HED wheels are the best and I've used mine with various updates for the past 15 years in all my triathlons. Aero and totally stable in any wind strength. And HED customer support has been so welcomi... Toon meer
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HED has been my wheel brand of choice for more than 20 years because they are always quietly leading the industry (e.g., wider rims, toroidal profiles, cross wind stability,…). I just bought the l... Toon meer
Bedrijf heeft geantwoord
My HED front wheel broke a spoke for no good reason and I was stranded on my bike in a remote location for 4 hours on a cold December day. HED charged me to repair my wheel and I have been distrustfu... Toon meer
Bedrijf heeft geantwoord
Chad Myhre was exceptional! He responded instantly and constantly kept me informed of what was happening. He answered every question I posed to him. It was wonderful to deal with a customer service... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The leader in carbon wheel technology. A family owned and USA-based company creating the best bike wheels. Adapting for each terrain, for each rider – is a process we don’t take lightly. From design to production, we address every aspect of bike wheel performance, from aerodynamics to weight and stability. Our expertise. Your advantage. Unlock next-level speed with HED wheels.
Contactgegevens
1735 Terrace Drive, 55113, Roseville, Verenigde Staten
- 888-246-3639
- news@hedcycling.com
- hedcycling.com
4,1
Goed
39 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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HED wheels are absolutely the best I've used…
HED wheels are the best and I've used mine with various updates for the past 15 years in all my triathlons. Aero and totally stable in any wind strength. And HED customer support has been so welcoming, helpful and completely informed on all their products, making purchasing and race day choices so much easier.
5 maart 2025
The wachers whit rubber do not seal…
The wachers whit rubber do not seal well and are not strong enough to resist to the spoke tentionnig procrdure
22 januari 2025
My HED front wheel broke a spoke for no…
My HED front wheel broke a spoke for no good reason and I was stranded on my bike in a remote location for 4 hours on a cold December day. HED charged me to repair my wheel and I have been distrustful of HED since this incident. I have now purchased HUNT wheels to replace the HED wheels as result. HED is also no longer supporting traditional campy cassette bodies and this is very bad.
20 januari 2025
Antwoord van Hed Cycling Products
Hi Mark,
Thank you for the feedback and for riding HED. We are sorry to hear your experience impacted your trust in our brand.
We offer the updated Campagnolo N3W freehub bodies on most of our current wheel products. N3W is the updated Campy standard design.
Best regards,
HED Cycling Support Team
Antwoord van Hed Cycling Products
Hi Salomon,
Thank you for the kind words. We are happy you are enjoying your HED wheels. Wishing you many fast & reliable miles ahead.
Not impressed
First, I'm not sure why I'm receiving this now. I purchased a wheelset about a year ago. Second, that wheelset came with the wrong valve stems (too short for the rim depth as confirmed by HED). Upon calling HED, I was told that I'd receive replacements. Over a month later, still no replacements. I guess I'm not important.
You've got really nice people and really slick marketing material. However, without exectution, I have no reason to consider HED for future purchases. Whatever the outcome of this experience, I will most certainly let all my fellow cyclists know how it pans out.
By the way, I'd still like to receive the valve stems.
Mark
3 januari 2025
Antwoord van Hed Cycling Products
Hello Mark,
You received this message because we automatically send a delayed review request after a shipment has been fulfilled.
At this point, we are going to assume the original package was lost in transit. We will arrange for a replacement package to be sent out immediately using a different carrier to avoid any further delays.
We sincerely apologize for the inconvenience and the frustration this has caused. Thank you for your patience, and please don’t hesitate to reach out if you need anything further.
Best regards,
Andrew Hed
HED Cycling
Antwoord van Hed Cycling Products
Hi Patrick, thank you for the kind review. We are happy you are enjoying your HED wheels. Wishing you many great rides ahead.
Easy transaction and fast shipping
Easy transaction and fast shipping. Rims built up nice and easy and ride great!
20 september 2024
Antwoord van Hed Cycling Products
Hi Michael,
We appreciate you taking the time to leave a review. It is great to hear the ordering process was easy, shipping was quick, and the rims built up smoothly. Even better to know they are riding well.
Thank you for choosing HED.
Best regards,
HED Cycling Team
Thank you for your sincere support.
We had wheel problems and consulted with the manufacturer, who responded quickly and sincerely. I am very grateful.
