AI tool actually worked when asking questions . Got to the point and solved the issue . Service in general has been awesome and the product certainly works
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... Toon meer
Bedrijf heeft geantwoord
Over the many years I have been with Pilot I have found they are available when any queries arise. They reply quickly. They are clinically ethical , ie they require updated information from me before... Toon meer
Bedrijf heeft geantwoord
So, what made my experience great was the level of support I received when I received an e-mail from Pilot drawing my attention to the fact that my most recent order was going to be shipped to the inc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Contactgegevens
Australië
- support@hims.com.au
- hims.com.au
4,2
Goed
986 reviews
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Antwoord van Hims Australia
Hi Luke,
Thank you for your feedback. We’re really glad to hear you’ve found the service easy and simple to use.
We really appreciate you sharing your experience with us.
Kind regards,
The Pilot Team
Pilot is a home run!
Pilot is a home run!
From the get go, Pilot has delivered exactly what it promised. The ease and convenience together with the impressive results make Pilot a brand that you can trust.
21 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Ryan,
Thank you for your feedback. We’re really glad to hear your experience with Pilot has met expectations from the very beginning, and that you’ve found the service easy, convenient, and effective. It’s great to know it’s been a brand you can trust.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
Antwoord van Hims Australia
Hi Mark,
Thank you for your feedback. We’re really glad to hear you’ve found us easy to deal with and that delivery has been prompt.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
Always quick easy reliable and…
Always quick easy reliable and confidential. Thank you
21 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Brian,
Thank you for your kind feedback. We’re really glad to hear you feel this was the best decision you’ve made and that you’ve had such a positive experience with the Pilot team. It’s wonderful to know you’ve felt supported and understood throughout.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
The best decision i made
The best decision i made
Pilot is so wonderful and understanding
21 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi,
Thank you for your kind feedback. We’re really glad to hear you feel this was the best decision you’ve made and that you’ve had such a positive experience with the Pilot team. It’s wonderful to know you’ve felt supported and understood throughout.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
Excellent service
Good advice, Good quick service, Quick delivery.
4 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Garth,
Thank you for your feedback. We’re really glad to hear you’ve had a positive experience with our service, advice, and delivery speed.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
The follow up consultation was very…
The follow up consultation was very easy, I was able to complete via text, the practitioners were very understanding and helpful. My treatment has been better than expected, although I have had some uncomfortable side effects the practitioners have given me over the counter remedies that have worked
16 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Peter,
Thank you for sharing your experience. We’re really glad to hear that your follow-up consultation was easy and convenient to complete, and that our practitioners were understanding and helpful throughout the process.
It’s also great to know that your treatment has exceeded your expectations. While we’re sorry to hear you experienced some uncomfortable side effects, we’re pleased that the guidance and over-the-counter remedies recommended by the practitioners have helped manage them effectively.
We truly appreciate you taking the time to share your feedback.
Warm regards,
The Pilot Team
Antwoord van Hims Australia
Hi Rod,
Thank you for your feedback. We're really glad to hear you've had a great experience with the service.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
Antwoord van Hims Australia
Hi Melissa,
Thank you for your feedback. We’re really glad to hear you found the service very prompt.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
yeah fairly happy with the service i…
yeah fairly happy with the service i recieved.
6 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Stephen,
Thank you for your feedback. We’re glad to hear you’re fairly happy with the service you received.
We really appreciate you taking the time to share this.
Cheers,
The Pilot Team
Excellent customer service
Excellent customer service (having had a package go missing from communal post delivery area in residence) - easy to reschedule; thank you lelle. Feedback for company in general - better functionality to reschedule orders on website would be a big improvement as having to rely on emails is a little out dated (although I understand this is difficult when dealing with a prescription postal service).
19 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi RC,
Thank you for your thoughtful feedback. We’re really sorry to hear about the missing package from your communal delivery area, and we’re glad our team was able to make the rescheduling process easy for you. We’ll also be sure to pass your thanks on to Ielle.
We really appreciate your suggestion around improving the website functionality for rescheduling orders. Feedback like this is very valuable and will be shared with the team as we continue working on improving the experience for our members.
Thanks again for taking the time to share your experience.
Cheers,
The Pilot Team
The doctor listened to me
The doctor listened to me. Pleased to see you have potions now for bulk orders to help keep costs down.
6 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Cynthia,
Thank you for your feedback. We’re really glad to hear you felt listened to by the doctor and that the bulk order options are helping make the service more affordable for you.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
No results
I don’t feel like I’m seeing any results. It’s been approximately 7 months and I feel like my journey hasn’t been great and I have less money in my pocket. I probably should have given up after 3 months so I’m pretty discouraged at the moment
18 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Johnny,
We're really sorry to hear this — seven months is a significant commitment, and we completely understand how disheartening it must feel to not see the results you were hoping for.
