Avoid Marlon Williams at all costs
Avoid Marlon Williams at all costs.
Where to begin? We engaged Marlon to complete a bathroom refurb and to replace our boiler from a system to a combi. Two days before the agreed start date, having agreed a price and ordered all of the materials / fittings, he revised his quote upwards by nearly 100%. With all of the materials filling up our flat we felt we had no choice but to press on. Once started, the problems were never ending - consistent delays, him not showing up at agreed times (and often not at all),several issues with the quality of his fit out work (which he rushed to fix without us forking out more money) and an overall complete lack of respect for me as the customer. To add insult to injury, he made two further requests for additional (material amounts of) money. In the end, the job had taken 3 times longer than he’d quoted us and was double the price.
Unfortunately it’s not just Marlon that’s the issue - his ‘team’ are absolutely woeful as well. One person called Ash is honestly the worst trades person I’ve ever met (from what I observed, he did not appear to have even basic plumbing capability).
Within around 2 weeks of completing the work, one of his fittings (shower pump) stopped working. Given that Marlon’s quotes provide a 1 year warranty, we re-engaged him to come out to fix the pump… that was 5 months ago and he is still yet to fix the issue.
So… to anyone considering employing Marlon Williams please avoid him like the plague - do yourselves a favour and look elsewhere.
Oh and finally… we have reported Marlon to the building / trades watchdog who we are hoping will look into him properly so others do not have to go through what we had to.
