Heritage South Community Credit Union Reviews 

Customer Service couldn’t be any better.

The Loan Officers have always been knowledgeable and prepared to make the process transparent and streamlined. First Class all the way!

Drive Thru Customer Service is just as efficient and effective providing accurate and reliable service.

I love Heritage South! They made it easy to refinance my auto loan, saving me money every month. They also helped me with refinancing my mortgage. It was a bit of a unique situation, but they worked with me to get it right. I also love that they have real people working in their branches and I don’t have to talk to machines.

Everyone is kind and have good security measures to protect your money from being taken by scammers.

Helpful, kind, personable people. More like an Ole’ Time Hometown local Bank use to be. Fair and willing to help meet you needs and work with you.

Overall the experience has been good. However, the new mobile banking app leaves a lot to be desired. There is absolutely too many steps and choices for logging in. Also, once at the dashboard new pop ups that are unnecessary.

Tremendous service, friendly staff. The team has always been helpful to me and my family through all of our lending needs, offering assistance and guidance when others would not. We appreciate the wonderful service over the years and look forward to many more!

Everyone is so nice! They have really come through for me when I needed help!

I am always kindly and respectfully recognized and greeted as a CU member. Transactions are handled efficiently and correctly. HSCCU has been, and will continue to be, an important part of my financial planning and business process.

I have been banking with HSCCU since 1999 and could not imagine going to any other banking institution. Great service, wonderful people, kind and caring staff. They are the best!

Their security is awesome. They have always been there when I needed a loan. And they are always very friendly and helpful.

Fast and friendly service and always on top of things such as fraud or any other issue

I have been a member since 08/2012. I have always been treated with the upmost respect, have always been helped with any questions or concerns I have ever had with a sense of urgency and have always referred everyone to become a member with HSCCU. I may be partial but you all at the Lewisburg, TN branch deserve a raise & a bonus for being the ABSOLUTE BEST!!!

We have been with HSCCU for over 30 years. And when you say you help where others won’t is so very true. You have helped our family many times over the many years and we are so thankful to have a Credit Union like HSCCU.

Always friendly faces and helpful when we have questions

Heritage South is a great credit union. I have been a member for over 25 years. They have really grown and expanded in recent years, but they still maintain that small, hometown feeling that is so important in a financial institution. Their employees get to know their members, so you feel like a friend when you interact with them and not like you’re talking to a stranger or a detached person who is just there to collect a paycheck. I feel like they handpick their employees very carefully for that reason. As far as services they offer, I am very impressed. They have a great mobile app that has all the bells and whistles you could think of. And they’re adding new services all the time! That says a lot about their willingness to accommodate the financial needs of their members and keep up with an ever changing industry. I recently contacted them to add mobile deposit service on one of my accounts, and the employee had it done before we even ended the conversation. Couldn’t ask for better, quicker service than that!

The help I receive from Patsy. The Lewisburg office and the girls on my account on my phone. I wish yall would open an office in Pulaski.

Do not not pay same charges every month

Lewisburg branches have the best loan officers. Shelbyville has great customer service and drive-thru. The mortgage dept needs a lil more CSR.

I would love to have my loans with my main bank account but I will not try getting a loan where I have to pay to have the application processed. I think if you advertise we help when others will not then you do not need to charge for the application because that truly is not helping. I tried to get a car loan a couple of years ago had been banking for years at this bank when they said 25.00 application fee I said ummmm no thank you.