number and some other information. Now one would think that when I email from my account, they would have all of that information.

Whoever they use to ship out items to my area screwed up and gave me the wrong items. Healthy Benefits has been nothing but awful about the entire experience. They asked me for information and their inbox has been full since. I can't get through to them if I wanted to. I doubt I'm ever going to get the food items I needed. Or the credits back at this point. I've gone to my insurance directly at this point, though I have little faith they will help either because it's United Healthcare, but that's a different can of worms. Also, their website is absolutely atrocious to navigate, it feels like it was such an afterthought. I want to rate this program higher for existing, but they don't even really offer that "healthy" of options anyway, so that's another star off. I'm just...disappointed.

Healthy Benefits App is the worse I have ever had to deal with - My facial recognition stopped working - couldn't login with my password or email saying one or the other wasn't known - I reregistered to no avail - bottom line - I think Humana does this intentionally so that we can't spend the money we get on the flex cards - this was the most frustrating experience ever and when I called customer service - the ladies i spoke to could not offer a working solution for me to get into the app or even shop online so all in all if I could I would give this review a negative 100 - I was a member of Aetna last year and never had this problem shopping with my flex card - shame on you Humana and Healthy Benefits for making this a horrible experience for your customers