Hiver Reviews 

This company used to be great. I worked with them for around 8 years. But they have turned into a disgraceful money grabbing company with no support.
I used to rate their support amongst the best in any industry, but now, its rubbish. Prices have risen astronomically, basic features got less and less unless you went to their top plans. $100 AU per seat per user? For Gmail management? It is a joke. Received notifications that I was going to be upgraded, without my consent, without my consultation. These clows are not worth doing business with. Three times I have requested my credit card to be removed, still there. Currently with chat asking for it to be removed a fourth time. Emails to support not answered, it just goes ignored.

A very negative experience with Hiver.

We signed up for the tool because a key feature for us was the ability to centralize emails received in the team members’ individual inboxes into a shared inbox. That capability was essential to our daily operations.

When it became unavailable in our Growth plan, the only real solution they offered us was to upgrade the entire team to a higher-tier plan. We asked to keep just that feature, purchase it as an add-on, or receive an equivalent alternative, but they ultimately confirmed that it wasn’t possible.

The problem isn’t just the price. It’s the lack of continuity and predictability. If a feature critical to your business can end up locked behind a much more expensive plan, it’s hard to trust the tool in the long run.

After several conversations with support and without a reasonable solution, we’ve decided to switch to another provider.

I wouldn’t recommend Hiver to teams that rely on specific features for critical processes and need long-term stability.

Translated with DeepL.com (free version)

Worst company and worst HR executives

Logged in once to give it a try and they haven't stopped spamming me. At least one email per day and they even called me on the phone to try to get me to keep using their product. Don't give them your information.

Worst cancellation, deactivation process I have ever encountered. I started a chat when I was unable to find any instructions on their website on how to cancel. The agent ensured me that they would email me and copy a customer service rep who would assist me in cancelling. I had to follow up numerous times before they finally sent an email asking to schedule a call. I refused and requested to cancel, so then they sent me an email with "instructions" which was just another request that takes another customer service rep to reach out to confirm. I asked repeatedly for them to back date the cancellation to when I first requested and they refused. Highly recommend steering clear of this service. Not worth all the trouble.

Used quickly but didn't keep. Then got spam from them ever since.

Overpriced and they don't let you cancel your subscription. An unfortunate business practice for a company that is now competing directly with AI Agents. Customer service was the only angle they could have leveraged

won't let you cancel your subscription. it is really expensive do not use the product

I hope you like their product, because cancelling your account is borderline impossible.

buggy software, does not sync all the time, have to keep emailing support

The analytics module is very limited. New features are supposed to be released on 10 Mar 2018, if they will in fact address the limitations it would be 5 stars - we ll see