12 augustus 2024
Antwoord van Hed Cycling Products
Thank you for sharing your feedback. Our records indicate we responded via website chat and phone. On July 1st, we provided our maximum PSI standards, which are also published on our product pages, and you confirmed that these limits were exceeded. We remain committed to continuing this conversation through our official support channels to work toward a resolution.
The best ANY road riding experience!
From fast road at 33psi to fast gravel at sub 30psi. Incredible ride and speed!
22 juli 2024
Antwoord van Hed Cycling Products
Hi Chris,
That is awesome to hear. Thank you for sharing your experience and for choosing HED. Enjoy the speed.
Best regards,
HED Cycling Team
Great Durable wheel Sets!
10 juli 2024
Antwoord van Hed Cycling Products
Hi Forrest,
Thanks for leaving a review. We are glad to hear your wheelset is delivering the durability you expected. Appreciate you choosing HED.
Best regards,
HED Cycling Team
100% Satisfied
A HED family member actually picked up the phone and talked with me, answered all of my questions and made sure I was good to go. 100% satisfied.
20 juni 2024
Antwoord van Hed Cycling Products
Hi Charlie,
Thank you for taking the time to leave this review. We are glad a member of our team was able to answer your questions and make sure you were set up properly. That level of support is important to us. We appreciate you choosing HED.
Best regards,
HED Cycling Team
Here’s the deal great except for compatibility these days with the old and the new traditional Brakes
Here’s the deal. I really like your products, but I’m having trouble with obsolescence.
I wore the rim out completely on one of the deep dish, we searched the lawn and wide to find a new rim and I rebuilt it on your hub 24 spoke to make an 11 which I can’t seem to find any more of.
So I’m preparing to maybe have to take that bicycle back to Ten
Because at 10, you still have the Tri book available around?
If you have any other solutions for my problem, please let me know. Then I can give you full rating.
17 juni 2024
Antwoord van Hed Cycling Products
Hi Lincoln,
Thank you for the detailed feedback and for riding HED. We understand the challenges that come with legacy rim brake and older hub compatibility as standards evolve.
We would like to look into your specific wheel and hub situation and see what options may still be available.
We appreciate you bringing this to our attention.
Best regards,
HED Cycling Team
Antwoord van Hed Cycling Products
Hi Juice,
Thank you for the great review. We are glad you are enjoying the product and appreciate your support.
Best regards,
HED Cycling Team
Great product and service
7 juni 2024
Antwoord van Hed Cycling Products
Hi GT, thank you for the great review. Glad you are enjoying the product and service. We appreciate you riding with HED.
Antwoord van Hed Cycling Products
Hi David,
Thank you for the review. We are glad to hear you are happy with the quality and that everything is working as expected. We appreciate you riding with HED.
Best regards,
HED Cycling Team
Disc Wheel, stem sold separately I guess, customer service silent
Purchased a disc wheel. Shipped out very quickly. However, it didn't come with a valve stem and I inquired via the email for support and got no answer. So, I then ordered a stem separately and had to pay $15 shipping and it arrived damaged and unusable so I reached out again to support and again got no answer. Great looking wheel, cant wait to ride it, big fan of HED wheels. Just disappointed in the lack of customer service.
28 mei 2024
Antwoord van Hed Cycling Products
Hi Chris,
Thank you for sharing your experience. We are sorry to hear about the missing valve stem, the damaged replacement, and the lack of response from our support team. That is not the experience we want for our customers, and we appreciate you bringing this to our attention.
If there is anything we can help with, please feel free to call us at (888) 246-3639.
Best regards,
HED Cycling Team
The wheel arrived very fast and the…
The wheel arrived very fast and the delivery was very precise.
28 mei 2024
Antwoord van Hed Cycling Products
Hi Miklos,
Thank you for the review. We are glad to hear your wheel arrived quickly and the delivery went smoothly. We appreciate you choosing HED.
Best regards,
HED Cycling Team
Antwoord van Hed Cycling Products
Hi Steve,
Thank you for the review. We are glad to hear shipping was fast, communication was responsive, and the product met your expectations. We appreciate you choosing HED.
Best regards,
HED Cycling Team
Quick and impressive repair service
I needed a HED product repaired that was damaged in an accident. They were accommodating and really efficient in getting the repair done quickly and did an amazing job.
31 mei 2024
Antwoord van Hed Cycling Products
Hi Rick,
Thank you for taking the time to leave this review. We are glad we could help get your wheel repaired quickly and back on the road. We appreciate your support and are happy to hear the experience met your expectations.
Best regards,
HED Cycling Team
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