Hivis Reviews 

Disappointed. Uploaded the standard Logo that I've been using for over 4 years for all of my marketing, yet the end product came out turquoise as opposed to Grey. They blamed the "loss in colour/detail" when the logo goes from "one system to another".

Whilst I get a slight difference, there is an unacceptable difference between grey and turquoise!

The best they would offer is free postage on my next order! As if I would order again - I have 4 brand new items that I cannot use as they look embarrassing.

3 stars just because of speedy delivery as advertised - but I would not use the company again I'm afraid.

Ordered some hi viz for our operation santa. Got them printed. The company printed our logo on front and operation santa as asked but added gathering snow on the words on the back turning a hi viz into a much sought after seasonal fashion statement our event is being filmed for tv so thanks for making us look cool

I was looking for a company that can deliver hi-vis in competitive prices. They had to be customised with a print on the back and they delivered on promises. Additionally they had no facility to accommodate Purchase Order on their website, but provided alternative solution which worked during busiest time of the year.

Dave and the team at Elite are simply great - they always go the extra mile when we drop weird and wonderful requirements on them last minute. Happy to recommend their services to support your business and PPE requirements.

Realised after speaking to team that part of our order was missed .
When I spoke to their office I was told there was nothing they could do and it was our fault for not checking delivery .
Not they will take a look to see if a mistake was made or if their records show it was delivered on a separate date .
Terrible customer service

I only required a small order of helmet logo stickers & must say that Katie & the team at Hivis were excellent. They kept me informed at each stage of the order & the stickers were dispatched within a few days. Highly recommended!

Very slow - over 4 weeks for a very simply Text Only print, no response to emails, no apology or expanation, had to buy alternatives in the meantime so absolutely useless and a waste of time and money

In this modern world a sign of a great business is not just in the delivery and quality of a product but how they respond when you want changes. Lauren and her team have been excellent tweaking my samples all the way through giving me confidence to move to a regular supply. Customer service is king and my experience has been excellent. Can highly recommend. Well done to the team at HIVIS

For some bizarre reason they thought it would be ok to only part of my company name on my workwear. They refused to accept any responsibility for their error and the customer service is nonexistent. I’m now forced to accept I’ve been ripped off or go through hassle of legal action. The items they’ve sent are only good for the bin.

Service is the pits! Placed order two weeks ago and still waiting for delivery.

Not impressed with service will buy elswhere in future!

I’ve never bothered to pay a compliment to a website for its ease of use before. But I’ve just bought a couple of face masks from this company and the ordering and payment functionality is brilliant. A pleasure to use actually. I get so so sick of fiddly ordering on wobbly or complex websites.

Totally recommend this company they pulled out all the stops to help me get my order in time for a special occasion. Personal service and excellent product. Couldn’t ask for better. Thank you!

If you are looking for a company that does what it says, and exceeds expectations then you should definitely use Hivis. The customer service is excellent, any questions answered swiftly and helpfully. The products are also of a great quality and exactly as they appear on the website. First time customer but will definitely be returning. I've been dealing with Dave, he's a top bloke.

We ordered some custom masks for our company, and honestly they exceeded our expectations. The customer service was brilliant and helpful, and the designs were far better than what we thought. We will definitely be a returning customer

I urgently required PPE, signage and new staff uniforms due to short notice of opening my pub after lockdown. From an initial conversation with hivis.co.uk they set my mind a ease informing me of everything that I might require. 24 hours later it was at my front door. I've been in business for 20 years and rarely have I ever seen such efficient and quality service. Well done you guys, I will definitely be promoting you to other local businesses.
Fabulous
Valentine inn
Llanddulas

I found the customer service of this Company and the speed & efficiency with which they operate quite astounding and unparalleled compared to your normal service accustomed to in the UK. A Gem of a provider for our Staff Uniforms, they can be trusted for their honest integrity, at cheapest possible cost, their 5* positive & “can-do” attitude, and we found it a delight to entrust them with all our staff uniform requirements, benefitting from their advice and experience, well worth to recommend them to anyone for their outstanding efficiency and excellent value.
Mrs I Hoffman
Lincoln UK

absolutely useless, there are far better services on the market.

order vests that were showing as "in stock" on the website, turns out they were out of stock and heavily delayed despatching.
I gave a benefit of the doubt and placed a second order for more vests, showing as in stock.. had to accept an alternative vest as one colour wasnt in stock.
inspected the first shipment to find a velcro vest in an order soley made up of zip vests 🤦‍♂️

email to get this sorted and seems no haste will be put into the issue to have a replacement shipped out quickly to complete our order within our timeframes.

i will not be using these again and do not recommend their service at all.

Hivis team members are the masters of business professionalism.
Wide range of top quality products for every budget, fair prices, secure payment, the fastest shipping (even during Covid-19 crisis), and (the most important for me) they ship to countries no other similar e-shops do, making people safer no matter where they live. Will buy again. Highly recommended.
Keep up the good work!

Needed urgent customised hi vis jackets.
Hivis pulled out all the stops and did their best to dispatch on the same day.

Ordered on Friday afternoon and received on Saturday morning.

Amazing service and very happy with product

Used to be great company with great customer service. We use it many times with no issues. Last order we got completely damaged and partly open wet smelly box wrapped with plastic with wet product inside. On our request to replace this on a brand new product Hivis "support" suggest it still OK to use smelly wet things. They mention the protective film is not damaged so how this became wet then unless it have been sent wet? They ask for photos but what kind of additional proof you require when see on our photos completely damaged wet box with wet things inside. Finally they offered £20 to get 100pcs of Hivis laundered. No responsibility for a shipping accepted. So easy to ask local shipping company who deliver it to our door to investigate and sort this especially when charge £350 for shipping for one box but this guys are not willing to do nothing. Sure if we based in England can easily sue them but for overseas orders is very complicated. Very unqualified and unfriendly customer service.