Hilo by Aktiia Reviews 5.596

At this point I can only comment on their customer support. I purchased the Hilo and had a problem with the band being too small. I rang their support and left a voice message. They replied to that very quickly and sent me out another band. The thing here is the customer support I found to be most efficient and friendly and they acted very quickly to resolve my issue. So I want it put on the record that Hilo customer support has been just great. I’ll write another review about the product itself after I’ve used it for a while. But support, it should be noted I found to be excellent.

El servicio postventa un diez y la pulsera perfecta mediciones muy exactas y cómoda un dispositivo muy bueno

Mit 81 Jahren ist es sehr entspannend zu wissen, dass mein Blutdruck kontinuierlich im unteren Zielbereich verweilt.
Jetzt werde ich nach einem Monat Erfahrung mit meinem Hausarzt besprechen, inwieweit die morgendliche Einnahme von Sevicar 40/5 abgesetzt, reduziert oder auf den Abend verschoben werden kann.
Auch für diese Intervention wird mir das Hilogerät die erforderliche Sicherheit gewährleisten.

Wenn das Hiloband Kalibriert ist, ist alles super aber die Kalibrierung ist eine Katastrophe. Ich hab das Band jetzt schon seit 2 Jahren. Kalibrieraufwand mindestens 3x wenn es dann funktioniert freut man sich und nach 8 Wochen kommt die nächste Kalibrierung die mindestens 30minuten in Anspruch nimmt echt nervend. beim letzten mal hab ich aufgegeben und nutze wieder einen normalen Blutdruckmesser für 35 €.
Schade eigentlich

Having confidence in the accuracy of the device is key to its value, also ease of use and how well presented the information too 5/5 well done

feedback nel risolvere il problema eccellente!
Il braccialetto a volte non misurava in maniera corretta ed è stato prontamente sostituito.
Da medico lo consiglio.
GT

- I bought the Hilo W/band because systematic BP monitoring is an essential part of my recovery plan from particular surgery I've recently had.
- Having lost the charger (my fault - we assume, probs thrown away with the packaging), I tried to buy a replacement from Aktiia. Firstly, because my W/band device has no markings on it (batch/ ser nr), it was impossible to tell which variant of charger I needed to buy.
- I couldn't get the web-site bot to recognise my topic so e-mailed Aktiia with the labelling details on the box (fortunately retained) instead.
- After several exchanges - without any recognition of the device labelling shortfall or apology for the ridiculous protraction I was put through - and even though I told them how poorly / vulnerable I was (and still am) - I finally managed to order the correct replacement.
- They took the money on Mar 31, and have yet to deliver the charger. When I chased the delivery (having received zero notifications from them), I was told - quite unsympathetically - that it was my responsibility to chase up the carrier (Royal Mail) and was provided with a link to click to track and/or rearrange a delivery as RM claimed that there was no access available to my property. (I'm in a prominent position in a village High Street and received 2 other deliveries on the day the delivery was supposedly attempted.)
- When clicking the link for re-delivery options, the RM website says "There are no re-delivery options" so I duly informed Aktiia (with a screenshot) and - after another unproductive series of emails - (2 days ago) they said it has been referred to their "logistics team" and will "keep me posted once I have more information".
- Meanwhile, even after 10+ days of pointless wrangling about £25 worth of product, poorly old me still can't monitor my blood pressure.
- From my POV, this is woefully poor performance & just not good enough for a "healthcare product" provider.

