The consult call was scheduled quickly which was great, but the male nurse didn't seem educated enough when asked about dosages of the item and didn't really come across friendly. Also as many other... Toon meer
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I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... Toon meer
Bedrijf heeft geantwoord
AI tool actually worked when asking questions . Got to the point and solved the issue . Service in general has been awesome and the product certainly works
Bedrijf heeft geantwoord
Over the many years I have been with Pilot I have found they are available when any queries arise. They reply quickly. They are clinically ethical , ie they require updated information from me before... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Contactgegevens
Australië
- support@hims.com.au
- hims.com.au
4,2
Goed
987 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
excellent customer service 10/10
I was so happy with the level of service I just got over the last week - the customer service team helped me remedy an order and got things back on track. Thank you team
3 februari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Thanks so much for the review, we really appreciate it.
Glad to hear the team could get everything sorted and back on track for you. We’ll be sure to pass this on to them!
Cheers,
Moiz
Pilot Team
Working product with real results.
Working product and real results. Easy, customer-friendly platform. Quick response to queries and excellent communication.
3 februari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Oxana, thanks for taking the time to leave this review, we really appreciate it.
Great to hear you’ve found the platform easy to use and the communication helpful. We’re glad to have you with Pilot.
All the best
Moiz
Pilot Team
Great service. Good price.
Amazing. Easy. Professional. It doesn't feel like you are being robbed like most doctors visits.
3 februari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Thanks for taking the time to leave us this review, we’re really glad you’ve found the experience easy and professional.
Feel free to reach out to us anytime for support.
Best,
Moiz
Pilot Team
Quick and efficient services
Quick and efficient services, which can be trusted.
2 februari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Mannie,
Thanks so much for taking the time to leave this review. We’re really glad you’ve found the service quick and efficient, that’s exactly what we aim for.
We appreciate the support.
Cheers,
Moiz
Pilot Team
MISLEADING AND MANIPULATIVE WEBSITE
This service does not provide a clear or genuine way to cancel. What they call “cancellation” only stops an administrative feature called a Treatment Plan, while the account itself remains active and recurring.
There is no clear or accessible way to fully cancel your account or stop future orders through the website. This design is misleading and appears intentionally confusing.
I do not recommend this service to anyone.
I agree with the reviews by James Butler, Matthew Folino, Greg Kennish, Camilla Collato, Jake Michaels, Alex, Andy, Team Global Express Courier, Joshua, ES, and many others who report being misled and charged despite attempting to cancel.
I have received no incentive of any kind to write this review.
30 januari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hey Martin,
I'm really sorry to hear about your experience with Pilot. When you cancel your account, this should stop any orders from being processed.
I've checked in with our team and they've made sure you're account has been cancelled + have processed a refund for you.
If there's anything else we can do to help, please send us an email at gday@pilot.com.au, with addressing this to Miko.
Cheers,
Innes
Pilot Team
Clear communication about expectations…
Clear communication about expectations and continued follow up by professionals ensuring I stay on track with my goals but also safe and healthy.
1 februari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hey Josh,
Thanks for the thoughtful feedback, we really appreciate it. It’s great to hear the communication has been clear and that you’ve felt supported along the way.
We’ll keep doing our best to make the process smooth and professional.
Cheers,
Moiz
Pilot Team
Excellent products quick and easy…
Excellent products quick and easy delivery product works well
1 januari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hey Mark,
Thanks for the 5 stars, we really appreciate you sharing your experience. Glad to hear the process has felt quick and easy for you.
Thanks again for the support and trusting us.
Cheers,
Moiz
Pilot Team
Good service and very efficient
Good service and very efficient - would definitely recommend anybody to try Pilot out
26 januari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hey Jason,
Really appreciate you taking the time to leave this review. Great to hear you’ve found the service efficient and straightforward.
Thanks for the kind words, it means a lot.
Cheers,
Moiz
Pilot Team
I have been using pilot for a while now…
I have been using pilot for a while now and it has been great. It’s given me so much confidence in the bed room and my relationship hasn’t been better. Best decision I’ve made!
1 september 2025
Review zonder uitnodiging
Antwoord van Hims Australia
Hey Bill,
Thanks for sharing this - the team loved reading this and is really glad you’ve had a positive experience with Pilot. It means a lot to hear that.
We appreciate the support.
Cheers,
Moiz
Pilot Team
Highly recommended and the dr are very…
Highly recommended it’s save my relationship & the dr was very helpful and very knowledgeable about how the process works
1 december 2025
Review zonder uitnodiging
Antwoord van Hims Australia
Hey Grant,
Really appreciate you taking the time to leave this review. Great to hear you found the practitioner helpful and knowledgeable throughout the process.
