Picked up the MA-S and so far it’s been a great ride. The off-road performance is impressive — handles rough terrain confidently thanks to the full suspension and fat tires, and the speed is no jo... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We got two of the MA-S for christmas. The black bike has held up great, the white one has had numerous nuts and bolts (not installed by us) fall out. We had the rear hub motor stud/bolt snap where t... Toon meer
Bedrijf heeft geantwoord
This is a terrible bike do not buy. This is a terrible company do not deal with this company. I bought a bike for my 13 year-old. The frame literally bent. They refused to do anything other than send... Toon meer
Bedrijf heeft geantwoord
HiKeep My HiKeep Mas Sport is a Baddass ride, it is fast powerfull and FUN! I bought 3 ebikes at same time HiKeep, Happyrun G300, and Wallkee H7 Ultra, all are good but the HiKeep is the favorite to... Toon meer
Bedrijf heeft geantwoord
3,4
Gemiddeld
31 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Handles bad roads surprisingly well
My commute has cracked pavement everywhere, and the suspension helps a lot. Took a few tries to get the seat position right.
20 augustus 2026
Review zonder uitnodiging
My knee likes it. My stairs wouldn't.
The bike arrived mostly assembled. I installed the front wheel, handlebars, pedals and light using the included tools. It took me around 40 minutes because I kept checking the manual. The bike itself wasn't difficult to assemble, but I definitely recommend having a second person help get it out of the shipping box.
19 augustus 2026
Review zonder uitnodiging
My grocery bike now
Added two panniers and barely drive to the store anymore. Plenty of power for the hill home, even with full bags.
23 augustus 2026
Review zonder uitnodiging
This is a terrible bike do not buy
This is a terrible bike do not buy. This is a terrible company do not deal with this company. I bought a bike for my 13 year-old. The frame literally bent. They refused to do anything other than send me a part. The front shock the frame the rear suspension all of it bent. They made zero attempt to contact me until I got my credit card involved. I repeat do not do any business with this company you will regret it.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hi, thank you for choosing Hikeep.
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Hikeep is committed to providing reliable e-bikes at a competitive price, along with responsive after-sales support. For manufacturing defects or shipping-related damage, our warranty policy provides support for eligible issues. Even in cases involving accidental or user-caused damage, our team will do our best to help diagnose the problem, recommend a solution, and advise on replacement parts when needed.
If you purchased your Hikeep e-bike from our official website and are experiencing an issue, please contact our support team with your order number, photos/videos, and a description of the problem. We’d be happy to review your case and help find a suitable solution.
We value every customer and hope we can have the opportunity to make your experience better.
Best regards,
Hikeep Customer Support Team
Do not buy!!!
Do not buy!!!! Absolute junk. My son worked hard to save money and spend it on an e bike he did his research and decided to get a hikers k6s and initially he loved it but after just a few rides it started to show its cheap parts. The rear swing arm is complete junk. The bushing they install will maybe last you a week like ours and then be completely unrideable. The bushing is garbage and the single rear shock offers no support so this is a design flaw. The company has been shit to deal with email only. They offered me 50 bucks off my now broken and unrideable bike as a compensation for a bike less than 30 days old. I asked for replacement parts and they told me to squirt some adhesive into the bushing to fix it. 🙄worst customer service and product I’ve ever dealt with. Will be disputing this rip off company.
23 juli 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hi,
We’re very sorry to hear about your experience with the K6S. We especially understand your frustration given that your son worked hard to save for the bike and initially enjoyed riding it.
We take your concerns about the rear swing arm and bushing seriously. We’re also sorry that the solution previously offered did not meet your expectations.
We would like the opportunity to review your case again. Mechanical issues can have different causes, and we don’t want to make assumptions without properly reviewing the bike. If the issue is determined to be a warranty-covered component defect, we will work with you on the appropriate warranty solution. If not, our team can still help identify the required replacement parts and provide repair guidance.
Please contact our support team with your order number, photos, and/or a short video of the issue so our technical team can review it.
We value our customers and want every Hikeep rider to have access to proper after-sales support when something goes wrong. We hope we can have the opportunity to resolve this matter for you.
Best regards,
Hikeep Customer Support Team
I Regret I own 3 Hikeep bikes
I own 3 Hikeep bikes: one K6 Mini and two K6-S. The K6 mini needed custom spacers to align the rear and crank sprocket since the chain kept popping off. Now the rear wheel sits Offset to the right and is not aligned with the middle of the bike. Poor quality control. Poor quality thin tubes and tires have had many flats. Had to change to thicker tubes and tires. K6-S rear swing arm is crooked due to broken swing arm bolt bushing. Only 100 miles. The kickstand bracket snapped leaving a massive hole in the swing arm, too, revealing cheap pewter metal. The other K6-S has intermittent controller communication error due to tightly packed wiring and electrical shorts. Both bikes had rattling controllers under the seats which needed securing. The front forks do not compress hardly at all and the rear spring compresses too much. Hikeep provided no help and told me to fix them myself even when they're only 1 month old with 50 to 100 miles. Search elsewhere for higher quality bikes.