Started with the Hilo band end of January 2026, as I recently suffered a brain haemorrhage and I’m now on blood pressure medication. As it had been medically approved, etc I trusted the hype and the readings, and consequently my GP increased my medication. However, I have found over time, despite calibrating numerous times the wristband is very inaccurate and inconsistent with the Hilo cuff and my own validated Omron (running at around 20 points higher systolic)- It’s not fit for purpose, (when I last tried to wear it, the wrist strap gave me a weeping sore) - Aktiia Support have been useless, going round in circles and struggling to get a refund, despite breach of consumer rights act 2015. Don’t waste your money. Follow up GP appt booked

Ich bin seit erster Stunde begeisterter Aktiia Kunde, dass Armband liefert zuverlässige Werte, selbst mein Hausarzt nutzt diese Daten. Die App wurde über die Zeit immer weiter entwickelt und ist sehr hilfreich. Danke liebes Aktiia Team, endlich habe ich unkompliziertes Blutdruck messen.

Nach 1/2 Jahr Totalschaden da es sich in der App entkoppelt hat . Keine Hilfe durch Firma , müsste es entloppeln , das geht aber nur in der App die jedoch keinen Zugriff zulässt .

I ordered a band, and it worked superbly for a couple of weeks. Great data tracking, and very comfortable.
After a couple of weeks it failed to sync to my phone. Assistance from HiLo was terrible, with no technical support for ages. I eventually gave up and requested a refund and even that took forever.
If they sort the technical issue then it's a superb product, but the technical support is abysmal.

Subaru’s taken over by Hilo app is not good at all customer support is atrocious my friend had to throw away the band as it won’t connect to the Hilo AAP when it was Amrita it was fine
My bend has same problem now app hang up and it says it is paired but won’t connect to app
Never buy this unless you want go loose £250

Kurz nachdem ich über mein Problem berichtet hatte, kam auch sehr schnell eine Antwort mit Anweisung , die den Erfolg brachte. Jetzt funktioniert wieder alles einwandfrei.

While the HiLo does an excellent job of monitoring blood pressure, prospective buyers should be aware that much of the capabilities of the system are not available to the user unless they pay a monthly subscription amounting to almost £120 a year. For example, all of the functions on the home screen of the app are locked out unless you pay. In other words, while preaching the user benefits of their device, this is just another money-grubbing company, not really concerned about your welfare, but only about how much money they can extract from your wallet.
The response from the company is mere fluff: the functions locked out are sleep, steps, and heart rate - which I get from my watch (costing £40) for no additional subscription. These are hardly functions demanding much more in the way of R&D, or medical validation. At over £200 for the initial device, one might reasonably expect such functions to be included.

Ich war mit der Abwicklung meiner Rücksendung sehr zufrieden. Alles ging effizient und problemlos über die Bühne. Schade ist nur, dass ich das Blutdruckmessgerät nicht verwenden kann, weil die Kalibrierung nicht mehr geklappt hat.

I purchased the Hilo band on October 7th, and to summarize my experience in one sentence: it is literally helping to save my life.

Over the past months, I have compared its readings with several different medical devices, and I consistently found the measurements to be accurate. It may not always be precise to the decimal point (although in my case it has been very reliable), but that is not the key point. Even when measurements are not perfectly exact, the real value lies in the data over time. When properly interpreted, this continuous stream of information can genuinely make a difference and in some cases, it can be life saving.

As of today, I experienced an issue where the band stopped working. I reported it to support, they promptly asked for a short video to verify the problem, and shortly after arranged the shipment of a replacement device.

Five stars across the board for the product, the customer support, and above all for the vision behind it.

Devo fare autocritica. Credevo non funzionasse e mi sono lamentato anche con eccessi, eppure mi ha salvato la vita, perché sono andato dal medico e me ha detto che non avevo niente per un po' di extrasistole ha balbettato ma erano maligne. Ho indagato e adesso ho risolto il problema grazie a questo piccolo gioiello di tecnologia sanitaria, se funzionava male dando dei risultati fasulli correvo il rischi di morte improvvisa. Questo è un valido acquisto raccomandabile e utile e se non va occorre ricorrere a un valido cardiologo.

The readings are just not accurate. I’ve got a normal monitor at home and the. Difference is ridiculous. If anything the bands readings make me worry more so it isn’t good for your health. The doctors have taken my bp on 24hr tape and all good. I want a refund.