Hearing Wales Reviews 

Very professional and friendly, highly recommended. Amy and Adele are lovely.

Big shoutout to the person I spoke to on facebook messenger (I think it was megan) for managing to get me a super last minute appointment for a ear wax removal. She was incredibly helpful and very easy to talk to.
Also a big shoutout to Ed, the guy who cleaned my ears in the appointment. Lovely guy and the service was fantastic.

I have never had poor service from Hearing For Wales and they have always been flexible when they could not carry out a proper ear cleaning due to myself not remembering to put enough olive oil in both ears. They have been very thoughtful in not charging me twice and have been very helpful in allowing me to book another appointment. I would happily recommend Hearing Wales to anyone.

Excellent and friendly service

Very friendly staff. Audiologist explained things well. No pressure sales at all. Professional in every respect. Highly recommend.

I was so impressed by the excellent customer care I received at my consultation last week . I had a lovely welcome from reception and the consultation was so detailed. He took every care to ensure I understood each step of the assessment and put me at ease with his kindness. I find it amazing that this service was free! It was so in depth and professional and I felt very grateful for the whole experience.

I had my first hearing test with Hearing Wales today. The staff were all very friendly and helpful. The audiologist put me at ease and answered all my questions. Modern facilities and a comfortable setting. I would definitely recommend them. Thank you Hearing Wales and thank you Sophia 🙏

Friendly and professional service, from the booking of the appointment to the ear procedure. At the appointment, the procedure was explained and I knew exactly what to expect. The issue with my ear was resolved. Have used this company twice now and will not hesitate to use them again

Lovely friendly staff and competent friendly audiologist

Very friendly and very helpful,went out of their way to help me out,would recommend to anyone- thank you both

Made very welcome on arrival by Nichola at reception.

Sophia (audologist) introduced herself, discussed prevous visit, asked if there were any issues and explained procedure.
Very engaging, informative and communicative. I was made to feel relaxed and at ease throughout the procedure. A wholly enjoyable experience!

Very nice comfortable place.
Greeting from the receptionist was very friendly and welcoming.
Sophia my audiologist was very friendly and knowledgeable. I felt extremely comfortable throughout my visit.

Very helpful and professional. Went for a free hearing test - the audiologist explained everything clearly and put my mind at rest regarding some symptoms I’d been experiencing.
Excellent service, lovely staff and will be recommending them to friends and family.

Service amazing and totally professional. I was looking for a new set of surf ear plugs and they used my old impressions to get me a second set. They checked my surfers ears and set me up with the plugs. Any water sports people, go straight to them.
Thanks guys
Dave Webster

My hearing aids are really excellent and this annual checkup and clean is so helpful. Dead on time appointment, knowledgeable and helpful assistant, aids which are no trouble [so far] -- apart from the price what's not to like??!
Mid July 2026

Hearing wales - Newcastle Emlyn give excellent care at initial contact and again with follow ups and problems (loosing my hearing aid).
Support is really good and thorough thank you Amy & Adele

Even when you muck up their day by missing your appointment, the team at Newcastle Emlyn are absolutely fantastic. You get a good job, professionally done, with kindness and thoughtfulness. I would recommend them to anybody.
William

I initially got hearing aids from Hearing Wales approximately 8 years ago. These worked v. well until recently when I damaged one of them. Rather than suggest I get new aids, attempts were made to repair the damage despite their age.
A month ago l decided to get another pair. The latter have now arrived and been fitted. They are easy to use and very effective.
Throughout my dealings with the company they have always been genuinely supportive and friendly.. Visits have been made to my home whenever necessary. Both the product and the service have been excellent.

Great customer service and friendly helpful staff.
The staff in Swansea branch are always on hand with helpful advice and will address any issues. Great communication and end service

Going the extra mile! Amy has such a vast amount of knowledge and patience and explains things so I can understand clearly. Adele is lovely and helpful too.