8 juli 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hello, thank you for choosing Hikeep eBikes. If you purchased your Hikeep product through our official website, you’ll have access to our complete customer service and after-sales support. Our support team is always available to assist customers who need help.
Regarding the K6 Mini:
If the chain repeatedly comes off, it may be due to damage that prevents it from returning to its original operating condition. In this case, we recommend replacing the affected component with a new one.
Regarding the tires, most tire damage is caused by punctures or sharp objects. We recommend checking the tire carefully to determine the specific cause. If a nail or other sharp object remains in the tire, the problem may continue to occur.
Regarding the K6S:
Damage to the screws or bushings may be caused by a fall, impact, or a lack of regular maintenance and adjustment.
The kickstand is designed only to support the weight of the bicycle. Damage may occur if additional weight is placed on the kickstand, such as sitting on the bike while it is parked and putting your full body weight on the kickstand.
My son road his new K6-S Max and the…
My son road his new K6-S Max and the rear motor core went out within the first 2 weeks. 2minths later and we are Still waiting on the new one to get shipped with no date being told to us. Warranty says they ship within 30 days. False
2 juli 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hello, thank you for choosing Hikeep E‑Bike.We’re sorry to hear about your experience – we truly want to make things right.
If you purchased directly from our official website, you'll benefit from our full after‑sales service and clear warranty policy – we're always here to support you.
Even if you bought from one of our authorized dealers, you are still welcome to reach out to us via our official site for technical assistance and general support. However, please note that warranty terms for dealer‑purchased units may differ from those for direct purchases, as they follow the dealer's own policy.
We take your feedback very seriously. Should you encounter any issue, please contact our customer service team directly (contact info below), and we will prioritize your case and do our best to help. Thank you again for your understanding and support.
Customer service has been good we need…
Customer service has been good we need to replace brake pads and are working with them now to do that. My11 year old son has been riding this everyday with friends and to school.
7 juni 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hello! Thank you so much for your kind review of Hikeep E‑Bike – we truly appreciate your support and it means a great deal to us.
We remain fully committed to providing you with attentive and responsive after‑sales service. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer service team via our official website.
By the way, we’d also like to mention our new MAD model – it features unique, powerful performance and an extra‑large battery capacity, which we believe will offer you an even more enjoyable riding experience.
We look forward to serving you again in the future!
First E Bike
Picked up the MA-S and so far it’s been a great ride. The off-road performance is impressive — handles rough terrain confidently thanks to the full suspension and fat tires, and the speed is no joke. Acceleration feels strong and the bike has plenty of power for trails and longer rides.
Build quality looks solid out of the box and the styling is honestly one of the coolest in this category. Ordering and shipping went smoothly too.
Holding back the 5th star only because I haven’t had it long enough to speak to long-term durability, battery longevity, or how it holds up over time. So far though, no complaints. I’ll come back and update this review once I’ve put more miles on it.
18 april 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hello! Thank you so much for your kind review of Hikeep E‑Bike – we truly appreciate your support and it means a great deal to us.
We remain fully committed to providing you with attentive and responsive after‑sales service. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer service team via our official website.
By the way, we’d also like to mention our new MAD model – it features unique, powerful performance and an extra‑large battery capacity, which we believe will offer you an even more enjoyable riding experience.
We look forward to serving you again in the future!
Bike has been a joy to ride
Bike has been a joy to ride. Make sure you tighten all visible bolts. Bike shakes bolts loose after time. I virtually had to blue lock tight everything. I have taken this bike on Mountain trails Sandy Beaches, and smooth roadways. The bike has always gotten me where I needed to go. I suggest also applying a protection plan because I had motor issues and Allstate stood by my side through the entire replacement process.
The bike also gets a lot of attention due to its moped styling and 20 x 4 fat tires. I found that the perfect blend between fun and efficiency is pedal assist three paired with seventh gear on the shifter. My bike gets me everywhere I need to go you really appreciate the mobility when you hit downtown Atlanta traffic and you can just breeze through to your destination. Order a couple of inner tubes and some spare grip if you have the money because you will absolutely need these eventually please ride responsibly and always wear your helmet because as bikers you are always at risk. Thank you for taking time to read this review. My bike is a starter level K6L with 1000 W/1500 W peak power. try to aim for this or higher for the right amount of speed and torque.
30 juni 2025
Review zonder uitnodiging
Antwoord van Hikeepebike
Hello, thank you for choosing Hikeep E‑Bike. We're sorry that our product may not have fully met your performance expectations.
