H Mart Reviews 

Rude customer service. Got a mop stolen while unloading paid stuffs from their parking lot. Going back inside, we were treated like a thief while all the cashiers stared at us & talked among themselves in their language as if we stole something, while we actually just spent almost $200 bucks in their supermarket. They said NO CCTV in their parking lot, so they are NOT responsible for the loss. Will consider coming back to shop there just because they have a parking lot.

The new Hmart Supermarket located at 142 41 Roosevelt Avenue, Flushing, NY 11354, is absolutely wonderful. Their variety of produce, freshness and quality top notch. Variety of items so as to cater all, fabulous. Their employees are friendly, knowledgeable and approachable. Their prices are good.

Does anyone know how to report this H Mart Online business to Better Business Bureau (BBB)? It's been a month that I emailed them about a missing shipment, and I haven't heard anything except the auto-reply of accepting a complaint. I'd like to have BBB help me get a resolution, but I can't find any information about this H Mart Online: No phone number, no address, etc..

Since an H Mart came to my neighborhood, I've never eaten better. Fun to explore new foods and products from South Korea and beyond.

I placed an order and realized I was short $1 for free shipping - it'd be better to purchase a small item than pay their shipping $6 fee. Dumb of me.

The order was in "Processing" status, which from their FAQ, order can be cancelled as long as it's not shipped. Only, we can't cancel our order by a click of a button. We need to submit a Help Desk ticket to H Mart. Great! Other online stores let you cancel if it's still processing, but not H Mart.

I submitted a cancellation request to H Mart. I get a notification that their Help Desk is swamped and could take days to respond. The next day, I get a message that a small PORTION of my order was shipped while 2 items were refunded.

What?

So they obviously saw my cancellation request, but decided to only refund me part of the order and ship the rest. I made it clear that I wanted the entire order cancelled, yet their customer support (without asking me) went ahead to cancel only a small part of the order. Shipping fee is still charged, obviously, but now I get fewer items.

This is very bad customer service.

Allow customers to cancel their orders (especially when it's cancelled while the order is still "processing"). Or if H Mart is going to ship it out despite the cancellation request, ship out EVERYTHING!

I don't understand why they shipped only a part of my order, and cancelled the rest. I would retract my cancellation request if I knew they'd cancel only a portion of it. It defeats the purpose of my cancellation request..

Very disappointed, and I can NOT recommend shopping to H Mart. There was already a scandal regarding H Mart owner in Korea, but business is business so I shopped here. Guess I should take my business elsewhere.

If you want to save yourself the headache, don't shop online with H Mart. You can probably get better prices elsewhere too - some items are marked up online.

Warning to consumers: H-Mart customer service does not answer calls nor return emails. Customer discovered this when following up on an out-of-stock condition which occurred within days of sale start date due to H-Mart failure to plan stock levels accordingly. The H-Mart phone answering system plays annoying musical noise until it kicks out callers within minutes. Don’t waste your time or energy thinking a live person will eventually answer—multiple attempts only leave you angry and violated after H-Mart’s putrid “energetic” music poisons your mind with nonstop repetition. There are better places that actually value their customer base to receive incredibly competitive pricing.

Customers Beware!!!!
On the shelves the prices indicated is not what the cashier rings up using the bar code.
The first time I attributed it to human error, but when it happened again several times I call it cheating ,plain and simple.

The seafood staff is rude and for the high prices for the seafood. Shame. Hopefully they will soon go out of business....horrible

The produce section is always fresh and affordable and the cashiers are always fast at the checkout section. The only thing is I wish they also had a self checkout section and sometimes the lines are so long.

Coming for Asian grocery shopping. There are huge selections.

Almost they have everything what I want, and covenant and clean.

Today is Saturday, the 15th of January at 12.50.
Just went into H Mart in new Malden.
The cashier at till number six was blatantly rude obnoxious and I could not understand a word she was saying I will never be entering the store again and I will be telling everyone I know about my experience.

I usually go grocery shopping to h mart. The food court is really good. Noodles, chickens, many fried foods... Especially I love spicy noodle soup and black sweet source noodles! The combination of two kinds of noodles is the best.

Nowadays Hmart atmosphere changed a lot. I went shopping today and I realized some items didn’t have any price info. I needed to check the price for each item because of my tight budget. I felt uncomfortable for shopping today.

It's a very good Grocery Market. There are various ingredients, fresh vegetables, and high-quality meat and fish from various countries. Food court food tastes good and the price is reasonable, so I often go for lunch.

I would prefer to give 0 stars to Hmart. I shopped at the store located in Hartsdale N.Y. with my husband and kids. I was excited to shop there for the first time, because this location is extremely spacious compared to the NYC location in Ktown. Little did I know, that my husband was going to be followed because he had a rolling cart. Which was filled with our target groceries.
I confronted the woman following my husband and told her she was clearly discriminating us. I reported this issue to the manager all he did was say I'm sorry. He Never apprehended the cashier for better customer service. How does a business expect customers to pay money for their services, when quite frankly they are rude,
have inexperienced customer service and come off as discriminating. Never, ever will I shop at this hmart.

Fresh groceries! Asian snacks! Huge parking lot!

When I moved across the states, I was excited about an H-Mart in the state I move into. Not only I had two unplesant visits with rude employees, the last time was the worst. At my last visit, I brought my two service animals into the store. The security attempted to stop me and I had to tell him twice that they are service animals before he lets me in. About 15 minutes into shopping, the manager came up to me while the security told him they are service animals. He asked me if they are service animals and I have told him they are, then he illegally asked me for the proof. I politely declined his request and he kicked me out. Under both federal and state laws, they are not required to have gears identifying them as service dogs, the stores may not deny my entry with service dogs, and they may not ask for the proof. They have violated all the laws. I was an idiot for shopping there for so long, but not anymore.

Very good Asian Supermarket.

They are loaded with different spices, cookware, and even meat that is cut for Asian cooking.

They have great specials too!