My bathroom drain became blocked. Hero Plumbing inspected the problem and gave me a quote for $15,000. Because the work involved my downstairs neighbour I didn’t want to waste time by asking... Toon meer
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I had bit of an issue at first with the quality of work, once i expressed my dissatisfaction the owner himself came out to make sure things were perfect. He didn't just "fix", he conquered. He cam... Toon meer
Dealing with Hero Plumbing was such a disaster I will just provide a copy of the email I sent them for context. There is lot more I could talk about. Get a second quote, you might be sur... Toon meer
If it wasn’t to the Heros coming out to fix the gas heater in my home, i don’t know where l’d possibly be ! There was a smell lingering in my home when ever I had my gas heater on it was 10pm when I g... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Loodgieter
- ook in
- Airconditioning reparatieservice
- Gasbedrijf
- Gasfitter
- Rioleringsdienst
- Warmwatersysteem leverancier
Geschreven door het bedrijf
Local Plumber in Sydney We are the Trusted Plumbers | Hero Plumbing & Gas Heater Service Sydney Here to Save the day – quality and talented Plumber Sydney. Our vehicles are on the road round the clock, and our team of expert master plumbers will rush to your location in record time. These service vehicles have all the necessary technology and tools required to get the job done quickly. You will find that our local Sydney plumbers that visit your property will be uniformed and will carry an ID.
Contactgegevens
Australië
- heroplumbing.com.au
2,9
Gemiddeld
25 reviews
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Exorbitant rates
My bathroom drain became blocked. Hero Plumbing inspected the problem and gave me a quote for $15,000. Because the work involved my downstairs neighbour I didn’t want to waste time by asking different companies for a quote. The tradesmen of Hero Plumbing were polite, professional and competent. However, let me describe the actual work involved:
Day 1: onsite assessment 1 hour.
Day 2: unblocking the drain 4 hours.
Day 3: plastering the ceiling downstairs 3 hours.
Day 4: painting the ceiling 2 hours.
The entire project took 10 hours to complete. For this I was charged 15,000 which translates to 1,500 per hour.
I am a registered nurse looking after very sick people and occasionally get to save lives for $50 per hour. It takes me two full months, 300 hours, to earn $15,000.
I think the situation with tradesmen charging astronomical fees is completely out of control in Australia and the government should closely examine these practices affecting us ordinary Australians.
My review presents the facts from a customer’s perspective and I acknowledge that the company in question may have a different point of view. I would like to close this review with a positive feedback: the tradesmen working on the site were professional and did a good job.
However, to charge $1,500 per hour is completely unacceptable and I would strongly urge all potential custumers to find a plumbing company whose quote is more reasonable than the one given by Hero Plumbing. I will never do business with this company again.
22 juli 2026
Review zonder uitnodiging
I had bit of an issue at first with the…
I had bit of an issue at first with the quality of work, once i expressed my dissatisfaction the owner himself came out to make sure things were perfect. He didn't just "fix", he conquered. He came in and even offered to re-gas my A/C, i got that done.
I really appreciated how they came on time, actually cared about my feedback and paid attention to detail.
I don't think my experience could have turned out better.
5 september 2024
Review zonder uitnodiging
Best plumping company reliable and good…
Best plumping company reliable and good prices
15 april 2024
Review zonder uitnodiging
Nathan was on time and in the morning…
Nathan was on time and in the morning we didn’t have to wait around . He was courteous explained everything to us really well . We would recommend this company and Nathan for their prompt service , keeping us informed and Nathan is a very nice person .
2 april 2024
Review zonder uitnodiging
Hero gas heated service and tepair
Fast, efficient and competent.
Great service and repair and their employee was superb.
28 maart 2024
Review zonder uitnodiging
Friendly professional service
Friendly professional service, happy to accommodate any requests
26 maart 2024
Review zonder uitnodiging
Hero Plumbing Service
Quick response from the team. I sent a message the night before then got the service done the following morning. Highly satisfied with the service. Nathan was clear and detailed with the plumbing repairs conducted. 👍
19 februari 2024
Review zonder uitnodiging
Antwoord van heroplumbing.com.au
Hello Ian!
Thank you for taking the time to share your positive experience with Hero Plumbing! We greatly appreciate your feedback.