Thanks again for the kind words.
Cheers,
Moiz
Pilot Team
It works!!!’
For years I’ve tried viagra and whilst it works it tended to fade in performance after lots of yrs of use.
The pilot program is great no side effects works very well especially when used with the testosterone booster. I’m happy my partner is happy.
16 januari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hey Rob,
Thanks so much for taking the time to share your experience. We’re really glad to hear our ED treatment has been a positive step for you.
It’s great to know you’ve felt supported throughout the process. We really appreciate the feedback.
Cheers,
Moiz
Pilot Team
The company support is non-existent
The company support is non-existent, they've over relied on AI to handle medical care and questions. I do not recommend Pilot to anyone looking to get medical support, or for anything at all, really.
16 januari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hey Matt,
I'm really sorry to hear about your experience with Pilot. We have a great medical support team based in Sydney who support our patients and have passed on your feedback to be investigated urgently.
I've also asked our team to get in touch with urgently today to get any outstanding issues sorted.
Cheers,
Innes
Pilot Team
Antwoord van Hims Australia
Hi James,
Thanks so much for the 5 stars, we really appreciate you taking the time to leave this feedback.
Glad to hear you’ve found the team helpful.
Cheers,
Moiz
Pilot Team
This is a scam to get you to Pay over…
This is a scam to get you to Pay over the odds for services
3 januari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hey Greg,
I'm sorry to hear you were unhappy with the cost of the treatment plans at Pilot. I've passed your feedback on to the team to look into your medical appointment to see how we can improve the communication again in future.
After your consultation, you were automatically refunded and you should have received this a few weeks ago.
Our support team will contact you today to see if there are any outstanding issues with your account or any additional feedback you'd like to share, so we can get this sorted for you immediately.
Cheers,
Innes
Pilot Team
Money is taken like clockwork but…
Money is taken like clockwork but deliveries dont ship on time EVER
Cant reach their customer service.
Every single order is late.
If you can get treatment elsewhere id reccomend it
1 januari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hey Camilla,
I'm so sorry to hear about the issues you've had with your deliveries, this is not the experience we want our patients to have.
I can see your account has been cancelled but I've also asked our team to get in touch with you today to see if there's anything else we can help out with.
Cheers,
Innes
Pilot Team
You guys made an embarrassing subject…
You guys made an embarrassing subject pretty easy over the phone. Packaging is discreet and fast. No complaints here or in the bedroom.
31 december 2025
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Greg,
Thanks for sharing this, we’re really glad to hear the process felt easy and comfortable for you.
Discretion and professionalism are important to us, so we appreciate the kind words.
Wishing you all the best with the program ;)
Moiz
Pilot Team
Managing Hairloss
I have enjoyed the easy access and affordable medication for my hair loss, it has definitely improved on the sides of hairline. And i am feeling a bit more confident with my appearance. Hoping for continued success and a happy future going through Pilot.
30 december 2025
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Matthew,
Thanks for taking the time to leave this review - we really appreciate it.
Glad to hear you’ve found the Hair treatment accessible and supportive so far. Wishing you all the best moving forward. Please reach out if you ever need any support.
Cheers,
Moiz
Pilot Team
Absolute rip off
Absolute rip off. 12 tablets cost me 226 dollars. Avoid the scam, trying to get a refund is almost impossible
29 december 2025
Review zonder uitnodiging
Antwoord van Hims Australia
Hey there,
I'm really sorry to hear about your experience with Pilot.
We aim to make the pricing of treatment plans really clear for patients, so you know what you are purchasing.
I'd love to organise a refund for you, as an apology for this experience that you've had. If you could please send an email to gday@pilot.com.au with an attention to Miko so we can process this for you.
Looking forward to hearing from you.
Cheers,
Innes
Pilot Team
Easy consultation with no embarrassment, reasonable prices and quite fast delivery
Easy consult
25 oktober 2025
Review zonder uitnodiging
Go see a qualified Doctor
Go see a qualified Doctor, face to face. This service is only good if you cannot do that.
29 december 2025
Review zonder uitnodiging
Antwoord van Hims Australia
Hey Jake,
Thanks for sharing this feedback and I'm sorry to hear you didn't have a good experience with Pilot.
I've love to find out a bit more about your experience to see how we can improve this for other patients.
Can you please send us an email with your details to gday@pilot.com.au with the attention to Miko?
Looking forward to hearing from you.
Cheers,
Innes
Pilot Team
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