We do offer different models for various riding scenarios – for example, our MAS and MAD versions come with a more powerful drivetrain, making them ideal for steep hills or more demanding rides. Just as different terrains call for different vehicles, we recommend selecting the model that best matches your everyday riding conditions.
If you'd like to learn more about the performance differences or need personalized advice, please feel free to reach out to our customer service team via our official website – we'd be happy to help. Thank you again for your feedback, and we hope to find the right riding companion for you.
NO CUSTOMER SERVICE!!
I recently purchased 2 Mas Sport ebikes and one of them arrived with a bent frame. I reached out immediately after noticing and was told to send pics and video which I provided, now I am being ghosted by them. I will now have to dispute the charges on my credit card. Buyer beware!!
29 april 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hi, thank you for choosing Hikeep.
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Hikeep is committed to providing reliable e-bikes at a competitive price, along with responsive after-sales support. For manufacturing defects or shipping-related damage, our warranty policy provides support for eligible issues. Even in cases involving accidental or user-caused damage, our team will do our best to help diagnose the problem, recommend a solution, and advise on replacement parts when needed.
If you purchased your Hikeep e-bike from our official website and are experiencing an issue, please contact our support team with your order number, photos/videos, and a description of the problem. We’d be happy to review your case and help find a suitable solution.
We value every customer and hope we can have the opportunity to make your experience better.
Best regards,
Hikeep Customer Support Team
Problems within a month
MA-S PANDA. NOT 60v, its 52v (look on the battery and controller) front forks are absolutely stiff. My Hydraulic brakes came with air inside them which absolutely weakened my braking performance and time. All mud gaurd/fender plastics snapped from quality. kinda wish it had signals. I need a bike to keep up and I do jumps and dirt which soon I snapped the stock pedals then 4 more pedals. The battery is INCREDIBLY loose and shakes, the one key lock to the frame NOT enough
my kickstand came loose and bit into my motor cable and now its shuttering which has sadly put my daily riding to an end currently. haven't heard back from support team about neither mud gaurd plastics or motor for days now.
So great while it lasted, for now, I'm on pause bc motor
11 mei 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hi, thank you for choosing Hikeep.
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Hikeep is committed to providing reliable e-bikes at a competitive price, along with responsive after-sales support. For manufacturing defects or shipping-related damage, our warranty policy provides support for eligible issues. Even in cases involving accidental or user-caused damage, our team will do our best to help diagnose the problem, recommend a solution, and advise on replacement parts when needed.
If you purchased your Hikeep e-bike from our official website and are experiencing an issue, please contact our support team with your order number, photos/videos, and a description of the problem. We’d be happy to review your case and help find a suitable solution.
We value every customer and hope we can have the opportunity to make your experience better.
Best regards,
Hikeep Customer Support Team
I love My Hikeep e-bike Looking to…
I love My Hikeep e-bike Looking to upgrade to a different model
13 mei 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hello! Thank you so much for your kind review of Hikeep E‑Bike – we truly appreciate your support and it means a great deal to us.
We remain fully committed to providing you with attentive and responsive after‑sales service. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer service team via our official website.
By the way, we’d also like to mention our new MAD model – it features unique, powerful performance and an extra‑large battery capacity, which we believe will offer you an even more enjoyable riding experience.
We look forward to serving you again in the future!
The bike was great for the first 2…
The bike was great for the first 2 weeks. After that everything started to go wrong. The throttle broke. Bought a new one. After it was fixed the battery won't work or the wiring has an issue. Emailed multiple times. Was told to put an outlet tester to make sure the outlet was good. Obviously the outlet is good, it works for charging the battery among everything else that gets plugged into it. Needless to say warranties are a joke! Less then a month of having it no longer works. Another waste of hard earned money.
4 september 2025
Review zonder uitnodiging
Antwoord van Hikeepebike
Hi, thank you for choosing Hikeep.
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Hikeep is committed to providing reliable e-bikes at a competitive price, along with responsive after-sales support. For manufacturing defects or shipping-related damage, our warranty policy provides support for eligible issues. Even in cases involving accidental or user-caused damage, our team will do our best to help diagnose the problem, recommend a solution, and advise on replacement parts when needed.
If you purchased your Hikeep e-bike from our official website and are experiencing an issue, please contact our support team with your order number, photos/videos, and a description of the problem. We’d be happy to review your case and help find a suitable solution.
We value every customer and hope we can have the opportunity to make your experience better.
Best regards,
Hikeep Customer Support Team
First I want to say
First I want to say. That I absolutely love my MS pro. Amazing quality great breaks and suspension. I have the Vampire. Eventually I’m going to get the MAD. It moves like a dream. Loving my experience.
11 mei 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hello! Thank you so much for your kind review of Hikeep E‑Bike – we truly appreciate your support and it means a great deal to us.
