HONOR UK Reviews 

As a loyal Samsung user, I took a chance on the Honor Magic V2 foldable phone. It looked stunning—ultra-slim, vivid dual screens, and competitively priced. I was excited, even though I had some hesitation.

But after just 5 months, the foldable screen failed completely. A white line appeared, and the screen went blank. I hadn’t dropped it, yet the retailer insisted I must have. The repair cost was more than the phone itself, and it wasn’t covered by warranty.

My wife surprised me with a second one, hoping to restore my faith. Three months later—same issue. This time, two dots appeared in the corner and the screen stopped working. Again, I was told I must have slammed it shut. I work in an office. I don’t slam phones.

Two phones. Same failure. Same dismissive support. The Honor Magic V2 is not fit for purpose. A foldable phone should survive normal use. This is like shutting your car door and the window shattering—ridiculous.

Repairs are expensive, support is poor, and the device is too delicate for everyday life. I’ve gone back to Samsung, where reliability isn’t a gamble.

Verdict: Avoid the Honor Magic V2. It’s beautiful, but beauty fades when the screen fails—twice.

I am very disappointed with the warranty service given by HONOR, l purchased a HONOR 400 phone and after a few weeks I could no longer receive calls. The phone was sent for assessment but instead of sending a new phone under the 180 day replacement policy they want to charge for the repair which has taken over 3 weeks and still no phone. Buyers think twice about honor products.

Im frustrated I owed Honor magic 6 pro from 9 months
Microphone stop to work
I sent for repair and they sent me bill for new phone
Because I have crack on back screen

This company is ridiculous.. their 400 pro has massive issues, I write a review on their website.... Because is 1 star my review is still "pending" and will probably never be published... Joke of a company.

I have a problem with my honor 400 Pro and all I can say is customer service has been faultless replying to all of my emails virtually by return and putting in all efforts to resolve it
Thank you

So thankfully I didn't actually purchase my phone from Argos or anywhere else like that I purchased it from a place that I've been with for seven years and that is EE this is the problem with honor I will never ever in my whole entire life ever purchase a phone again let me just make that perfectly clear not only that the customer service is run by kids basically I purchased a phone with a redeem for a headset a watch and a speaker I have contacted my provider which is EE and they have told me this is what they offered them now anyone that knows the industry knows that basically EE are using their brand name in my eyes for a s*** company back to my story parts of the honor 400 Pro with being told I could get these free items which I've just mentioned goes to redeemit IMEI number the company where you bought the phone from and then next the bit that I have struggled with and I'm not paying for and they clearly couldn't be bothered to do this for me so after speaking to EE telling them that this company is making them look bad they asked me what the problem was and I said the only problem I've got is a 1MB photo and like I told the customer service team I'm not paying just a converter photo where most photo pictures now are between 6.71 MB minimum so why have you gone back to the stone ages so I thought I would speak to the customer service they said write an email why I said so you can get to the right department I'm like you're all together I'm ringing honor customer service remember they're like yeah no it's a separate department why the f*** is it is separate department anyways and was told to email them and everything that I had already discussed so I thought I would go on to the online chat anyone that uses AI is just a lazy company in my eyes period doesn't matter if it's from the NHS or whoever it is it is pure and utter laziness my personal opinion I speak to free advisors sends them my picture sends him my IMEI and my address and said can you submit my redeem no you have to do it well I'm having problems so can't you do it no you have to do it and I'm like going through these conversations I am telling them sending them the link and telling them to go through their own process and try to do what I've been trying to do for a week without paying for a photo to be reduced just because they can't change their system and let people upload a standard photo why would you want a compressed folder file instead of the actual picture the pixelation is absolutely terrible the list goes on anyone that has a technical background would know that and I pretty much got to know you have to do it and that was the conversation I would love to upload the photos of how constructive I was being to accompany that has no clue on what they're doing and that was my experience never ever ever purchase a phone from such a s*** company that can't even understand what the hell you were talking about thank you to whoever reads this please do not waste your money or anything to do with this company it needs to be done and dusted

I`ve purchased and return a phone later due to change of mind.
Purchased another one via network company.
Used 3 different Honor phones for about 5 years and so happy with their performance considering price-quality balance,
Also happy with Honor company customer services and help

Bought an Honor 200 from Argos, they don't accept returns if the box is open (how ele can you know the phone is faulty) so I contacted Honor support. I explained the phone is slow, it stalls and when I tried to restart it in recovery mode the options are in Chinese!!!! Honor is refusing to support this and all it takes is a look at the feedback on this phone to see it is the same with other users. Stay clear! They will not support you if something goes wrong!

I'd give my Honor phone 0000 Zero!
I've stuck it out for a year but enough is enough. Won't link to computer rings people when you hang up a call, has periods when it just won't respond and requires reboot. AVOID AVOID AVOID.

Really poor service, it's easy to contact these guys but the service is terrible, technical knowledge is poor at best and replies to the chat service are slow and mostly useless, I have a £1700 phone that takes poor pictures and I can't get any decent service from Honor UK, looks like this will be the last phone I buy from them

I returned a faulty Honor MagicPad 2 using the return label they provided. DHL refused to ship it because it contained three lithium batteries—something that goes against their own shipping policy. Yet Honor continues to send parcels with the exact same setup:
•⁠ ⁠1 device
•⁠ ⁠1 Magic Pen
•⁠ ⁠1 keyboard case

Their customer service? Completely unhelpful. Don’t even waste your time with the live chat, they also don't answer emails.

This whole situation has been a mess from start to finish. I’ll never buy from HONOR again—unprofessional and completely amateurish

Trade in my phone from Honor, very reluctant to help. Telling me not there problem.

Send out emails promising vouchers for discounted earbuds, then change the T&C's before giving out vouchers saying they're only giving out 100 codes? Just a data harvesting exercise, but what do you expect from a dodgy Chinese company that used to be part of Huawei.

I bought honour magic 5 is NOT worth the money it is extremely one of the worst phones ever in every way . I have sent it for repair no faults was found there for the phone is very poorly made

Great discount on a Magic V3. However this premium device failed after only 2 weeks. The screen failed on inside of the hinge. I only just got it set up as I was using an Apple device before. Very disappointed. The returns process was okay and I have been refunded in full (via KLARNA)
Such a shame, but I tried to embrace change and it turned out a huge failure.

Bought a phone 18 days ago and it's not working properly data keeps cutting out so ask to send back for exchange and told its over 14 days by UK consumers law I've 30 days to return a faulty product. Have been told they will have to talk to their manager. If not refunded I'll have to talk to trading standards. Also checked online the phone is known to have these faults so why are they selling them. Unhappy customer

I don't know why people say that it's hard to reach out to the customer service. I did it in WhatsApp this morning at 9 o'clock when they start, I got proper response and assistance just within few minutes, any questions I had they quickly replied. I sent screenshots of the problem (possible battery fault), and asked how the returns and exchange goes, I got fast answers for all my questions. Try WhatsApp next time they have business account only for the customer service, don't use the unreliable chat service.

This company is excellent. The service is great. I continue purchasing from this company. Just one word excellent.

A joke of a company, completely disorganized customer service. You don’t hear from them, and then get three different answers from three different people. Do not purchase any of the folding screen phones; they are extremely fragile and will break just from closing the screen. It's also not covered by warranty. I paid £999.00, and they would have charged £780.00 to repair it

Great phone a d customer service.
Love my honor magic 7 pro.
And the strategy's of honor for selling their products.
Every year I purchase their phone and you can see they're improving rapidly. And my encounters with warranty services were brilliant.