Hedon Reviews 529

Had issues with my order, exchanged several emails with Anne and Gine. Support is great. They live up to the brand's name and made sure that your concerns, issues, etc., are all accommodated and resolved accordingly. They are both great and superb. The helmet is also stunning. Will surely recommend this helmet to other.

Lovely helmet. Quality. 5 stars

Wonderful shopping experience, magnificent staff service !. The quality of the helmets is unmatched. I am very happy and will buy from Hedon again soon !.

I received a recommendation for the Hedon helmet I purchased from ChatGPT. My requirements were a perfect match for the Hedon brand. The Hedon helmet I bought is very well made. The after-sales support regarding my questions about the visor I ordered was excellent. I wear glasses, and the Hedon team gave me very good advice. After the start of the new season, I'm considering getting a full-face helmet from Hedon to complement my current open-face helmet. Hedon team: keep up the good work!

Ich habe sehr lange überlegt, ob und was ich zu meinen negativen Erfahrungen mit Hedon abschließend sage.
Ich war wohl einer derjenigen Kunden, die einen der letzten Epicurist 1 Helme direkt bei Hedon gekauft haben. Ich wusste allerdings nicht, dass bereits ein neuer Helm in Vorbereitung war. Man sagt es mir auch nicht. Nur wenige Monate später benötigte ich wegen einem Kratzer ein neues Visier. Bereits zu diesem Zeitpunkt gab es keinen Ersatz mehr, weder bei Hedon noch im Sekundär Handel. Zuerst vertröstete man mich über Monate. Nach langem Hin und Her hat mir der Support dann einen Epicurist 2 mit Rabatt angeboten. Das Visier des neuen Helm sei nicht abwärts kompatibel und Ersatzvisiere für den ersten Helm würden nicht mehr angeboten.
Das ist die sprichwörtliche „Notlösung“, die bei einem 600-€-Helm eigentlich eine Frechheit ist. Ich sitze nun auf einem Helm, der seine Hauptfunktion verloren hat. Dass man den ersten Epicurist in dieser bescheidenen Situation nicht einfach zurücknehmen wollte, ist ein Armutszeugnis für den Hersteller-Support. Meine Erfahrung: Bei Hedon handelt sich wohl eher um eine Lifestyle Boutique als um einen soliden Hersteller, der auf einen nachhaltige Zufriedenheit seiner Kunden setzt. Da nutzen all die schönen Materialien gar nichts, wenn der Helm innerhalb kurzer Zeit nichts mehr wert ist. Noch ein Hinweis: Druckknöpfe zur Befestigung eines fixen Visier sind nicht vorhanden. Nach der Demontage des Klappvisier zeigte sich, dass Hedon zur Befestigung einfach vier Muttern nachträglich in der Helmschale gebohrt und verklebt hat. Dabei wurde so unsauber gearbeitet, dass eine Nutzung ohne Visier einfach nur schlimm aussieht und ebenso ausscheidet.

Wonderful company with wonderful products. Worth every penny.

Awesome
Communication - Prompt Turnaround. Seamless

Very good communication and a superb product ..very happy 😁

Had an issue with my order and the customer service team was very helpful.

Thanks Anne.

Speedy delivery from the UK to Germany. Shipping costs are at the high side.

I've used many Helmets over the last 35 years but the Hedon helmet is just a level above anything else I've ever worn!

Is this company even for real to do business outside UK?

I am in USA, on January 24th 2026, placed a regular full face helmet order on HEDON website (not a sample, last chance or final sale). I received the HEDON Helmet as ordered and wearing it, I needed a size up.

Contacted customer support, who indicated they have now discontinued that specific color of helmet and to choose an alternative in the same category / range for exchange.

I & HEDON agreed on the exchange model, I was asked for pay for international returns shipment which was done. HEDON acknowledged the payment receipt and confirmed model / size that will be exchanged / sent.

The Courier already picked up the helmet from me and post that HEDON sends an email I need to pay extra $$$ to get my exchange.

Port out the customer service department, I had ridiculous prices trying to sort out a very small problem. Eventually sorted but only after a lot of pushing, and we are talking about £10

Responsive customer service. Helped me find the helmet I wanted, worked through online/in stock discrepancy.

Customer service was timely and professional. The helmet was pure artwork.

Brilliantly made ,first class Helmet
Quiet ,comfortable and looks amazing
If you want the best then Hedon is the one to buy

The team here are beautiful people, so helpful, go the extra mile and care about their customers, stories and just take the extra time to reply and go out of the way for you! You truly feel appreciated and, they care about craft, it's second to none! The best company I have personally had dealings with in the past few years, so thank you! When buying my partners helmet they went above and beyond and helmet itself was 100/100! Thank you team Hedon, from one business owner who appreciates the personal touches and art of your designs! Shout out to Anne also, she was grand.

Customer service at Hedon is top-notch. I've purchased a couple of helmets from them, and each time the experience has been fantastic. Packaging and delivery have been excellent, and the helmets are works of art.

Great people great product! Will be a longtime customer.

Fabulous helmet, very high quality. Customer services very helpful