Hismith Official Store Reviews 368

I placed an order on January 26th and never got a shipment notification. After reaching out to the company a few times, I'd given up on any kind of communication and assumed the package was lost.

The package arrived today, thankfully, but I'm really not impressed with customer service.

So I made this review 2 weeks after ordering and after 2 unaswered emails and I gave it 1 star. I'm now giving you my update as I have gotten my order and also was able to contact customer service.

So for my case I never got any confirmation or tracking number before I asked for it myself. This really sucks since after payment you have no idea if your order being worked on or has been shipped. For my part this whole 1 star review would have never been made if I had gotten email saying: your order has been received and you get your tracking number when we ship it.

After 1 weeks of nothing I send 2 emails to service email for Hismith.de which is the site I ordered from.
I never got any reply from this email, I suspect it is not used. After those email I contacted service email of hismith.uk and got a reply in 24 hours and was provided tracking number good customer service and a tracking number. Week after this order arrived since it had been in shipping already.

Just a tip for Hismith, make a automated service that send out emails after recieving order and after shipping it out with tracking number. Also if you have service emails listed on your site make sure you also have someone to read them and reply. Since you have polite customer service make sure your buyers can easily reach it.

My order had everything I ordered also I do think the machine and the attachments are very good quality.
I'd recomend getting the spring attachment.
I would give the products 4,5 stars, taking away half star because of the high price.
Customer service I would rate at 3 stars, since after I was able to get in touch they were professional.

After all this I'm giving it 4 stars, could have been 5 if I had not had the problems with customer service.

Made an order on the 2nd February and paid for the faster express delivery only to find when I went back to the live chat they are saying no shipments will be sent out until the 20th! No refund for my express delivery charge.

I can never get hold of customer service when I need them.

The website is very miss leading and products with certain features are not very well advertised.

You get no updates on delivery and find yourself chasing up your order to little it no response.

Order has not been shipped out, sent out and I have spent over £1000 won't be using them again and if it does not turn up soon I will seek legal advice.

Customer service is fantastic. I was having a bit of trouble installing (mostly due to my own ineptitude) and I spoke with Jess from their customer support team. Jess went above and beyond by sending me pictures and videos of the pieces I needed to install. So impressed with the quick response time and thorough assistance. Would definitely work with Hismith again.

I love my Hismith premium machine! It's well-built and does exactly what I need it to. One of the washers on the adjustable leg clamps was warped on arrival, but customer support is replacing it at no cost I can't say enough good things about this company!

To all other potential customers, let this be the warning that saves you.

Hismith is in fact a scammer website.
With multiple accounts of faulty products, deceptive customer care interactions, dishonorable warranties, and no refund policies to protect consumers.

I myself am a victim of this and urge you to please take all necessary action to take this company/website down. There's simply no other explanation for conducting "business" in the absurdly unprofessional manners they've clearly displayed numerous of times.

They need to be continuously reported to The Federal Bureau of Investigation (FBI) Internet Crime Complaint Center (IC3) to build a well compiled case.

If you have unfortunately been a victim, please add your reports with all transactional details as evidence against Hismith or any other international website scam, please report it through IC3 . Gov to aid in further investigations and preventative measures.

I gave a wrong mailing address, my fault and the customer service agent corrected it and added expedited shipping to boot. Excellent service
5 stars

Zero contact about shipping or tracking information. When contacting customer service no agents are ever available. I finally got my product and it had parts missing. Still waiting for someone to contact me about it. Terrible customer service. For something that is over $500 I would expect it to come with all of the parts and it working properly.

When someone finally contacted me they wanted me to take a picture of the missing part! Like if I had the part I wouldn’t be contacting you. Ridiculous.

The real deal! drooling in pleasure. Well built, nicely packaged with a travel case, powerful and quiet motor, first time using kliclok system, very slick to use. had good experience contacting their customer service, they were fast and helpful.

Love the machine. One of the metal brackets broke waiting on the part so I can continue to enjoy it. Fun for solo play or together.

Excellent customer service, quick response and very helpful. Relieved my shipping concerns and helped me get what I want.

The first & hopefully the first online SCAM I’ve ever fallen for!! As disappointed as I am in the product I am even more disappointed in the company! These toys are cheaply made, the products are not at all like they seem online.... very very very poor quality. They change hundreds for things that are very cheap quality & very very cheaply assembled!! On top of that they’re expensive, overpriced, unresponsive & extremely predatory in the way they market at you and offer you things for writing them a good review. Is it a coincidence that every good review online all have the same name Jess??? There is no Jess! I have sent some 12 emails/chars since I bought my device SEVEN MONTHS AGO back in May of this year! I have not got one response, other than “ No Agent Available Right Now. Sorry about that. Leave us your email and we will contact you as soon as possible.👋😀🙂” No matter what time of day/day of week or whatever tab say their response is always the same and still. Not a single email had been returned. I have sent emails from multiple addresses just to be sure that they are in fact liars and con artists!! They only respond to negative reviews on average 1 per month! And they always say the same response. “We don’t have any emails for you, we’ve contacted you directly”.... More lies & before they lie and say that I never sent and correspondence and that they did respond. Be advised I have A TON OF SUPPORTIVE DOCUMENTATION. I desperately wish there was a way to sue you all and get you all to pay back all the people you have ripped off!! I’m wishing for a class action lawsuit for Christmas and I can’t wait for you all to go out of business!!!!

Jess was excellent ! Customer service on my transaction was top notch & very professional !

Support was super helpful and patient with all of my questions and concerns. Really appreciated it and made setting up my machine and the problems I was having much better! 10/10

No help.. motor went on machine and no help in replacing the motor under warranty..I’ve sent video of the unit not working ..dissatisfied with everything..they tell u to write them great reviews..as soon as I did they never return my emails ..just ignore me ..

Jess Is Amazing. Answered all my questions and very quickly fixed a minor mistake in my order. I highly recommend this company and will definitely be back. Best online experience I have had yet. Keep up the great work! Cant wait for my package :P

The customer service is excellent!
They are very kind and they help you always and with everything.
Good job!

They are now getting 5 stars because today I got my tracking numbers. Thanks to Jess for all the help she has gave me.
And the customer support is the best. Thank you Jess for everything you have done to move this order forward. 👍😀

I placed my order 3 days ago and have been in close touch with online chat with Jess. I’m in calif and the best time for me to reach her or customer service is around 5:30 pm calif time. And she is always on at night time. With the 8 hour different in time. So far Jess has been helping me but I’m still waiting for the machine. When that comes I will give her a full 5 star review.

So after I receive it I’ll do a way better review but for now I’m hoping it comes soon. Let’s get on it Jess ok. And I’ve had no problem chatting with her the last few night. Very nice girl/women. And I’m still waiting for my tracking number. But tonight she said I should have it by tomorrow will see.gf is dying to try this machine. :)

Ok I’ll be praying tomorrow everything goes the way I hope it’s going to go from what I was told by Jess.🌹

Customer service replied quickly and was very helpful. Can’t wait for my new parts to start the endless pounding again!