Heze Furniture Reviews 

TV unit was supposed to be delivered between 7-10 working days from ordering. A month later and all I can say is this company's customer service is terrible.

Item was delayed in arriving at their depot - no communication provided. Ignored our emails, ignored the contact us forms, couldn't get anyone on the phone. Eventually gave us £30 refund as an apology and a promise that it would be delivered 'next week'. A week later we had to chase again, no return communication and ended up raising a dispute with my bank. Eventually got through to them and was told 'another week'. Cancelled and still waiting for a refund.

Worst furniture company we've ever used.

When choosing & designing my kitchen I received from Edyta a very professional & personal to my requirements experience and was completely satisfied & confident in our final decisions. I expressed my desire to receive the Kitchen quickly & Edyta went to every effort to ensure that this happen. I have received my kitchen today which took 7 working days for delivery. Absolutely excellent service. Porta - the delivery driver was very friendly & notified of estimated arrival time & it arrived on time as he stated. I haven’t obviously put the kitchen together yet, but I am more than confident that it will look beautiful.

I brought my kitchen from Heze and they were very helpful every step of the way from ordering to delivery.
It was very easy to contact them by telephone or via WhatsApp.
I had to make some adjustments with two doors and extra kick boards, this was due to my error and not theirs. I was not charged extra and they sent replacements without any fuss.
I would definitely recommend them and I would consider purchasing another kitchen if I undertake another kitchen in the future.
What a great company.

I recommend this furniture store!

Very nice and professional service, super smooth contact - quick responses to questions. Delivery at the highest level - punctual and careful couriers, everything arrived in perfect condition.

The entire purchase process was fast and hassle-free. You rarely encounter such good customer service. Definitely recommend!

We have bought a few items from Heze. Ottoman bed a few years ago and corner sofa bed recently. We are very happy with both products, in terms of both quality and customer experiences. While purchasing our sofa, we did not expect it to be delivered and assembled as well, but on the delivery day, we were very positively surprised that two members of staff worked tirelessly to put it together after they dropped it off at no extra charge, and left us some freebies as well! We are already planning further furniture orders with Heze!
Will recommend it to anyone!

I am very happy with the service and quality of the kitchen that I bought from Heze.
Edita was really helpful and went out of her way to ensure that we were satisfied.
Very good. :-)

Delivery excellent, I was kept informed with the time of delivery and a very friendly driver , thanks so much!

Absolutely thrilled with my experience! The Buffalo sofa is stunning, the wall slats and doors are top quality – everything looks even better than I imagined. The customer service was first-class – kind, helpful, and professional throughout. Delivery was careful and super friendly – they even took all the cardboard packaging with them! One big WOW from start to finish. I’ll definitely be back soon – next up: bathroom, kitchen, and a coffee table!
Prices are very competitive – highly recommend

I was very impressed and happy with the service provided by Heze when I placed an order with them, actually twice from them. Good quality kitchen and excellent customer service which helped me complete my kitchen project. Will use their services again definitely 💯.

Great quality of display cabinet I ordered. Delivered by Piotr, friendly person and really good contact with him. Well-recommended.

Excellent service thank you, great communication thrpigjt and super quick delivery, will use again. Highly recommended.

On time and very helpful bringing the sofa into the property.

I would really recommend this company as the service we received was excellent. The sofas are of a very high quality, very comfortable and the delivery service was superb. The delivery team were very friendly and they put the sofas together quickly and cleaned up after and made sure I was completely happy with everything before they left. I would highly recommend this company and would definitely use them again.

Super meble dokładnie tak jak w opisie

Bought a kitchen through B&Q from this company. Kitchen is no way near as shown in pictures and in description. You can not fit these flimsy kitchen anywhere. Now struggling to get the refund. They are not selling their products on line as per consumer act 2015. Pursuing the case through CAB.

I had a fantastic experience with my sofa delivery! The delivery man was punctual, professional, and incredibly helpful. He handled everything with care and was also friendly and courteous, making the whole process smooth and stress-free. I appreciate the great service and would highly recommend
Thank you!

Quick and efficient turnaround, delivery team also very friendly and helpful. Haven’t used sofa bed yet so can’t comment on comfort or quality, but cushioning is nice and firm plus it seems fairly well built so looking forward to using it.

More information on delivery and if you will have to put together!
I also didn't get instructions for the right sofa!