We'd genuinely like to look into your journey and see if there's anything we can do to help. Unfortunately, we haven't been able to locate an account connected to this review, so we haven't been able to reach out directly.
If you're open to it, please email us at gday@pilot.com.au — our Medical Support Team will personally review your case, discuss what may be affecting your progress, and explore whether a different approach could make a difference for you.
We hope to hear from you, Johnny.
Warm regards,
The Pilot Support Team
I cannot recommend pilot highly enough…thank you
I cannot recommend pilot highly enough for the ongoing support given to me on my journey.
In particular KC has helped me with several questions and requests. Thanks to KC I have everything sorted. KC responded promptly and followed up to check I was happy and had no other concerns.
Thank you KC and all the team
18 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi,
Thank you so much for your kind words and for sharing your experience. We’re really pleased to hear you’ve felt well supported throughout your journey and that KC was able to assist you so thoroughly, with prompt follow-ups and ongoing care to make sure everything was resolved.
We’ll be sure to pass your lovely feedback on to KC and the wider team.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
Responsive and flexible service.
Pilot has been very responsive to my requests and has been extremely flexible with my medication deliveries to accommodate my extended travel arrangements.
12 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Tony,
Thank you for your kind feedback. We’re really glad to hear the team has been responsive to your requests and able to accommodate your travel needs with flexible medication deliveries.
We truly appreciate you taking the time to share your experience.
Cheers,
The Pilot Team
No more panic when performing
No more embarrassing flop when performing, my go too.
13 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Allan,
Thank you for sharing your feedback. We’re really glad to hear the treatment has been helping and has given you more confidence when it matters most.
We appreciate you taking the time to share your experience with us.
Cheers,
The Pilot Team
Recommend
My first contact was of course with one of the GPs. He was very caring and informative. Made me feel heard. The pricing and different medications were explained really well and I was able to make an informed decision. Product postage and arrival is great also
25 maart 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Brenda,
Thank you for sharing your experience. We’re really glad to hear that your first consultation was a positive one and that your GP took the time to listen, answer your questions, and provide the information you needed to make an informed decision about your treatment.
It’s also great to know that the delivery process has been smooth and reliable for you.
We truly appreciate you taking the time to share this feedback.
Cheers,
The Pilot Team
At the moment ive got not evidence of…
At the moment ive got not evidence of be successful or not so I can’t say much
7 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Frederico,
Thank you for taking the time to leave a review. We completely understand that it's still early in your journey and that it may be too soon to assess your results.
We appreciate your honesty and hope you'll start seeing the benefits you're looking for over the coming weeks. If you ever have any questions or need support along the way, our team is here to help.
Cheers,
The Pilot Team
I love how this company is not just set…
I love how this company is not just set and forget. They constantly follow up to make sure everything is ok and check to see if they can assist in any way.
Thank you
4 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Dianne,
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that you've felt supported throughout your journey with us. Providing ongoing care and regular check-ins is something we truly value, so it's wonderful to know that our team's efforts have made a positive difference for you.
Thank you again for your trust and feedback. We're grateful to be part of your journey and look forward to continuing to support you along the way.
Cheers,
The Pilot Team
Awful customer service.
Awful customer service.
I signed up on the website for a weight loss consultation and was asked to pay $249 upfront. During the process, I was prompted to enter my Medicare card number, but it was rejected because I had an old account linked to a different email.
I contacted customer support, but for about a week I was repeatedly sent automated “please book your consult” emails. I did receive a response from a person, but it was very generic and didn’t resolve the issue — just said they were “looking into it.” Another week passed with no progress, just more automated emails.
Frustrated, I decided to go with a competitor. I was able to get a consultation that same night and received medication within two days.
I then emailed Pilot to cancel my subscription, and interestingly, that was the only time I received a prompt response.
So if you use Pilot expect 2+ weeks for responses and no phone number to call.
30 april 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Matthew,
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration you experienced with the sign-up process and the delays in communication. This is absolutely not the experience we strive to provide.
Your feedback is invaluable to us, and we’re actively reviewing our processes to make sure we improve response times and avoid delays in the future.
We’re also reviewing our triage and automations so that once a case is open, reminders pause and you receive timely, human updates. Our goal is to make getting started simple and to respond promptly when something doesn’t go to plan.
We appreciate your feedback—it helps us improve the experience for everyone. We hope to have the opportunity to better serve you moving forward.
Best regards,
The Pilot Support Team
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