We remain fully committed to providing you with attentive and responsive after‑sales service. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer service team via our official website.
By the way, we’d also like to mention our new MAD model – it features unique, powerful performance and an extra‑large battery capacity, which we believe will offer you an even more enjoyable riding experience.
We look forward to serving you again in the future!
It has power
It has power, but the battery has never been removed, I've brought it to a lock Smith and an ebike mechanic, and neither could get it out. Now I have lighting issues, and it might be a simple fix, but because I can't access the brain box I bought battery lighting. Smh
Would be an awesome little ride. 100 day's and the frame broke.
Do not recommend! The only help they offered was 100 dollars off a new order. The same deal i got initially buying new. Smh
I advise to stay away from this company and thier sister company's as well. Very bad experience and waist of money!
10 mei 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hi, thank you for choosing Hikeep.
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Hikeep is committed to providing reliable e-bikes at a competitive price, along with responsive after-sales support. For manufacturing defects or shipping-related damage, our warranty policy provides support for eligible issues. Even in cases involving accidental or user-caused damage, our team will do our best to help diagnose the problem, recommend a solution, and advise on replacement parts when needed.
If you purchased your Hikeep e-bike from our official website and are experiencing an issue, please contact our support team with your order number, photos/videos, and a description of the problem. We’d be happy to review your case and help find a suitable solution.
We value every customer and hope we can have the opportunity to make your experience better.
Best regards,
Hikeep Customer Support Team
The only issue is the nuts on the seat…
The only issue is the nuts on the seat all fell off. I bought some lock nuts that should have been used. Other than that it's great. Only goes about 15 miles full speed without pedal assist.
11 mei 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hi, thank you for choosing Hikeep.
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Hikeep is committed to providing reliable e-bikes at a competitive price, along with responsive after-sales support. For manufacturing defects or shipping-related damage, our warranty policy provides support for eligible issues. Even in cases involving accidental or user-caused damage, our team will do our best to help diagnose the problem, recommend a solution, and advise on replacement parts when needed.
If you purchased your Hikeep e-bike from our official website and are experiencing an issue, please contact our support team with your order number, photos/videos, and a description of the problem. We’d be happy to review your case and help find a suitable solution.
We value every customer and hope we can have the opportunity to make your experience better.
Best regards,
Hikeep Customer Support Team
The Hikeep K6-T is a good budget dual…
The Hikeep K6-T is a good budget dual motor e-bike. Although its range is more realistically about 20-30 miles even in “ideal conditions,” it is a very fun ride. The suspension is very stiff though and was the first thing I upgraded. It was very rough with bumps.
18 april 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hello! Thank you so much for your kind review of Hikeep E‑Bike – we truly appreciate your support and it means a great deal to us.
We remain fully committed to providing you with attentive and responsive after‑sales service. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer service team via our official website.
By the way, we’d also like to mention our new MAD model – it features unique, powerful performance and an extra‑large battery capacity, which we believe will offer you an even more enjoyable riding experience.
We look forward to serving you again in the future!
Nice ride
Great bike and pretty fast belt tough that I do like
14 januari 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hello! Thank you so much for your kind review of Hikeep E‑Bike – we truly appreciate your support and it means a great deal to us.
We remain fully committed to providing you with attentive and responsive after‑sales service. If you ever have any questions or need assistance, please don’t hesitate to reach out to our customer service team via our official website.
By the way, we’d also like to mention our new MAD model – it features unique, powerful performance and an extra‑large battery capacity, which we believe will offer you an even more enjoyable riding experience.
We look forward to serving you again in the future!
We got two of the MA-S, quality is 50/50.
We got two of the MA-S for christmas. The black bike has held up great, the white one has had numerous nuts and bolts (not installed by us) fall out. We had the rear hub motor stud/bolt snap where the wire enters the motor. We have been trying to contact HiKeep with no reply other than “please provide information so we can help” like the multiple I’ve already sent with pictures were never received. Also the suspension is incredibly stiff. Maybe someone will reach out and help
4 maart 2026
Review zonder uitnodiging
Antwoord van Hikeepebike
Hi, thank you for choosing Hikeep.
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Hikeep is committed to providing reliable e-bikes at a competitive price, along with responsive after-sales support. For manufacturing defects or shipping-related damage, our warranty policy provides support for eligible issues. Even in cases involving accidental or user-caused damage, our team will do our best to help diagnose the problem, recommend a solution, and advise on replacement parts when needed.
If you purchased your Hikeep e-bike from our official website and are experiencing an issue, please contact our support team with your order number, photos/videos, and a description of the problem. We’d be happy to review your case and help find a suitable solution.
We value every customer and hope we can have the opportunity to make your experience better.
Best regards,
Hikeep Customer Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.