Very professional service held my hand all the way 1st rate Job I was unsure about heat pumps but I decided that given the cost of gas and wanting a new boiler anyway Th Octopus team gave me the conf... Toon meer
Bedrijf heeft geantwoord
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The technicians/engineers were so busy and hardworking, and so much more! They were very kind and understanding. I was very impressed and happy with the way they handled hard situations, and problems... Toon meer
Bedrijf heeft geantwoord
HIES made me feel reassured with our air pump install. They vetted the installer and insured the installers guarantee. As well as protecting our deposit. Great installation from start to finish. All c... Toon meer
Bedrijf heeft geantwoord
Had new solar panels installed. This company is working with Project solar uk as their ancredited installers and I can only recommend them. They work very professionally, clean and quick. the installa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
Contactgegevens
Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, PR7 6TE, Verenigd Koninkrijk
- info@hiesscheme.org.uk
- hiesscheme.org.uk
4,9
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1K reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The sales and installation team did an…
The sales and installation team did an amazing job from start to finish! I recommend Mercia to anyone looking to install solar & batteries!
20 maart 2026
Review zonder uitnodiging
I am unsure what your company does and…
I am unsure what your company does and what it’s roll is. I vetted the installer through online recommendations. There was no deposit for you to protect. The Installers guarantee was sufficient. Your Customer Support was never required and no dispute resolution either. I see this company as a completely unnecessary addition that we have not needed during this process.
29 april 2026
Review zonder uitnodiging
I had a very positive experience
I had a very positive experience of having my solar panels, air heat source pump, ventilation and cavity wall insulation installed. The work was done very professionally and it’s so valuable that the companies that install are regulated by an external organisation and are covered by a warranty
29 april 2026
Review zonder uitnodiging
Great expertise
Great expertise, and have adjusted all along the process to make sure the best setup was installed
31 maart 2026
Review zonder uitnodiging
Antwoord van HIES
Good morning, Greg. We are pleased to hear that your installers have great expertise. Thank you for taking the time to leave a positive review. Kind regards, HIES.
Very professional from start to finish.
Very professional from start to finish.
28 april 2026
Review zonder uitnodiging
Antwoord van HIES
Good morning, Graham. Thank you for leaving a review. We are thrilled to hear that your installers were very professional from start to finish. Kind regards, HIES.
Highly recommend this
Highly recommend this, the process was simple and easy and everyone was very knowledgeable
11 maart 2026
Review zonder uitnodiging
Antwoord van HIES
Good morning, Phil. We are delighted to hear that you would highly recommend your installers. Thank you for leaving a positive review. Kind regards, HIES.
A very professional company,effective &…
A very professional company,effective & efficient
27 april 2026
Review zonder uitnodiging
Antwoord van HIES
Hi there, Keith. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Very professional service held my hand
Very professional service held my hand all the way 1st rate Job
I was unsure about heat pumps but I decided that given the cost of gas and wanting a new boiler anyway Th Octopus team gave me the confidence to go with it best thing I ever did
23 maart 2026
Review zonder uitnodiging
Antwoord van HIES
Good morning, John. Thank you for the positive feedback. We are thrilled to hear that the service you received from Octopus was very professional. Kind regards, HIES.
The service was outstanding
The service was outstanding
The fitters where very tidy and cleaned up after themselves
26 maart 2026
Review zonder uitnodiging
Antwoord van HIES
Good morning, Angela. We are pleased to hear that your installers provided an outstanding service. Thank you for leaving a review. Kind regards, HIES.
Using a HIES Scheme Installer clearly…
Using a HIES Scheme Installer clearly gives benefits of greater security and insurance. Overall well worthwhile.
26 april 2026
Review zonder uitnodiging
Antwoord van HIES
Good afternoon, Bernard. Thank you for the positive review. We are pleased to hear that you feel using a HIES member is worthwhile. Kind regards, HIES.
Every step of the way was fully…
Every step of the way was fully explained and fully understood
20 maart 2026
Review zonder uitnodiging
Antwoord van HIES
Hi there, thank you for leaving a review. We are thrilled to hear that your installers have kept you informed every step of the way. Kind regards, HIES.
The technicians/engineers were so busy…
The technicians/engineers were so busy and hardworking, and so much more! They were very kind and understanding. I was very impressed and happy with the way they handled hard situations, and problems which they managed with such expertise and knowledge.
24 april 2026
Review zonder uitnodiging
Antwoord van HIES
Good afternoon, Carolyn. We are delighted to hear that your installers have been very kind and understanding. Thank you for taking the time to leave a positive review. Kind regards, HIES.
Good company to deal with…
Apart from an earlier communication issue, I found contact Solar staff very helpful
31 maart 2026
Review zonder uitnodiging
Antwoord van HIES
Hi there, thank you for leaving a review. We are pleased to hear that, apart from an earlier communication issue, your installer, Contact Solar, has been very helpful. Kind regards, HIES.
Very good 👍.
24 april 2026
Review zonder uitnodiging
Antwoord van HIES
Hi there, thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Amazing customer service
Amazing customer service. Efficient workers. Clean and tidy. Great system.
4 februari 2026
Review zonder uitnodiging
Antwoord van HIES
Hi there, thank you for taking the time to leave a review. We are pleased to hear that your installers were efficient and provided excellent customer service. Kind regards, HIES.
The system works
The system works. I have used the scheme twice now and it is reassuring to know there is deposit protection inbuilt when investing such large sums of money in significant home improvement.
6 maart 2026
Review zonder uitnodiging
Antwoord van HIES
Good morning, Rose. Thank you for taking the time to leave a positive review. We are thrilled to hear that you feel reassured. Kind regards, HIES.
The team were so friendly and polite
The team were so friendly and polite. They worked really hard and the workmanship is excellent
10 februari 2026
Review zonder uitnodiging
Antwoord van HIES
Good morning. We are delighted to hear that your installers were friendly and polite during your installation. Thank you for taking the time to leave a positive review. Kind regards, HIES.
They gave me a good deal
They gave me a good deal. The installation was good and I feel communication could be better between the teams and sub-contractors. I made a payment of the deposit and they failed to allocate to my account. So now they are chasing me for something which they should have allocated. They have not provide me with a resolution to date.
19 maart 2026
Review zonder uitnodiging
Antwoord van HIES
Good morning, Mohammed. Thank you for leaving a review. We are pleased to hear that your installation went well; however, we understand that you feel communication between your installers could have been better. We kindly ask you to contact our customer service team, who can look into this further, on 0344 324 5242 or at info@hiesscheme.org.uk. Kind regards, HIES.
Knowledge team
Knowledge team, worked efficiently and kept me updated throughout
1 april 2026
Review zonder uitnodiging
Antwoord van HIES
Good morning, Francis. Thank you for taking the time to leave a positive review - we really appreciate it. Kind regards, HIES.
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