We're delighted to hear that our quick response met your needs, and we're especially pleased that Nathan provided clear and detailed plumbing repairs. Your satisfaction is our priority, and your "👍" means a lot to us!
If you ever have more plumbing needs or any questions, please feel free to reach out. We look forward to the opportunity to serve you again in the future.
Best regards,
Hero Plumbing | Heating | Cooling | Electrical.
Great service and a competitive quote
Great service and a competitive quote. Both Trent and Milard were professional and friendly. The job was completed quickly and to a high standard. Loved the check over of all our plumbing at the end of the service with some great recommendations of things to improve. I will definitely be using Hero Plumbing again
6 februari 2024
Review zonder uitnodiging
Antwoord van heroplumbing.com.au
Hi,
Thank you for taking the time to leave such a positive review! We're thrilled to hear about your satisfaction with our service, the competitive quote, and the professionalism of Trent and Milad.
It's fantastic to know that the job was completed quickly and to a high standard. We appreciate your recognition of our thorough check-over and recommendations for improvements. We're committed to providing not only effective solutions but also valuable insights to enhance your plumbing system.
We look forward to the opportunity to serve you again in the future. If you ever have more plumbing needs or questions, please feel free to reach out. Your trust in Hero Plumbing is greatly appreciated!
Best regards,
Sam (Owner).
Efficient & Professional Service
Nathan and Trent were amazing - punctual, professional and efficient. They helped install my appliances and extended our waste pipes/hoses as needed. I'd definitely recommend the team at Hero plumbing!
25 januari 2024
Review zonder uitnodiging
Antwoord van heroplumbing.com.au
Hello,
Thank you for the rave review! 🌟 Nathan and Trent are truly heroes of efficiency. We're delighted to have earned your recommendation. If you ever need plumbing superstars again, you know where to find us! 💙
Regards, Sam(Owner).
AC repairs & replacement
On time, extremely professional and courteous. Job completed, area cleaned and provide full instructions on how to operate the AC unit. Went out of their way to exceed expectations
8 december 2023
Review zonder uitnodiging
Antwoord van heroplumbing.com.au
Hello,
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that our team's punctuality, professionalism, and courteous service met your expectations. It's fantastic to know that the job was completed to your satisfaction, and we appreciate your acknowledgment of the extra effort to exceed expectations.
Your feedback is valuable to us, and we're grateful for your trust in our services. If there's anything else we can assist you with or if you have further feedback, please feel free to let us know. We're committed to delivering excellent service, and we look forward to serving you again in the future.
Thank you for choosing us.
Best regards,
Sam - Owner
Finally found an honest plumber
I highly recommend this company, for the following reasons;
I got a blocked sewage and hero plumbing came an hour later. Normally, I wait a week and the tradie doesn’t show. I’ve never had that quick response from any trade before. Adam, who arrived was really professional and very polite. Did everything possible to keep the price down. He kept trying so that I didn’t have to spend more money but ultimately my sewer pipes beat him. So he had to replace toilet which cost me more. Although it cost me more, I think the prices was still reasonable considering the effort he put in. They cleaned and serviced my gas heater about two years ago as well, same thing. On time, polite and price was good too.
Their reception/admin is very quick to respond as well so they don’t keep you waiting.
10 september 2023
Review zonder uitnodiging
Antwoord van heroplumbing.com.au
Hello,
Thank you so much for your incredibly kind and detailed review. We are truly honored to hear about your positive experiences with Hero Plumbing. It's heartening to know that our quick response time, professionalism, and efforts to keep costs reasonable have made a positive impact on your experience.
We appreciate your trust in our services and are glad to have served you not only with the blocked sewage issue but also with the gas heater cleaning and servicing two years ago. Your satisfaction is our priority, and we're thrilled that our team, led by Adam, has consistently delivered high-quality service.
If there's anything else we can assist you with in the future or if you have further feedback, please don't hesitate to reach out. Thank you for choosing Hero Plumbing, and we look forward to continuing to serve you.
Best regards,
Sam - owner.
Techs are always polite and friendly…
Techs are always polite and friendly they turn up on time. Never had a bad experience with this company over three years
21 augustus 2023
Review zonder uitnodiging
Antwoord van heroplumbing.com.au
Hello Jane,
Your loyalty and satisfaction are truly appreciated, and we're dedicated to maintaining the high standards that have led to your positive experiences. If there's anything else we can do for you or if you have further feedback, please don't hesitate to let us know.
