I was very upset with my booking
I was very upset with my booking. I booked online and specifically stated that it needed to be an accessible bathroom and room in general, but also on the ground floor. The room was on the first floor with a blind step just outside the door. The shower was walk in but not accessible, it had no anti slip flooring and no hand rail. The hotel in general is not accessible to disabled people, and my 76 yr old arthritic mum had to be helped up steep slippery stone steps. The bottom too steps outside were too high and with no handrail. The room was tiny and in poor repair. The wardrobe was broken and unable to be used. The bedside lamp was broken. The kettle could not be filled up as it would not fit in the sink. There were frayed carpets everywhere and trip hazards everywhere too. The bed had a metal bar supporting it at half way which stuck out past the bed and tripped my mother.