Hims Australia Reviews 

You shipped my parcel to the wrong address. I had to follow up and raise it to your attention at which time you said you would contact me back within 24 hours with some kind of resolution…. It’s been 3 days and I still have not heard back from you despite more follow ups on my part. But you sure were quick to take my money! Let me tell you what I would have expected as a customer: Immediately despatch a replacement parcel whilst you work behind the scenes to have the wrongly sent parcel returned to your facility! I will be canceling this service as soon as refund or shipment is sorted and will make it a point to dissuade anyone I know from using Pilot.

After I had a bad experience with pilot, I had written a review via trust pilot and they had responded advicing me they will give me a call and will process for refund. They havent refunded and called me at all and its been a while.

Hi all i have now been with Pilot for over 12 months, very helpful and easy to reorder, they work

Private. Non invasive. Great that I get follow up from physicians

The team are readily available and have great advice on how to make the most of the experience. Really helpful

No feed back they don't get back to you when you have issues or questions and they're not very cost effective better off going to a GP to get prescribed

There appears to be a bug with the website ordering system. After confirming the cost for a 2-month supply, the order somehow changed to a 6-month supply at checkout, resulting in an additional ~$200 charge. I created a support ticket immediately after purchase, but unfortunately it wasn’t reviewed until after the order had already been received, so the issue couldn’t be resolved.

On the positive side, the doctor interaction was excellent and the postage speed was very good.

Once again you start with action rather than communication. Thank for cancelling the recent payment and tying my payment up in a refund process for 10-15 days that just what I wanted (sarcasm). How about you start with communication and an agreement on a way forward rather than taking action first that may not be the best outcome

Excellent results for my problem and now performing best

Pilot is great to deal with. They are always available to help with your journey to good health They are super knowledgeable and very convenient.
Adrian

Excellent communication, ease of ordering and changing deliveries, but most importantly the medication is completely effective and reliable, with absolutely no side-effects.

Excellent customer service. Periodic check ins. Product always of high quality. Very confidential. Very happy customer and would highly recommend any bloke obtaining medical products from this organisation.

Easy advice,follow up appointments to check on progress and great written information to access

The service at Pilot is simple but safe, I also find it reliable and consistent.
I have been with Pilot for a number of years now and the system of medical supervision is comforting.

I started pilot for both weight loss and for fatty liver which was advised by my primary GP , I have been on the program for 18 months and have lost 20+ kg. My BP and Liver function have returned to normal levels and i am feeling great .

Great service. Chose pilot because it was for men although I am female - response is instant requests are responded to very happy all round