I've been using Highland Fuels for nearly 4 years now and they have been fantastic every time. Price seems good, handy direct debit scheme, friendly staff and they answer the phone straight away!! N... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
29th February. After a very poor start causing us to be without heat and hot water owing to logistical delivery problems with Highland Fuels Lerwick everything is now sorted. Thank you Hi... Toon meer
Bedrijf heeft geantwoord
My Heating oil had ran out on 28/02, Friday Morning and it was freezing. I called at 8am and my call was answered politely by Catherine who had said she would do her best to get my delivery it too... Toon meer
Bedrijf heeft geantwoord
Placed order, accepted, paid for. Three weeks later, order cancelled out of nowhere stating they won't deliver to our house despite having done so previously. Fair enough if for whatever reason you ch... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Highland Fuels we pride ourselves on our first rate service delivering first rate fuels. Anywhere in Scotland. Founded in Inverness in 1957, we’re proud of our Highland roots but not constrained by them. We’re out front when it comes to embracing change and our vision is to be the first choice for heating, forecourt convenience, and commercial and marine energies within the communities we serve. Being independent and ethical in our operations is important to us, and at our core is a desire to ensure our customers can easily - and enjoyably - access affordable heating for their homes and energy for their businesses and vehicles.
Contactgegevens
Affric House, Beechwood Business Park,, IV2 3BW, Inverness, Verenigd Koninkrijk
- 0800224224
- sales@highlandfuels.co.uk
- highlandfuels.co.uk
4,3
Uitstekend
27 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I've been using Highland Fuels for…
I've been using Highland Fuels for nearly 4 years now and they have been fantastic every time. Price seems good, handy direct debit scheme, friendly staff and they answer the phone straight away!!
Nothing is too much trouble for the delivery guys.
This week, i ordered on Monday and it arrived 5;30 am on Wednesday ( not the week i was expecting and happy with) . They even made sure they didn't wake us up - great company
20 februari 2026
Review zonder uitnodiging
A first Class service from Phone to Door
My Heating oil had ran out on 28/02, Friday Morning and it was freezing. I called at 8am and my call was answered politely by Catherine who had said she would do her best to get my delivery it too me and would get on it straight away. What a team, my tank was filled by Neil the delivery driver before 1pm, when i had returned for lunch from work, which was terrific as my house and tank are awkward placed to do the refill.
They had went out there way to ensure we had oil and were kept warm. Catherine even called to say the tank was full, delivery done!
That is fantastic service and we cannot thank them enough.
Kind Regards,
Robert X AC3007400
28 februari 2025
Review zonder uitnodiging
Antwoord van Highland Fuels Ltd
Thank you Robert for sharing this lovely review and for highlighting the great service delivered by both Catherine and Neil - really appreciated.
Been to a few Highland fuel stations
Been to a few Highland fuel stations. They have some of the most lovely staff. Unfortunately can’t say the same about the area manager in Renfrewshire Have witnessed a good few times being very toxic to staff. Very disappointed. Start using BP now.
13 januari 2025
Review zonder uitnodiging
Antwoord van Highland Fuels Ltd
Hi, we are sorry to understand of this experience and will contact you directly.
Prompt reply to phone
Prompt reply to phone , reasonable prices, helpful if oil required quickly, pleasant person dealing with orders and a delightful guy delivering , all round a good expirence !
16 februari 2024
Antwoord van Highland Fuels Ltd
We're delighted to hear that you were happy with our customer service team. It's our goal to provide a positive experience for all our customers.
I have purchased my oil from Highland…
I have purchased my oil from Highland Fuels for many years and have always had good service
30 mei 2024
Antwoord van Highland Fuels Ltd
Thank you for your review Joseph, we appreciate your custom and ongoing loyalty to Highland Fuels.
Helpful & considerate staff
Helpful & considerate staff. Delivery system is efficient & well managed. Price is competitive.
28 februari 2024
Antwoord van Highland Fuels Ltd
Thank you for your positive feedback! We appreciate you taking the time to share your thoughts
First class service
First class service, very helpful and polite on the telephone. Oil delivered by a very pleasant oil tanker driver. Thank you for an excellent service.
28 mei 2024
Antwoord van Highland Fuels Ltd
We're delighted to hear that you were happy with our customer service and delivery team. It's our goal to provide a positive experience for all our customers from enquiry to delivery.
1st class companyDoesn’t matter if it’s staff in…
Doesn’t matter if it’s staff in Inverness or Orkney both helpful.Fast delivery service
24 mei 2024
Antwoord van Highland Fuels Ltd
Thank you for your review, The teams in Inverness & Orkney try their best to deliver a personal service to everyone they talk too. Great to hear they were able to help.
Antwoord van Highland Fuels Ltd
Thank you for your positive review, the team work hard to deliver a top class service. We appreciate your business and your feedback.
Antwoord van Highland Fuels Ltd
Thank you for your feedback! We appreciate you taking the time to share your thoughts.
The lady who took my call was very…
The lady who took my call was very helpful and my fuel was delivered earlier than I expected.
25 maart 2024
Antwoord van Highland Fuels Ltd
The team on the phone work really hard to do everything they can to help our customers and give them the best price and service. Thank you for taking the time to give us feed back.
Antwoord van Highland Fuels Ltd
Thank you for your feedback! We appreciate you taking the time to share your thoughts.
Fabulous Service.
They do everything well - from ease of ordering, delivery and payment. Highly recommended.
4 april 2024
Antwoord van Highland Fuels Ltd
The whole team from the guys that work on the phones to the delivery drivers work really hard to do everything they can to help our customers and give them the best price and service. Thank you for taking the time to give us feed back.
Good allround customer experience
Delivered as scheduled. Always easy to place an order. Never had any negative experiences using Highland fuels and will continue to use them into the future.
4 maart 2024
Antwoord van Highland Fuels Ltd
Thank you for taking the time to give us a great review! we very much appreciate it.
Delivery was very quick and cheaper…
Delivery was very quick and cheaper than other companies. Helpful lady on phone.
21 maart 2024
Antwoord van Highland Fuels Ltd
The team on the phone work really hard to do everything they can to help our customers and give them the best price and service. Thank you for taking the time to give us feed back.
very efficient and speedy delivery.
13 maart 2024
Antwoord van Highland Fuels Ltd
Thank you for your feedback! We appreciate you taking the time to share your thoughts.
Antwoord van Highland Fuels Ltd
Thank you for being a valued customer! We look forward to seeing you again on your next delivery.
Brilliant sevice
Ordered on Monday morning and oil delivered by Monday lunchtime. Fantastic!
Very polite people when ordering and paying.
Brilliant service. Thank you
25 maart 2024
Antwoord van Highland Fuels Ltd
Thank you so much for this wonderful review! We're thrilled to hear that you had a positive experience with us. Same day delivery is normally difficult to achieve but we do our best whenever possible.
I wouldn’t go anywhere else for oil. Excellent.
Highland Fuels never fail to exceed my expectations regarding excellent customer service. The whole team from office to drivers are a credit to the company.
16 februari 2024
Antwoord van Highland Fuels Ltd
Thank you so much for this wonderful review! We're thrilled to hear that you had a positive experience. I will make sure your thanks are passed on to the whole team.
Antwoord van Highland Fuels Ltd
Thank you for your feedback! We appreciate you taking the time to share your thoughts.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.