Hinge Outlet Reviews 5.819

Did not have everything I wanted. Some prices were a bit high.

Hello, I recently placed this order
HT141342 with your company and I got a notice from the USPS that I owe postage to them for around $12. I'm a little confused as to why I owe postage when I've already paid you shipping for this.
Response:
We have never seen that before. Who is telling you that you owe that money and you should not owe them anything. Are you sure that is related to this order? Can you scan the notice and send it to us?
(I scanned and sent the USPS notice.)
Response:
We are working to get this resolved for you ASAP! This must be some carrier issue with UPS. I have reached out to our rep and will get back to you shortly.
That was 04/01
As of 04/19 no response.

I am writing to express my disappointment that I never received a follow-up or resolution regarding the postage issue for Order #HT141342.

Because I did not hear back from you, I had to go to the post office and pay the additional $11.80 in shipping fees myself to collect the item. While I understand this is not a large sum, I expected a response and a solution as previously promised.

I look forward to hearing from you regarding a reimbursement for these additional costs.

Best regards

I had no idea they even made hinge shims. Looking forward to delivery.

I found the exact random hinge I was looking for to replace one on a new, pre-made cabinet that was defective. Shipping costs were reasonable and it arrived when scheduled. Very pleased!

Still have not received these and can't find out what is taking so long ordered on 4/2/26 (REVISION) We were never contacted that there was a delay and could not get anyone on the phone until I sent in this review today 4/16. I understand that delays happen but not being able to get anyone to give me an update has been quite frustrating. Thank you for finally responding and shipping my hinges.

The price is very fair and the response is fast.

Good experience buying here…. Good quality hinges and fast shipping.

Easy to search for products. Fair prices, plenty of inventory. Shipping costs are fair if you order under the minimum. Could not find my hinges elsewhere, here it was easy to find what I needed.

Great customer service

Timely. Accurate. Friendly communication.

Found exactly what I needed and had it ordered in less than 2 minutes.

Found the product i needed very efficiently and the lady on the phone was informative and focused!!!!

Great quality, selection and it was very easy to place an order online. The hinges were an exact replacement for the old hinges and great quality.