Thank you for choosing us, and we look forward to continuing to provide excellent service in the years to come.
Best regards,
Sam - Owner.
Amazing
Amazing, responsive and very professional service qith amazing team. Elena at call centre was very helpful and understanding. Nathan was so good at communicating and explaining everything that needs to happen.
One big thank you guys.
9 augustus 2023
Review zonder uitnodiging
Antwoord van heroplumbing.com.au
Hello Milica,
We are genuinely grateful for your kind words and thrilled to hear about your positive experience with our team. Thank you for recognizing Elena's helpfulness at the call centre and Nathan's excellent communication and professionalism.
Your feedback means a lot to us, and we're committed to providing amazing, responsive, and professional service to all our customers. If there's anything else we can assist you with or if you have further feedback, please feel free to reach out.
Thank you for choosing us, and we look forward to serving you again in the future.
Sam - Owner.
Very easy to book the service and the…
Very easy to book the service and the work was done perfectly within 3 hours
7 augustus 2023
Review zonder uitnodiging
Antwoord van heroplumbing.com.au
Hello Rob,
Thanks for sharing your positive experience with our service. We're delighted to hear that the booking process was easy for you and that the work was completed to your satisfaction within just 3 hours.
We look forward to serving you again in the future.
Best regards,
Sam (owner).
Excellent Service
We have been using Hero Plumbing for 2 years now to maintain our gas heaters. William the plumber who comes out is so professional and courteous. Would recommend William & Hero Plumbing for sure.
2 augustus 2023
Review zonder uitnodiging
Antwoord van heroplumbing.com.au
Hello,
The appreciate you being a valued customer for the past two years and for sharing your positive experience with Hero Plumbing and specifically with William. We're delighted to hear that William's professionalism and courtesy have consistently met your expectations.
Your recommendation means a lot to us, and we appreciate your trust in our services.
Regards, Sam (owner).
Gas fire service
Gas fire service: the service guy was prompt, polite and pleasant - he did a great job and was a pleasure to deal with.
2 augustus 2023
Review zonder uitnodiging
Antwoord van heroplumbing.com.au
Hello,
Thank you so much for sharing your positive experience with our gas fire service! We're thrilled to hear that our service guy was prompt, polite, and pleasant. Providing excellent service with a positive and professional attitude is what we strive for, and we're delighted that he did a great job.
We're here to ensure your experience with us remains top-notch.
Regards, Anna (owner).
Repair man pleasant and polite
Repair man pleasant and polite, rang before arriving
28 juli 2023
Review zonder uitnodiging
Antwoord van heroplumbing.com.au
Hello,
Thank you so much for taking the time to share your positive experience with our repairman.
Regards, Sam (owner)
Had an issue with my gas stove
Had an issue with my gas stove. Milad did a fantastic job with excellent customer service. Highly recommend
10 juli 2023
Review zonder uitnodiging
Antwoord van heroplumbing.com.au
Hello,
We're grateful you've taken the time to share your positive experience with Milad and our gas stove service! We're thrilled to hear that Milad provided excellent customer service and effectively addressed the issue with your gas stove.
Your recommendation means a lot to us, and we appreciate your trust in our services. If you ever have more appliance-related needs or if there's anything else we can assist you with, please feel free to reach out. We're here to help!
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Sam (owner).
Dealing with Hero Plumbing was such a…
Dealing with Hero Plumbing was such a disaster I will just provide a copy of the email I sent them for context. There is lot more I could talk about. Get a second quote, you might be surprised
Hi Sarah
I am absolutely devastated at your performance today. It's 6pm and you started at 7:30am and still not finished.
The Tiller has been a disaster. My place is like a rubbish tip. Dust everywhere, plants destroyed and just absolutely filthy, No drop cloth was put down and of course damaged the other bathroom.
It's really disgraceful how you treat paying customers actually any customers.
Anyway I've asked them to finish and leave. This has to be the worst experience I have encountered with a company like Hero Plumbing.
I will pay Milad when he is ready and then we are done. Please don't contact me.
I have no plans to deal with you again.
27 juni 2023
Review zonder uitnodiging
Best in the business
22 maart 2023
Review zonder uitnodiging
Antwoord van heroplumbing.com.au
Thanks for your review, and 5-stars.
Regards, Sam (owner).
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